Buildfix Reviews 857

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process smooth and easy to understand. Many people highlight the excellent service, noting the clear communication, punctuality, and the high quality of the work performed, often exceeding expectations. Consumers frequently mention the positive user experience, emphasizing the efficiency and thoroughness of the teams, who often provide detailed updates and ensure a tidy work area. The customer service is also highly regarded, with reviewers appreciating the friendly and approachable nature of the employees who take the time to explain every step.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Quality

Customers had positive experiences with quality. Many reviewers were very happy with the results, noting the... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers frequently mention the... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professionsl company and specialised teams to deal with. Starting with the structual engineer Chris that explained what needed to be rectified and provided the detailed quotes. Jack and team do... See more

Company replied

Rated 5 out of 5 stars

Engaged Buildfix to do ground work wall cracks and plastering. Ground work Sen and Harrison did a great job. Wall cracks and bars George and Kyle worked really good together and explained every s... See more

Company replied

Rated 5 out of 5 stars

This is the most efficient company we have ever dealt with. The communication was excellent and explained thoroughly by Bruno and Pedro. We had complete confidence. Andy checked the pipes and informed... See more

Company replied

Rated 5 out of 5 stars

Extremely happy to see my laundry room base sinking issue has been fixed perfectly. A huge thank you to Joe and Jamie. They arrived on time today as planned and explained the work they were going to d... See more

Company replied


Company details

  1. Structural Engineer
  2. Building Restoration Service

Information provided by various external sources

The Experts in Structural Repairs

Buildfix

Written by the company

The Experts in Structural Repairs
Combining the latest technological innovations with our extensive knowledge, we can repair wall cracks, stabilise foundations and stop rising damp with minimal disruption to the building, your daily life - and your budget!

Free On Site Inspection

Our Engineers will inspect your structural problem free of charge

Not only will we treat your home as if it’s ours, we also offer free house inspections and come to look at your house for no cost.

Contact info

4.9

Excellent

TrustScore 5 out of 5

857 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

They did an excellent job with the…

They did an excellent job with the repair. Communication was excellent, the timeline was flexible, and they completely eliminated any stress during the entire repair process.

August 25, 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the lovely review Alice. We know repairs can be stressful, so it’s great to hear the team made it all smooth and flexible for you. Really appreciate you taking the time to share your experience and for trusting Buildfix with the job.

All the best, Irene

Rated 5 out of 5 stars

Extremely happy to see my laundry room…

Extremely happy to see my laundry room base sinking issue has been fixed perfectly. A huge thank you to Joe and Jamie. They arrived on time today as planned and explained the work they were going to do in detail. The entire process was very professional and smooth. All our concerns were quickly put to rest and the repairs turned out even better than we expected.

October 21, 2025
Unprompted review
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Reply from Buildfix

Love this review Andrew, thanks a bunch for taking the time. Joe and Jamie will be chuffed to hear the kind words — they take real pride in their work. Great to know the process felt smooth and the results were even better than expected. Appreciate you trusting us with the job.

Thanks again, Irene

Rated 5 out of 5 stars

Excellent work

Excellent work
Good explanation

October 10, 2025
Unprompted review
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Reply from Buildfix

Thanks for the great review Mukhlesur. Clear communication and quality work are what we’re all about, so it’s awesome to hear that came through. Really appreciate you choosing Buildfix.

Take care, Judy

Rated 5 out of 5 stars

Structural

Brandon & Dan were on time, professional and explained job description thoroughly and clearly.
They were polite and friendly.
Their work was excellent they match up the colour of the mortar and consulted my wife on the shades and which one she preferred we are very happy to recommend this company Buildfix .
Weld done guys and thank Frank & Michele .

October 17, 2025
Unprompted review
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Reply from Buildfix

Thanks Frank and Michele, what a ripper of a review. Brandon and Dan will be wrapped to hear your feedback, they always go the extra mile to get things just right. Glad the colour match and attention to detail hit the mark. Really appreciate the recommendation.

Great working with you.

Take care, Judy

Rated 5 out of 5 stars

Job well done!

I have no hesitation in recommending Buildfix.
Expert knowledge and very professional service from quoting to completion!
Well done Bruno, Kurt and Jared :)

October 17, 2025
Unprompted review
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Reply from Buildfix

Thanks so much Lyndal. Bruno, Kurt and Jared will be stoked to hear this — they’re a top crew and always aim to deliver from start to finish. Really appreciate the recommendation and the kind words.

