Nothing but praise for the service from BullionVault over the years, for multiple family members. Everything works online. Getting into metals was so easy, reliable audits and monthly statements, g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like BullionVault because it is easy to buy and sell on their online system. I deposit and withdraw cash after I sell gold. they have full transparency about every user's amount of gold and where i... See more
Company replied
There is good hand holding and everything you need to know and understand is available! The small deposit is obviously a tease to draw you in but its something for nothing and a small investment will... See more
From the outset of using Bullion vault, I have found the set up and service easy and excellent. from transferring funds to withdrawls. Site is easy to navigate and make changes as necessary. Any pr... See more
Company details
- Gold Dealer
- Alternative Financial Service
- Gold and Silver Trading Company
- Investment Company
- Investment Service
- Non-Bank Financial Service
About BullionVault
Written by the company
BullionVault is the world's largest physical gold and silver market on the web, offering private investors the cheapest access to and storage of physical bullion. Launched in 2005, it has now enabled more than 130,000 private investors across 175 countries to benefit from the low dealing costs, deep liquidity and ultra-high security of the wholesale bullion market.
Holding more gold between them than do most of the world's central banks, BullionVault users – 89% of whom live in North America or Western Europe – today own £6.9 billion worth of gold, silver, platinum and palladium bullion in total ($9.2bn, €8.0bn, ¥1400bn).
BullionVault.com offers:
• Oine & smartphone trading 24/7;
• Instant settlement of physical bullion for GBP, EUR, USD and JPY;
• Low-cost storage in secure vaults (London, New York, Singapore, Toronto & Zurich);
• A unique Daily Audit proving the full allocation of client property in public
In 2008 BullionVault became a full member of professional trade body the London Bullion Market Association (LBMA). In 2011 it was one of only four businesses to feature on both The Sunday Times' Fast Track and Top Track league tables of private companies by growth and by size. Winner of a 2009 Queen's Award for Enterprise Innovation, BullionVault received a second award in 2013, this time for International Trade after growing overseas sales by 140% in 4 years. In 2017 it was chosen as online vaulted bullion partner by the mining-industry-backed World Platinum Investment Council.
For further information, please visit https://www.bullionvault.co.uk
BullionVault Details
Written by the company
Contact info
3 Shortlands (7th floor), W6 8DA, London, United Kingdom
- +44(0)208 6000 130
- support@bullionvault.com
- www.bullionvault.com
Buy Gold Bullion Online at BullionVault
4.6
Excellent
3K reviews
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I sent the money a month ago and it…
I sent the money a month ago and it hasn't reached my account. They're preventing me from withdrawing the profits, falsely claiming to have the necessary paperwork. It's all a scam.
January 19, 2026
My experience is excellent with this company
My experience is excellent with this company
Managing time zones moving money from my bank and getting it to bullion vault is probably the most difficult part in waiting. It can be a half a day or it could be as much as five days however generally I believe it’s the best way to hold gold and silver without it just being a number on a paper…. It is real cold and silver set aside with a vaults with your name.
February 12, 2026
Not hard to understand but need a quick…good
Not hard to understand but need a quick response
February 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They charge to store gold and silver but don't tell you initially!
The company advertises that they store the gold and silver on your behalf, assuring the customer it is safe... but they conveniently forget to inform that they charge for the service. It is £8 per month for silver of any quantity! That is ridiculous as they already profit from the commissions. Closing down my account.
February 10, 2026
Unprompted review
Reply from BullionVault
Dear JP,
We’re transparent and proud of our low fees which is why we advertise them in the first paragraph of our homepage, on the first screen of our mobile app and in our freely available tariff.
https://www.bullionvault.co.uk/help/tariff.html
You pay a low 0.5% commission when you trade, and storage (including insurance) is 0.01% per month for gold (subject to a $4 minimum), and 0.04% per month for silver (subject to an $8 minimum and not £8).
If you find a cheaper way to buy, store, and sell physical gold and silver, we’d be genuinely pleased to hear about it.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
It was good subscribing with BullionVault. I hope they'll keep improving so that more can subscribe with them.
It was good subscribing with BullionVault and I hope more will subscribe as I was a bit hesitant when my son told me to consider investment in Gold and silver. I am delighted I took my son advice. I am confident the service will get better and better. Best Wishes
February 6, 2026
Low friction and liquid physical ownership
As an addition to physical ownership, this service is arguably one of the best ways worldwide to invest in bullion
February 3, 2026
easy to navigate website
easy to navigate website
clear instructions to buy & sell
good charts, easy to read
February 9, 2026
Fast and easy to use
February 7, 2026
Opening my account and purchase of silver bullion was straightforward and secure .
Opening my account and transfer of funds was simple, after you have informed your own bank in advance. Banks will block large transfers of money for security checking for possible scams.
Trading , buying silver, for me on the board was simple and the comprehensive information on purchases in my account was excellent.
I no longer buy silver from UK bullion dealers because of additional cost of VAT in particular. BullionVault provides a safe, secure system for purchase of bullion and for storage with the ability to sell in the future.
February 6, 2026
Seamless on boarding and efficient…
Seamless on boarding and efficient acquisitions.
February 3, 2026
First time trader in silver
I’m a first time trader in silver.
The purchasing board was very user friendly for making bullion purchases. The site is also very serious about security and verifying my identity thoroughly. Completed all desired bullion orders within 10 minutes at the two desired storage locations. One was in Zurich and the other in Singapore. I read that these locations provide the most privacy from prying governmental agencies. The buying process was actually fun.
The staff are very responsive to emails and quickly resolved a problem I had. Was not always able to reach them by phone, but realized it’s much better to submit, handle and respond in written format anyway.
They do not offer texting or calling you with a security code as a two step sign on method. BullionVault does provide two step security through the use of a security App , or by securing a thumb drive type device. I strongly recommend getting one of these methods. With either system, even if a hacker gets your user name and password, they will be unable to get into your account. I chose the thumb drive option which costs around $75.00.
To fund your account quickly, I recommend wiring the funds from your Bank. It is by far the quickest way of getting your trading started. Enjoy 😊!
February 3, 2026
Straight forward and does what it says…
Straight forward and does what it says on the tin. Was very quick to deposit funds, interface, while maybe not completely pretty, is simple and functional. Emails confirming my orders were quick, and good information on the website. Very pleased.
February 4, 2026
Sehr gut und sehr profesional
February 5, 2026
Trying to get my money out of Bullion…
Trying to get my money out of Bullion Vault. Funds have been held for weeks now. They are not responding to my emails or phone calls. Don't invest with them.
February 3, 2026
Unprompted review
Reply from BullionVault
Dear Alex,
We're sorry for the delay in returning your funds. The deposit method you used to fund your BullionVault account can be used fraudulently and a restriction on withdrawals is made for 60 days following the deposit. Users are warned of this before depositing so we are a little surprised to receive your review. There are other ways of depositing without this restriction.
The 60 day period ends tomorrow and you will be able to initiate a withdrawal back to your bank account.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
I am new to Bullion Vault
I am new to Bullion Vault, and this was my first investment in silver with the. I am pleased to confirm that the bid process was straightforward and transparent, and BV fulfilled my bid as per my order. I shall certainly invest more and recommend their service and fast response.
Matt
February 4, 2026
My interactions with staff (twice…
My interactions with staff (twice recently for advice) was exemplary, they were courteous and polite. Thank you
February 4, 2026
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