Budsies Reviews 

297
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the product quality and craftsmanship, often noting that their custom creations exceeded expectations and looked amazing. Many people appreciate the friendly and responsive staff who work closely with them, ensuring unique designs are brought to life with great detail. However, some customers noted that the final product did not always perfectly match their original vision, with details or features sometimes inaccurate or missing. A few also experienced lengthy order processes and shipping delays. There were also instances of dissatisfaction with service, including unexpected cancellations after payment or products not being as advertised.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the detail and accuracy in bringing... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of the... See more

Order

Reviewers mention ambiguous feedback about order, with some customers expressing satisfaction with their... See more

Staff

Reviewers highlight positive aspects of staff, often praising their helpfulness, responsiveness, and... See more

Service

People report ambiguous experiences with service, with many customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service itself was pretty good. I had communication with the person in charge of my plush, but there were times I had to reach out to ask what the updates were for the designing. They still respon... See more

Company replied

Rated 4 out of 5 stars

Easy to submit order. Company was great at communicating through email where our character was in the “building” process. Good quality and workmanship. Kind of pricey… for price paid, should include a... See more

Company replied

Rated 5 out of 5 stars

Team was super friendly and still gave me insight for the plushie despite not getting the sneak peek option. Packaging 5/5 Plastic branded bag sealed the plushie in great condition. Communi... See more

Company replied

Rated 5 out of 5 stars

I'm super-happy with how my Inside Out original character turned out! He's so cute and looks almost exactly like my drawing that I sent them. I especially love the embroidery for the face. I only need... See more

Company replied


Company details

  1. Toy Manufacturer

Written by the company

Budsies turns art into custom stuffed animals, makes custom plush dolls of people, large stuffed animals, and plushies for brands, authors, & more. Ships Worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(297)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my Budsie

Love my Budsie! So cute! Now it’s off to Seattle for the birthday surprise! ❤️

July 30, 2025
Budsies logo

Reply from Budsies

Hi Marseillie!

We're so glad you love how the Selfies turned out, it looks great! We hope the birthday surprise goes well! Thanks for your kind review! 💙

Rated 5 out of 5 stars

They do a fantastic job

They ask all the right questions. Keeping you updated throughout the process

July 29, 2025
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Reply from Budsies

Hi Brooke!

We're happy to hear you loved your Budsies experience! We love keeping customers in the loop while we bring their plushies to life! We're glad you found it helpful while our designers worked on your Kuromi Cat Girl Budsie. Thanks for your kind words Brooke! 💙

Rated 5 out of 5 stars

So very happy with this.

Lived the item, more importantly my grandson loved the item, my only wish is that the apron would have been two strands instead of one for the ties. But that's a very very minor issue.

July 29, 2025
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Reply from Budsies

Hi Shannon!

Thank you for your review! We're happy to hear your grandson loves his new Chubby Smash plushie! We hope it keeps bringing him happiness! If you ever have any questions, feel free to email us at support@budsies.com. 💙

Rated 5 out of 5 stars

Custom made excellence

Custom made excellence. We are pleased with the outcome of our item and have people asking for more.

July 29, 2025
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Reply from Budsies

Hi Veronica!

Malachi the Mushroom is an adorable character, we're glad we had the chance to bring him to life for you! We hope it continues to bring you joy! If you ever want to order more plushies of Malachi, our team would be honored to make them for you! 💙

Rated 5 out of 5 stars

This is amazing

This is amazing! They got everything detail down. My daughter drawer this pic and he had one arm up and they even got that right. When we got the box my hopes were very high and when we opened it I was blown away! This company does an amazing job!

July 29, 2025
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Reply from Budsies

Hi Taylor!

The plushie of Lil Shay Shay is absolutely adorable! Our designers loved making him, his details from his hat to his outfit and arms are so cute! We're glad you and your daughter love her new Budsie! 💙

Rated 5 out of 5 stars

Very well made and high quality

Plush is very well made and high quality!!! Looks just like what I asked for!!! Highly recommend!!! Thanks!!!

July 29, 2025
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Reply from Budsies

Hi Emma!

Your fan art Dora Budsie turned out great, we're glad you love it! Thanks for your review! 💙

Rated 5 out of 5 stars

It's worth it. Do it. Get the design preview upgrade and they will work with you to get it there.