All the very Best, Irene

Rated 5 out of 5 stars

Excellent Company

From the very first communications we were informed so we knew exactly what to expect.
The employees (from the quote to completion with Joe and Jamie) were all very courteous and happy to answer any questions. Would recommend Buildfix services.

October 17, 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the great feedback. We reckon clear communication makes all the difference, so it’s awesome to hear you felt informed and supported from start to finish. Joe and Jamie will be glad to know they left a good impression. Appreciate the recommendation.

Warm regards, Irene

Rated 5 out of 5 stars

Kurt explained the whole job in depth…

Kurt explained the whole job in depth and carried out the repairs in a professional and courteous manner. Highly recommended to anyone considering this type of work.

October 7, 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the kind words, Pat — we’re stoked to hear everything went smoothly. Kurt takes real pride in making sure our customers feel confident and informed every step of the way. Appreciate the recommendation!

Cheers, Irene!

Rated 5 out of 5 stars

Excellent Job Buildfix!!

The Buildfix experience was great from the initial quote by Bruno to the works being completed by Andy, Sam and Quentin. Our front steps and a side concrete slab were subsiding causing a wall to crack and allowing water ingress. Bruno provided a lump sum quote regardless of the amount of material needed, this guarantee of the final price was not offered by other companies that quoted. Andy was very thorough in locating all the existing services (electrical and piping) around the house. Sam discussed the progress with us as the resin was being placed and was very knowledgeable about the impacts on the existing slabs.
Everyone was helpful, friendly and competent in their jobs. Would highly recommend.

October 9, 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the amazing feedback, Suzanne! We’re really pleased to hear Bruno, Andy, Sam and Quentin took great care of you and got everything sorted properly. Sounds like a solid team effort, and we’re glad you felt supported throughout. Appreciate your trust in us — and thanks again for the recommendation!

Thanks so much, Irene!

Rated 5 out of 5 stars

Happy customers

This is the most efficient company we have ever dealt with. The communication was excellent and explained thoroughly by Bruno and Pedro. We had complete confidence. Andy checked the pipes and informed us. Jared and Kurt were the technicians and they were polite and kept us fully informed, step by step. Lastly Ryan fixed our brickwork. You can barely notice it. Great job.

September 30, 2025
Unprompted review
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Reply from Buildfix

Thanks heaps for the lovely review, Judith! It’s fantastic to hear the whole crew — Bruno, Pedro, Andy, Jared, Kurt and Ryan — made such a great impression and kept you feeling confident throughout. We know how important clear comms and tidy work are, so it means a lot to hear we delivered. Appreciate your support!

All the best, Irene.

Rated 5 out of 5 stars

Very happy customers

Jared and Kurt were prompt, helpful and very knowledgeable about our job and the product/process.
Jared ensured we were kept fully informed as they proceeded and answered all our questions.
The site was left clean and tidy and we couldn’t be happier.

October 3, 2025
Unprompted review
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Reply from Buildfix

Love hearing this! Jared and Kurt will be absolutely chuffed to know you’re so happy with the job. They take real pride in keeping things clear, tidy, and on track — sounds like they nailed it. Thanks heaps for sharing your experience and for choosing Buildfix!

Thanks again,

Irene

Rated 5 out of 5 stars

AN OVERALL EASY AND EXCELLENT PROCESS

What an easy process, from Joe first inspecting.
To Jamie and Joe doing the job, they arrived on time, explained the whole process and gave updates as they did the job.
Then left the place spotless after they were finished.

Thankyou to the whole Buildfix team for a very impressive job.

September 24, 2025
Unprompted review
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Reply from Buildfix

Thanks a bunch, David! So glad to hear Joe and Jamie made things a breeze from start to finish — they’ll be chuffed to know you appreciated their work (and their tidy clean-up!). We love hearing stories like this. Thanks again for trusting Buildfix with your home!

Take care,

Irene

Rated 5 out of 5 stars

Sam from buildfix has been great

Sam from buildfix has been great, very professional, explanation on what been happening on each steps as he is working though. Very easy to talk with, experience.

