Builderdepot Reviews 32

Fantastic service and quality products supplied for en-suite bathroom. So great to have this local business.

Found tins of Barrettine stain £10 cheaper per tin. Both tins arrived completely bent and dented but in pristine packaging. Therefore, they deliberately sent them to me in that state. It didn’t really matter as it’s just stain and they weren’t leaking but makes me think they send damaged goods and don’t give a toss.

i ordered a NEFF microwave which was £799. I ordered the wrong size, ( my mistake), and asked if i could return it for the correct size. 6 weeks later i am yet to have a confirmation that my item will be picked up and refunded by NEFF I spoke to them several times and they refuse to pick it up as they are waiting for an " internal department to respond". Please do not order from NEFF or builder depot as neither have permitted me to return the item within 7 days of purchase. The item is unused, resaleable and within my consumer rights to return.i never leave reviews bad or good, i don't have time. i am a busy NHS GP. However i cannot afford this amount of money to be " lost" and felt compelled to write this review. I am waiting so long just so i can finish my kitchen. This is an appalling way to treat a customer, and dreadful service. By the way, the cost to have it picked up is £97, daylight robbery and they wont let me drop it off anywhere either. So i am stuck with these jokers. Order at your peril.if anything goes wrong you have no way to sort it out as they will abandon you. NEFF and builder depot, you should be ashamed. The way you treat customers, by not accepting unopened goods is appalling.

DO NOT order anything from this website as you will never get the item or get any sort of communication regarding your order. If you send an email to customer service, you will NEVER get a response. If you call the customer service number you will be routed to a HOWARD, once again you will NEVER get a response. Stay away !!!

i placed an order at builderdepot on October 14th,2024. Never recieved an email with tracking info or even am email stating my order has been placed. I even checked my spam folder.
It is now November 4,2024. Still no communication. I have sent 3 emails concerning my order (order#467628) and have had ZERO response. I have even left numerouse voicemails on "Howards" voice mail box, and still no communication from them. The website says a reply in 48hrs... but that is not true at all. I have left a voice mail in almost every department they have listed on thier menu on the call and still no communication from them. I have even voice recorded my voice messages i have left them for my record. All I want is my product i ordered... not to much to ask.

My experience with BuilderDepot.com has been terrible. I placed an order on their website on July 15, received an order confirmation via email, and my card was charged for the full amount two days later. However, the order was never delivered, and I received no communication regarding shipping or any updates. Despite multiple attempts to reach out via email and voicemail, I was met with complete silence. I’m extremely disappointed with the lack of customer service and transparency. I would not recommend doing business with this company and urge others to exercise caution.

Terrible customer service. They did not know how the product was packaged according to quantity of pieces. They were checking with the warehouse for shipping date. No response from them. Had to cancel the order.
Never again! This is builder depot in Calif.

Terrible communication and customer service. Don't answer phone, return messages or emails.

Stay away from this people who controls in this company

Nope. Do not do business with this company. My husband ordered a part for his truck but when it arrived the bottom part of it was missing. They purposely advertised it as ONE piece instead of TWO. And when he tried to return it, because of their mistake, they wouldn't provide free shipping. It would have cost $274 to return it, which isn't cost effective because he payed $400 for it. He's been looking elsewhere for the other part but it's hard to find as a single part because it's meant to be sold as a unit. They knew that. My guess is they had the initial part lying around and decided to advertise it as one piece and get rid of it. It's very heavy so they knew that the customer would lose $$ trying to return it, and wouldn't. So now it's going into our storage unit until he can locate that other part.

If you order anything from this company don't be surprised at what actually get when it arrives 😠🤬

This is an amended reply on 3-14-21, in regards to what I stated above after seeing your comment. First, your pic of the product showed it as one full piece. There was nothing that said it was sold in two parts. That should have been made clear. And you know that as heavy as that part is, no one will ship it for only $12. We were quoted a price of $274. And yes, it's hard to find because we were told that particular part has been discontinued after inquiries during the past few days. But your company advertised them as one part. There should have been nothing for us to "realize". It's ok though. We'll figure something out. Thank you.

tem ID: 55273652
Item: Simple Designs Metal 3-Light Tree Floor Lamp, Black Finish
Message:

AWFUL product! Arrived with damaged box, plastic light lamp was completely broken and the cord had white gunk/goop all over it! This is an OBVIOUS REFURBISHED item...It is NOT new, it is crappy and they want 60$ to send it back!!! Don't waste your money! Let WALMART know this is a BAD COMPANY and they should NOT do business with this 3rd party BUILDERDEPOT. Bad, bad company with shady practices! BEWARE!