They made a near spot on replica of my daughters lost stuffed baby penguin. I was fortunate to have many high quality photos for scale and from every angle. "Baby" was popular so we were fortunate to have many photos. I chose the preview option and only needed to ask for 2 small revisions before it was as good as anyone could ever be expected to make it. This version of baby was actually softer and much better built! Stuffed perfectly and the Budsies plush quality is legit. They mistakenly made her the default 16 inches tall the first draft even though I had made the specific request for 6 inches tall, so that was revision 1, then only one detail about the eyes for a second revision and we were golden. In the end they even gave us the oversize one for free! My daughter could not even believe what she was seeing. Baby was tremendously important to her and she was heart broken without her. There is nothing that could ever compare to making your child feel that good. She was stunned just trying to process the moment. She had like a thousand questions! I am just so so pleased to recommend this company if you are in a similar situation and can't find anywhere to purchase your lost stuffy anywhere on the planet like I was. Literally the best money I have ever spent.

July 29, 2025
Unprompted review
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Reply from Budsies

Hi Matthew!

Thank you so much for your review and kind words! It means the world to our team that we could make a replacement plush for your kiddo. We know how important childhood plushies can be, and knowing she has "Baby" with her again warms our hearts. We hope having 2 new versions of Baby continues to give her lots of comfort for years to come. 💙

Rated 1 out of 5 stars

Terrible place

Terrible place. It is like scam. Ones you order a product, they forgot about you. No one answer the phone and/or emails. it is a problem contact them. If you are lucky, maybe your product is going to arrive after 2 months of the purchase.
Stay away of that busness.

May 31, 2025
Unprompted review
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Reply from Budsies

Hi Ivette!

We're so sorry to hear that you're upset with your Budsies experience so far! We checked with our designers, and they reached out in early July with questions about what faux fur you'd like them to use on your "Plants Scientific" character plush. Unfortunately they did not get an initial reply until a couple days ago. They didn't want to move forward without your approval on your plush's design since it's your character. This put the order on hold, but if you email our team back with your choice they can get started again on the plush as soon as possible! Our team will be happy to help, and we're looking forward to sending your plush to you! 💙

Rated 5 out of 5 stars

Love My Bear!

Love my bear! Exactly how I described it! Thank you!

June 25, 2025
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Reply from Budsies

Hi Indie!

We're happy to hear that you love your replacement teddy bear plush! We know how sentimental plushies can be, and we're glad we could make you a new teddy. Thanks for your review Indie! 💙

Rated 5 out of 5 stars

I sent in a drawing my son made and the…

I sent in a drawing my son made and the plush was perfect. It looked exactly like the drawing and it's very well-made.

June 25, 2025
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Reply from Budsies

Hi Jennifer!

Your son's Marskee robot cat character is awesome, and it was so fun to turn into a plush! Our designers had the best time bringing his drawing to life, we hope it keeps bringing him joy! Thanks for your kind words Jennifer! 💙

Rated 5 out of 5 stars

Perfect

Perfect gift for my daughter

June 25, 2025
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Reply from Budsies

Hi Marlon!

Thanks for your review! We're glad your daughter loves her new plushie of Chance! His hat, suit, and outfit details are so cool! 💙

Rated 2 out of 5 stars

Lack of Communication - Lack of Service

I placed my order at the beginning of April. My estimated ship date was May 27th. That was a long time, but plenty of time for a custom order. May 27th came and went. There was zero communication from Budsies and it was rather difficult to find a contact to get updates on my order.
We had a custom order that we needed two weeks prior to the 4th of July. So even not having our order by May 27th wasn't that huge of a deal because we still had a month to work with. Our custom order only fully processed by the end of June and we only received our custom order by Monday, June 30th.

June 24, 2025
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Reply from Budsies

Hi Rebecca!

We're so sorry to hear that you're upset with the timing of your order for Sparky's plushie! Since our plushies are handmade and custom made, we always provide an estimate turnaround time for the production, but sometimes it can take a bit longer than others. We never want anyone to end their Budsies experience on a bad note! You can always email us at support@budsies.com, and our team will be happy to help more from there! Thank you for your feedback 💙

Rated 5 out of 5 stars

Impressed!

I was so incredibly impressed with the end result. It looked EXACTLY like the picture my son drew!

June 25, 2025
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Reply from Budsies

Hi Kelli!

I'm so happy to hear your son loves his new Spino the Spinosaurs Budsie! It turned out great! The blue color is so cool, and the pink details are an awesome addition! Thanks for the kind words Kelli! We hope his new Spino plush keeps bringing him joy. 💙

Rated 5 out of 5 stars

Lost toy is found again!

