I work very closely with Will, who is always very quick to respond and extremely helpful with any queries that we have; nothing is too much trouble. In instances where another team member has covered,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Working as a Procurement Manager, I really would like to highlight an efficient service of Sam Munden. In a busy construction industry Sam can satisfy 100% of our needs: prompt response followed by a... See more
Company replied
Found this supplier via Topcashback. Their prices are incredible. I spent a long time looking at various merchants and getting befuddled that they can be cheap for one item but stupid expensive for o... See more
Company replied
Steve Maschke is an amazing account manager. He will go out of his way to help me with whatever it is my company is looking for, he's extremely communicative and always goes that extra mile to make su... See more
Company replied
Company details
- Building Materials Supplier
- Ceiling Supplier
- Insulation Materials Store
- Metal Supplier
- Plywood Supplier
- Wood Supplier
About Building Materials Nationwide
Written by the company
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Contact info
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, United Kingdom
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Building Materials Nationwide
Hi Bethany,
Thank you so much for your kind words!
We’re thrilled to hear that you found our service helpful, quick, and excellent. We’ll be sure to pass on your feedback to your trade account manager, Tom!
We truly appreciate you taking the time to share your experience!
Many thanks
Michelle
Reply from Building Materials Nationwide
Hi Peter,
Thank you for your kind words and for taking the time to leave us a review.
We’re really pleased to hear that you found our service helpful and professional—that’s exactly what we strive for on every order. Your feedback means a lot to the team, and we truly appreciate your support.
We look forward to working with you again in the future.
Many Thanks
Michelle
First rate customer service from…
First rate customer service from Charlie, helpful, prompt, and understood my requirements. Charlie has been very good over several orders. All great prices. Thank you
February 17, 2026
Reply from Building Materials Nationwide
Hi Anthony,
Thank you for your review.
We’re really pleased to hear that Charlie has been helpful and prompt, and that he’s consistently understood your requirements across your orders. I’ll be sure to pass your feedback on to him.
We appreciate your continued support and are glad you’re happy with our pricing.
Many Thanks
Michelle
Always 5 star services and very…
Always 5 star services and very friendly stuff ready to help each time.
January 21, 2026
Reply from Building Materials Nationwide
Hi William,
Thank you for the 5-star review!
We’re really glad to hear you’ve had such positive experiences with our team.
Your kind words and continued support truly mean a lot to us, and we look forward to helping you again in the future.
Many thanks
Michelle
Quick and easy service
January 14, 2026
Reply from Building Materials Nationwide
Hi Gary
Thank you for your review.
We’re pleased to hear you found our service quick and easy, and we look forward to assisting you again in the future.
Many Thanks
Michelle
Items delivered as arranged as ordered ,
Easy to order materials, competitive price delivered promptly as arranged / ordered ,
January 9, 2026
Reply from Building Materials Nationwide
Hi Kevin,
Thank you for your positive feedback.
We’re pleased to hear you found our ordering process easy, our pricing competitive, and your delivery prompt and as arranged.
We appreciate you taking the time to share your experience.
Many Thanks
Michelle
Reply from Building Materials Nationwide
Hi Sean
Thank you very much for taking the time to leave us a 5-star review.
We’re delighted to hear that you were happy with both the speed of our service and the price.
Many Thanks
Michelle
Allowed me to order material and then…
Allowed me to order material and then waited 72 hours before calling and informing they couldn’t get the parts in for a month so would I like a refund
January 9, 2026
Reply from Building Materials Nationwide
Hi Luke,
Thank you for taking the time to leave a review.
Your order was placed on Friday 9th January at 14:26, after our 12 pm cut-off and late in the working day and our team do not work weekends.
While Monday 12th January was a full working day, we had other orders to manage and needed to confirm stock availability with our suppliers, which takes time.
Once supplier availability was fully confirmed, we were unfortunately advised that the parts would not be available for approximately one month.
We contacted you at 09:20 on Tuesday 13th January to explain this and to offer a full refund, which has now been processed.
We apologise for the inconvenience caused.
Many Thanks
Michelle
Website failed to create trade account…
Website failed to create trade account and order was cancelled however his was promptly resolved via a follow up call. Great service and solved issue swiftly.
January 12, 2026
Reply from Building Materials Nationwide
Hi Martin,
Thanks for taking the time to leave a review.
Apologies for the initial issue with setting up the trade account and the cancelled order.
We’re pleased the team was able to resolve this quickly with a follow-up call and get everything back on track.
We appreciate your patience and feedback.
Many Thanks
Michelle
as always we get great service from…
as always we get great service from mark Baggley
January 12, 2026
Reply from Building Materials Nationwide
Hi Wayne,
Thank you so much for the 5-star review!
We’re really pleased to hear that, as always, you received great service from Mark Baggaley.
We’ll be sure to pass on your kind words to him.
We truly appreciate your continued support and look forward to helping you again soon.
Many Thanks
Michelle
Very fast delivery within 2 days…
Very fast delivery within 2 days without any issues. Great job.
January 6, 2026
Reply from Building Materials Nationwide
Hi Roshan,
Thank you for your great feedback!
We’re delighted to hear that your order arrived so quickly and without any issues.
We really appreciate you taking the time to share your experience and look forward to serving you again.
