Thought I'd try this place out. 1st off, their prices are almost 2 times what Home Depot has!! N then the stock was going to have additional shipping costs! Not sure what they are trying to do here, b... See more
Company replied
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See what reviewers are saying
I've purchased a few items from the BuildClub over the past few years and they have been consistently awesome. - delivery is on time or even faster. - excellent customer service. - items are grea... See more
Company replied
I am a DIYer and use Build Club frequently. Customer service is excellent. The lumber is good quality. And the delivery is outstanding. Drivers are super helpful and always on time. One driver even ma... See more
Company replied
customer service was impeccable. It appears that your company goes the extra mile to make customers feel confident that the product will be delivered, properly. That is a lost art. Your delivery la... See more
Company replied
Company details
Written by the company
BuildClub is an on-demand supplier of building materials and home improvement supplies bent on disrupting the construction industry with sophisticated algorithms engineered to calculate the optimal sourcing techniques and logistics. BuildClub is opening in 15 additional cities in 2023.
Contact info
530 Lytton Avenue, 2nd Floor, 94301, Palo Alto, United States
- 213-432-3477
- sales@buildclub.com
- www.buildclub.com
2 times the cost!! Thought I'd try this place out
Thought I'd try this place out. 1st off, their prices are almost 2 times what Home Depot has!! N then the stock was going to have additional shipping costs! Not sure what they are trying to do here, but I'd hoped this newer company was going to help us save money. No luck
January 16, 2024
Unprompted review
Reply from BuildClub.com
Hi Alice. True, if you are a bargain hunter, don't use our same-day express sourcing service... It is a full-service solution for contractors who need something ASAP. However, you should checkout our price discovery site. Once you are on our product on the website, check out the button that says "discover deals". Think of this as a Google Flights for building materials. We list the price of all items from all of your nearby Home Depot and Lowe's stores so you can find the lowest price and purchase it yourself. You would be surprised, sometimes there are big price differences between different stores even from the same brand. I think this would be a much better option for you! It should make your price shopping much easier... It is currently in beta testing, so we would always love to have feedback if something doesn't work properly. We plan on coming out with a browser extension as well, to make it even easier soon. Hope you find it useful.
USE CAUTION
USE CAUTION! THIS SITE DOES NOT HAVE WHAT THEY SAY THEY HAVE. THEY ARE FRAUDULENT, STAY AWAY!!
October 27, 2023
Unprompted review
Reply from BuildClub.com
Hi Jim. I understand your frustration going through the checkout and order process, only to be notified shortly after that the items selected were out of stock. This happens from time to time, roughly 3% of our orders. Our inventory systems aren't always perfect, especially for some items that may have been closed-outs, overstock or other materials such as those you selected. We're doing our best to keep our systems as updated as possible, but we track 20m products per day and it takes a ton of horsepower to keep it updated every hour. Apologies again for the disappointment.
Great service!
Great service. Had the exact caulk that I needed. It was packaged well and shipped quickly. Definitely recommend Build Club. Bob Henman, South Dakota
October 25, 2023
Reply from BuildClub.com
Thanks for the review Bob! Hope we can assist again.
Reply from BuildClub.com
Thanks Wendy! Glad we could help!
You had the products I needed…
You had the products I needed I could not get at Lowes for a fence repair. Good customer service and prompt delivery. Thanks.
September 5, 2023
Reply from BuildClub.com
Thanks Mary. So glad we could help!
Reply from BuildClub.com
Hi Gary. Great to hear it! So glad we could help.
Easy and simple
Easy ordering. Excellent coordination and delivery. Was clearly notified of progress. Delivery was received on time and when scheduled. Thanks
August 15, 2023
Reply from BuildClub.com
Hi Joseph. Thanks for the kind review! Glad we could help out.
Once I FINALLY reached real people
Once I FINALLY reached real people, everything after went perfect. Questions answered. Excellent status and earlier than promised delivery. It was great.