I purchased a shed online through Sears.com, which is builder depot's 3rd party site. They misrepresented the quality of the shed I purchased. They now call it buyers remorse and refuse to provide a RMA to return both boxes. they are rude, and charge 1800 for a shed that is very poor quality and worse than buying a metal shed from home depot for under $400 that would perform better than this paper-thin plastic. they are price gouging, and are being reported to BBB and attorney general for price gouging and false advertising.

ordered a air conditioner from Sears who builders Depot fulfilled the order on the 20th of July I received a severely damaged Packaging air conditioner which I refused due to severe damage to Packaging after many attempts to contact company by email and phone message finally received feedback I am now at the 20th of August and no refund despite the fact that an employee sent me an email that it would be taken care of in one to 2 business days 6 days later I have not received any messaging either from PayPal or my credit card company do not do business with this company if you expect prompt and Professional Service I sent the company pictures of the damaged Packaging and no explanation why FedEx would try to deliver such a damaged package

It is very important to read reviews prior to purchasing from a company. I highly recommend to NOT order from these ripoffs. Their shipping rates are also ridiculous! I cancelled an order after hours that was placed online. I was told that it cannot be cancelled due to the shipping right away. Not good practice. I will decline the package when it comes. The delivery date posted is May 30 - June 2, 3020 but yet my order cannot be cancelled on May 13th or 14th... And, they aren't accredited with BBB. Ridiculous!

Ordered 'In stock' items (urgent order), that later proved to be 'Out of stock'. No any notifications received. Builder depot were feeding us with 'at the end of the week', then next week the same song. Disappointing! They need changing useless staff starting from useless management.

This is a horrible business. I have documented evidence, including pictures, to prove product damage on delivery. We did not just receive one damaged washer, we received two. The second washer, which we were not expecting because we were told by the company we would get a refund and would need to reorder, was the wrong washer.

After approximately seven phone calls to Builder Depot, and no refund, we contacted Walmart where we ordered the unit. Walmart was exceptional. They refunded my money almost instantly. I explained my experience with Builder Depot, and warned them about future dealings.

The shipping of both items was horrible. In fact, the second washer was not even strapped to the skid. It had fallen over in transport, and the driver stated, "I have never seen an item so poorly shipped."

There is NO spin this company can provide to make their customer service, packing, refunds and delivery acceptable. Read these reviews...Beware!

I have my money thanks to Walmart. Very happy with Walmart since they stand for their customer.

Avoid at all costs!!! Do not be fooled by their low prices!

Two doors out of six ordered came damaged. The delivery man told me that he will get it all sorted. On a specific request to leave a delivery note confirming the damage he told that BD does delivery notes in electronic format only and asked to sign on a handheld device. As it sounded a bit suspicious, so we've made some pictures and send an e-mail with the full description to BD to reinforce the message on the same day.

After five days of waiting I called BD to chase up the progress. It took a while to find my e-mail as it was just ignored. A couple of days later I received an e-mail from BD saying that the delivery note was NOT signed as damaged(!!!) with an offer of 20% discount instead of replacement.

Having read BD reviews (most of them suggesting to avoid BD at all costs), I agreed to 20% discount to avoid further hassle of dealing with BD. It took two weeks and a countless number of phone calls to get the refund they promised. Moreover, I was refunded about 15% initially and only after several phone calls and e-mails they finally paid the whole 20% refund for the doors damaged.

In summary: appalling customer service! Do not have any business with BD!!!

Ordered parts that were inaccurately described. Returned the parts I originally bought for over $27. BuilderDepot refunded $11. They said the reason for return was "buyer's remorse" - when in reality it was the wrong part, regardless of whose fault why would a retailer keep 60% of the purchase price because they deem it to be "remorse" that their own site did not describe the part correctly. The CEO actually wrote to me repeating lies and shirking responsibility as a retailer. This site is run by a little kid who is mostly involved in e-commerce "solutions" for on line retailers. A kid who doesn't know what the hell he is doing in retail. If you like to deal with Gen-Xers who think they're entitled to 60% of your money even if they've given you nothing - then Builder Depot is for you!!!!

PS This review is NOT for Builders Depot in the UK - this is for the Builder Depot site run out of CA. Make no mistake about it - BuilderDepot.com from USA is a rip off site.

Having ordered just 6 sheets of MDF and a couple of associated bits and bobs, I thought things ought to be simple, but they took 7 attempts to send the correct items. They got there eventually, but it was an awful lot of chasing at my end.

Superb quality on-line for Deanta doors at first appearance but unfortunately many defects, some discovered before unwrapping and others discovered once plastic packaging removed. Zero customer service or support outside of a secret 48 hour window following delivery. Left with four faulty doors out of ten having spent over £1,800. Doors all packaged in plastic with no real protection to prevent damage to doors during delivery. Still trying to sort out matter with Builder Depot as well as having contacted Deanta direct on several occasions with no interest from their end alongside Builder Depot who ordered the delivery direct from Deanta. The good doors look great but experience completely soured by clear customer blame and lack of any customer service with no come back to the companies. Having to progress this to the Consumer Ombudsman now.