They listened, kept us updated and did a great job. Happy to have our old friend back in a 2.0 version.

June 25, 2025
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Reply from Budsies

Hi!

Thanks for your kind review! We're glad our team could make your kiddo a replacement of their sheep plushie! It's so adorable, and we hope having their sheep 2.0 version brings them lots of happiness for a long time. 💙

Rated 3 out of 5 stars

No verbal communication

I could not call and talk to a designer or a customer service rep in person this is all done by email submitting back-and-forth therefore if I had the phone call product changes would occurred to my specifications the product looks great. But it needed changes that only can occur through a voice communication
Even artificial intelligence doesn’t always get it right but it needs voice communication. The product is great. It would’ve been greater if there was more voice communication or a zoom meeting and that’s why you get three stars

June 25, 2025
Budsies logo

Reply from Budsies

Hi Joseph!

We're sorry to hear you're unhappy with our communication during your order's production process! For our team, email is the best and most effective way for us to communicate with each customer and help them! We're happy you love your Budsie! You can always email us again at support@budsies.com with any other questions you have! 💙

Rated 5 out of 5 stars

The order that I received was the wrong color

The order that I received was the incorrect color I have reached out to customer support and haven't gotten any response.

Update🎉 I would like to update my review I was contacted the next day after this review was posted and I would like to say the customer service was phenomenal they did offer me a partial refund for my inconvenience and I definitely appreciate that so I would like to change my rating to a 5 and now that I understand their color chart better I will be purchasing from them again in the future.

June 24, 2025
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Reply from Budsies

Hi Cassandra!

I'm sorry to hear that you're unhappy with your Budsie! I checked with our team and they did send you the correct color you chose when ordering and speaking to our designers! Our team also said you agreed to move forward with a partial refund for your order. We appreciate you reaching out to them to find a solution! 💙

Rated 5 out of 5 stars

The Park Art Contest for Kids

The Park Art Contest for kids was extra special with the winner's artwork turned into a BUDSIE! The recipient LOVED it!!!

June 25, 2025
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Reply from Budsies

Hi Dolly!

The winner's dragon drawing was beautiful! Our team is honored to have been able to be part of the Park Art Contest for another year. We're so happy to hear that the winner absolutely loves their new Budsie! We send our congratulations to them, and thank you for letting us bring their dragon drawing to life. 💙

Rated 5 out of 5 stars

Drake's Arrival

I really loved how he came out! The details from his eyes down to the little buttons on his hoodie were fantastic. His head may be a little asymmetrical than symmetrical, but I love him anyways.

June 25, 2025
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Reply from Budsies

Hi Xavier!

Your Specialty Budsie of Drake turned out great! His little shark hoodie-jacket is a cool addition too! We're happy to hear you love him, thanks for your review Xavier! 💙

Rated 5 out of 5 stars

Cool Stuffed Toy Versions of Us for Our Anniversary

My wife and I took pictures of ourselves and tasked ChatGPT with creating stuffed toy versions of them. They came out so well that I decided to send them to Budsies to have the real stuffed toys created as a surprise for our anniversary. It took a while to complete them, but now we have really cool toys of ourselves.

June 25, 2025
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Reply from Budsies

Hi John!

Happy Anniversary to you and Shirley! We're glad we were able to make plushies of you both to commemorate a such a special occasion. We hope they bring you both lots of joy for more anniversaries to come. Thank you for your review and kind words 💙

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ ADORABLE!!

I’m absolutely in love with my new Budsies matching plush! They created a stuffed version of me dressed exactly like I am as a teacher and it’s honestly the cutest and most creative thing I’ve ever added to my classroom!! The attention to detail is incredible, it looks just like me, from the outfit down to the matching accessories.

My students are going to be obsessed! I can’t wait to use it to help with classroom routines, storytelling, and even as a classroom helper. It's such a fun and engaging way to build connection and bring more joy into our day. Thank you, Budsies, for bringing this idea to life so perfectly. I can already tell this little “mini me” is going to be a beloved part of our classroom for years to come!

June 24, 2025
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Reply from Budsies

Hi Sabrinna!

We're so glad you love your new classroom plushie! The outfit you chose was so pretty, our designers loved turning your picture into a Selfies! We hope your students love it too throughout this school year and many more! Thank you for your kind words! 💙

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