August 10, 2023
Reply from BuildClub.com
Hi William. Thanks for the kind review. Apologies if you had trouble getting a hold of someone. We have been a bit busy lately, but strive to get back to everyone ASAP on email, text and phone. I will look into your order with our team, and see what we can do better. Thanks again for your business.
The entire team was helpful and always…
The entire team was helpful and always kept me in the loop in regards to my orders.
August 9, 2023
Reply from BuildClub.com
Hi Ravi. Thanks for taking the time to write a review. Glad we could help as always.
customer service was impeccable
customer service was impeccable. It appears that your company goes the extra mile to make customers feel confident that the product will be delivered, properly. That is a lost art. Your delivery lady was so very pleasant and helpful as well. Thank you for making this a seamless process. Will highly recommend you.
August 4, 2023
Reply from BuildClub.com
Hi Debbie. Thank you so much for the kind review. We really do try to be a bit old school. ... No press one or press two when you call, just a helpful bilingual person on the other line. Hope we can serve you again in the near future.
Easy to order
Easy to order, great communication and service. Also, delivery was prompt and very professional.
August 3, 2023
Reply from BuildClub.com
Hi Jonathan. Just what we like to hear... Easy, great communication and prompt. Thank you so much for the order, we look forward to serving you again in the future.
Awesome customer service
July 21, 2023
Reply from BuildClub.com
Hi Jean! Thank you for the review. Our team works hard to be the best in the industry.... No computer answering the phone... Just well-trained, multilingual people here to help. Hope we can assist again with your next project.
Everything arrives on time
Everything arrives on time. And the delivery person was very helpful and easy to work with. Also, excellent customer support.
July 12, 2023
Reply from BuildClub.com
Hi Roseanna. Thanks for the kind review. So glad we could help! Hope to serve you again soon!
Cracked Birdbath
My birdbath had a Crack causing it to leak and I reported it after delivery. I had a brand new replacement delivered about 3 hours after my report. Amazing service!!
July 12, 2023
Reply from BuildClub.com
Hi Mary. Thank you for the review. I'm so glad we were able to get a replacement quickly. Hope the birds enjoy the new Spa!
Delivered some hard-to-find paneling…
Delivered some hard-to-find paneling the next day at a competitive price. I had the same paneling on back-order at Home Depot for over one week.
July 12, 2023
Reply from BuildClub.com
Hi Terry. Glad we can help! We source stuff for a living nationwide, so we can get our hands on things most others cannot. Hope to help you again soon.
Great find, had item when everyone else out of stock!
Found this business by accident while doing a search. They had my item in stock even after I’d hit every Home Depot in my area and was about to give up. Ordering easy, communicated with me via text, delivered on time, and item was exactly what I wanted. Love!
July 11, 2023
Reply from BuildClub.com
Hi Elizabeth. Thank you so much for the kind review! That's what we like to hear, one stop shop saving everyone time and hassle... We're happy to be of service. Hope to help you again soon.
Great and prompt service
Great and prompt service! Will use again when I make my next order.
July 7, 2023
Reply from BuildClub.com
Hi Paul. Thank you for the kind review. We look forward to helping you again in the future!
And came early
And came early. It was the right thing I ordered an extremely happy with the service I got.
July 7, 2023
Reply from BuildClub.com
Thanks Raymond! Glad we could help.
Fantastic experience
The promises made were kept.The delivery fee was more than the item , but it was a want and not a need.
July 7, 2023
Reply from BuildClub.com
Hi Eric. Thanks for the review. Hope we can help again in the future.
Product delivered as promised
Product delivered as promised. Driver even went above and beyond to help me load in.
June 22, 2023
Reply from BuildClub.com
Hi Jeffrey. Thanks so much for the review! We try our best to take all of the friction out of purchasing building materials... Whether you're project is big, or small, we make it fast and efficient. Hope we can help you again!
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