Many thanks
Michelle
I'm very disappointed with your…
I'm very disappointed with your service, I placed an order since last Saturday and up until today I haven't gotten any information of when my materials will be delivered, this is absolutely poor service, I called twice or so and they kept telling me the person incharge of my order is not on sit, for crying out loud the client is on my neck and they're demanding an answer but I can't give them because I don't know what to say. Today is Tuesday 6/01/2026 no emails no call and no date of delivery just poor service.
January 3, 2026
Reply from Building Materials Nationwide
Hi Tempitope,
We’re sorry for the frustration and inconvenience caused.
Our offices were closed over the Christmas period, with our first trading day back on Monday 5th January.
After reopening, there was a short delay in contacting you while we worked through a backlog of orders from the Christmas period and sourced stock for your order, we acknowledge that our communication could have been clearer during this time.
On Wednesday, Steve from our team spoke with you and explained that there was no local stock of 3m boards available. It was agreed that we would supply 2.7m boards instead, along with a refund for the price difference. You confirmed you were happy to proceed, and the order is now scheduled for delivery.
We apologise again for the inconvenience and appreciate your patience and appreciate your patience while we worked to find a suitable solution.
Many Thanks
Michelle
Clear and simple registration process
Clear and simple registration process . Comprehensive web site easy to navigate . Competitive pricing and good communication post ordering - what’s not to like !
December 10, 2025
Reply from Building Materials Nationwide
Hi Meb,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the registration process straightforward and our website easy to navigate.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Many Thanks
Michelle
A super fast delivery and the driver…
A super fast delivery and the driver was a very helpful.
November 9, 2025
Reply from Building Materials Nationwide
Hi Aušra
Thank you so much for taking the time to share your experience with us!
We’re thrilled to hear that your delivery arrived super fast and that our driver was helpful during the process.
Many Thanks
Michelle
Still No Refund – Extremely Frustrating Experience
I placed Order #000129589 on 27/11/2025 for £176.36, and the company cancelled it. Today is 07/12/2025, and I still haven’t received my refund.
I contacted Building Materials Nationwide several times by email. Every time they replied with the same generic message saying that “everything is fine” and the refund is being processed, and that I should receive my money within 3–5 business days. Well, those deadlines have passed more than once.
I am tired of chasing them and repeatedly asking them to check the refund status. At this point it starts to feel suspicious, if not borderline fraudulent. I sincerely hope this gets resolved soon, but I wouldn't wish this experience on anyone.
Think twice (or ten times) before dealing with this company.
I am giving 2 stars only because they at least respond to emails.
Update: I finally received my refund on 10/12/2025. I think that's quite a long time.
November 27, 2025
Reply from Building Materials Nationwide
Thank you for your message, and we’re sorry for the frustration this situation has caused.
We can confirm we did cancel this order due to the fact it was a retail order and was not over the amount of £750, so unfortunately this order could not be processed.
After reviewing your order it appears the refund did not complete as expected due to a system processing issue, this prevented it from finalising automatically.
To resolve this as quickly as possible, we have now manually processed the refund.
You should see the funds return to your account shortly, depending on your bank’s processing times.
We sincerely apologise for the trouble this has caused and understand how disappointing this experience must have been.
Many thanks
Michelle
BulidingMaterialsNationwide - great prices across the board
Found this supplier via Topcashback. Their prices are incredible. I spent a long time looking at various merchants and getting befuddled that they can be cheap for one item but stupid expensive for others, which meant ordering from multiple suppliers to get the best prices across a job!!
BMN are just great prices across the board. Assuming the delivery goes well, they will be my go to from now on for all large jobs.
December 5, 2025
Reply from Building Materials Nationwide
Hello Matt,
Thank you so much for your detailed review!
We’re really pleased to hear that you found us through TopCashback and that our pricing made things simpler after comparing so many suppliers.
We work hard to offer consistently competitive prices across all products, so your feedback means a lot.
If you need anything at all, we’re always here to help!”
Many Thanks
Michelle
Great Service
Great Service . Delivery on time . Very friendly team always happy to help .
December 1, 2025
Reply from Building Materials Nationwide
Hello Barts The Builders,
Thank you so much for your kind words!
We’re delighted to hear that you were happy with our service and that our team made a positive impression.
We truly appreciate your support and look forward to helping you again in the future!
Many Thanks
Michelle
Reply from Building Materials Nationwide
Hello Mr Wayne,
Thank you for your review! We're glad to hear your order arrived on time and in great condition. We appreciate you choosing us!
Many thanks,
Lydia
Excellent Service and Suppor
Building Materials Nationwide are excellent, and their team members are always very helpful.
November 13, 2025
Reply from Building Materials Nationwide
Hello Urim,
Thank you so much for your wonderful review! We're delighted to hear that you find our service excellent and our team helpful. If you ever need anything else, we’re always here to help.
Thanks again for choosing Building Materials Nationwide!
Many thanks,
Lydia
Wide range of building materials
Wide range of building materials, all profesional, good prices and you get contacted back if there is a delay for any reasons may be.
November 9, 2025
Reply from Building Materials Nationwide
Hello Octavian-Alexandru,
Thank you for your great review! We’re pleased to hear you’re happy with our wide range of materials, professional service, and competitive prices. We always aim to keep customers informed, so we're glad our communication met your expectations. We appreciate your support!
Many thanks,
Lydia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.