Bunches.co.uk Reviews 

18,198
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,916 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that placing online orders is very straightforward, offering a wonderful selection of gifts and stunning floral arrangements. Many individuals deeply appreciate the reliable delivery service, noting that packages consistently arrive on time and contain fresh, vibrant products. Though some customers experienced occasional delivery delays or logistical issues with items arriving later than originally scheduled. A few reviewers also noted problems concerning overall product quality, mentioning that certain bouquets appeared smaller or wilted upon opening. Furthermore, a small group of people mentioned that tracking updates or delivery confirmations could sometimes be improved during transit.

What people talk about most

Product

Customers had positive experiences with product, often praising the beautiful selection, fresh quality, and... See more

Delivery service

Clients share positive opinions on delivery_service, noting that packages consistently arrive on the... See more

Quality

People report positive experiences with quality, highlighting that flowers arrive fresh, beautiful, and last... See more

Order

Reviewers highlight high satisfaction with the ordering process, praising the straightforward website and... See more

Service

Consumers find service to be positive, highlighting a consistent and reliable experience across many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Normally I would give a 5 star rating for the flowers that I purchase from your website. However I was a little disappointed with my last order as the pot plant was so small for the price paid. Espe... See more

Rated 5 out of 5 stars

Without exception the recipients of flowers sent by Bunches from us have been delighted. After that its a no brainer to use them. And letterbox arrangement works fine cos it means the PO can leave the... See more

Rated 5 out of 5 stars

My friend had a death in the family and I came across Bunches when I was looking to get them some flowers quickly. The buying process was easy, the price was good and I loved the option of adding a co... See more

Rated 5 out of 5 stars

Choosing and placing the order was easy with loads of hamper options to choose from and reasonably priced as well. Royal Mail reference was provided on the day of delivery which I could pass on to... See more


Company details

  1. Flower Market

Written by the company

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.95. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(18,198)

1,814 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

Ordered 2 bouquets as thank you gifts. Beautiful flowers, what was sent was what was depicted on the website. Very good value for the money and was able to choose delivery dates which were met. I would recommend

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

The chocolates were not delivered with…

The chocolates were not delivered with the flowers very dissatisfied.

July 8, 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

We're very sorry to hear the chocolates weren't included with your flower delivery, that's not the experience we want you to have. So we can sort this out quickly, can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

Rated 5 out of 5 stars

I have been using Bunches for some…

I have been using Bunches for some years now. They have not failed on any occasion to deliver (pun intended) a first class service. The easy to navigate web site (even for seniors) provides a vast range of horticultural offerings supported with gift cards, bottles of drink, novelty biscuits and much more. The follow up to an order is particularly reassuring with confirmation emails detailing your order and an easy contact system to manage queries. All of the above is provided at value for money prices.
Thank you Bunches.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Unbelievable....Im so shocked....

I was going to order flowers for a friend, using a 15% off voucher. THEN it suggested i upgrade my membership, by paying £13.99, this would give me discounts and 5 free deliveries per year.
The deliveries are £4.99 each time, so seemed a good deal. But then a notice came up that i cannot use the 15% discount in the membership.
I phoned "Customer Service" to query this, as, £36 bunch of flowers, 15% off, £30.40 +£4.99 delivery= £35.39....but, after paying £13.99 to be a member, I would have to pay £36 +free delivery so no saving AND £13.99 down....
Speechless when she said,
"Dont join then....."

I see you have replied asking me to contact your customer support team..
..was it NOT your customer support team who spoke to me this way?
And, I am a regular, diehard customer, who orders about 10 bouquets a year from you....

July 15, 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

Thank you for your review. We are very sorry to hear this. Can you please reach out to our customer support team via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

Rated 1 out of 5 stars

The flowers were flat as pancakes and…

The flowers were flat as pancakes and didn’t last a day! Not worth the money spent!

July 8, 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

We are very sorry to hear the flowers didn't arrive in the condition expected. Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

Rated 5 out of 5 stars

Excellent service

After two disastrous attempts with another company and DPD delivery failures I tried Bunches. Customer service was excellent and I received a beautiful, polite, compassionate email. Flowers successfully delivered next day by Royal Mail and recipient very happy.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

I always use bunches now

I always use bunches now, I have had several deliveries to friends and family & they havent let me down. Always arrive fresh. I was worried about my last delivery because of the hot weather, but no they arrived perfectly. Thank you Bunches

July 7, 2026
Unprompted review

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