September 5, 2025
Unprompted review
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Reply from Buildfix

Thanks a lot for the kind words, Bhupendra. We’ll be sure to pass your feedback on to Sam — he’ll be chuffed to know his clear explanations and friendly approach made things easier for you. Great to hear you had such a positive experience with us.

Thanks again,

Judy

Rated 5 out of 5 stars

Outstanding Customer Service

Buildfix were fabulous to work with every step of the way. Judy was wonderful and organised everything very efficiently. I was even able to get the work completed earlier as promised due to a cancellation. The Engineers, Russell and Elliot completed a thorough inspection and explained everything clearly. The Services Inspector Michael D was meticulous in ensuring the job would not be hampered in any way and the team on the day being Mike, Colin, and Brad were absolutely fantastic. I'm thrilled with the result and highly recommend Buildfix. Thank you!

August 25, 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the lovely review, Liz. It was a real pleasure helping get everything organised smoothly for you, and I know the whole team — Russell, Elliot, Michael, Mike, Colin and Brad — will be wrapped to hear your feedback too. We’re all thrilled you’re happy with the result and really appreciate you recommending Buildfix.

Cheers,
Judy & the Buildfix Team

Rated 5 out of 5 stars

Great experience with the BuildFix team

Everybody was super easy to talk to and really know their stuff. I know nothing about construction/building/engineering but both the engineer (Bruno) and technicians (Kurt) translated everything for me to help me understand what was going on. They answered all of my questions quickly and made me feel confident in the process.

August 20, 2025
Unprompted review
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Reply from Buildfix

Thanks so much for your kind words, Ursula. I’m really glad to hear Bruno and Kurt were able to make everything clear and give you confidence along the way — that’s exactly what we want for our customers. I’ll be sure to pass your feedback on to them, they’ll be stoked.

Cheers,
Irene & the Buildfix Team

Rated 5 out of 5 stars

From start to finish Buildfix were very…

From start to finish Buildfix were very professional and provided an easy to understand process which we felt totally comfortable at every stage of the process.
Every person we dealt with were excellent, with every promise kept and explained clearly.
We would recommend Buildfix 100%

August 6, 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the glowing feedback, Ross. I’m really glad to hear you felt comfortable and supported right through the process — keeping things clear and following through on every promise is exactly what we aim for. We truly appreciate your recommendation!

Cheers,
Irene

Rated 5 out of 5 stars

Jared and Luke were great

Jared and Luke were great at explaining the process and kept me updated throughout. Would be awesome if Buildfix had plumbers to assist in rectifying the water drainage issue Buildfix identified but at least I now know the next project I need to complete

July 31, 2025
Unprompted review
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Reply from Buildfix

Thanks for the thoughtful review, Sandra. Great to hear Jared and Luke kept you well informed along the way. We appreciate your feedback about plumbing support too — while it’s not something we handle directly, we’re glad we could help identify the issue so you know the next step.

Thank you,

Irene

Rated 5 out of 5 stars

Great job

Great job, friendly staff. Explained the whole process before and during the work. Highly recommend

July 24, 2025
Unprompted review
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Reply from Buildfix

Thanks heaps for the lovely review, Diane! We’re so glad you felt supported right through the process — our crew always aims to keep things clear and stress-free. Really appreciate the recommendation, and if you ever need a hand down the track, just give us a shout.

All the best,
Irene

Rated 4 out of 5 stars

George arrived on time and carried the…

George arrived on time and carried the works out in a professional efficient manner

July 22, 2025
Unprompted review
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Reply from Buildfix

Thanks for the review, Martyn — glad to hear George made a solid impression! We pride ourselves on being punctual and professional, so it’s great to know that came through. Appreciate you taking the time to share your experience.

Cheers,
Irene

Rated 5 out of 5 stars

Sam and Joe were phenominal

Sam and Joe were phenominal.
They were super friendly and informative.
They went to lengths I had not anticipated to achieve a great result.
An absolute pleasure to have them in,and work on my home

July 23, 2025
Unprompted review
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Reply from Buildfix

Really appreciate the kind words, Mark — it means a lot to us. Sam and Joe take real pride in their work, so it’s great to hear they made the whole experience a positive one for you. We’re so glad you’re happy with the result, and thanks again for trusting us with your home.

All the best,

Irene

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