Bupa Dental Care UK Reviews 

25,328
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,637 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the receptionists and clinical teams are exceptionally friendly, welcoming, and genuinely skilled at putting nervous patients completely at ease during every single appointment. Customers also deeply appreciate the professional dentists who consistently take extra time to explain procedures thoroughly, ensuring that all treatments remain as comfortable and painless as possible. However, some customers also noted ongoing frustrations regarding health insurance policies, unexpected financial costs, and severe difficulties when trying to access NHS appointments. A small group of reviewers experienced frustrating communication issues, unhelpful staff responses, and poor support from management when attempting to resolve important complaints.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the welcoming and professional... See more

Service

People report positive experiences with service, highlighting efficient and welcoming reception staff... See more

Customer service

Consumers find customer service to be positive, highlighting that phones are answered quickly and... See more

User experience

Users describe positive interactions with user_experience, highlighting a welcoming atmosphere and caring... See more

Quality

Clients share positive opinions on quality, finding the extraction less daunting, thorough, and comfortable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very good experience on my visit last week to have a filling replaced and a clean and scale. Damayanthi Mudiyanselage the dentist was excellent, she made me feel at ease and she was very prof... See more

Rated 5 out of 5 stars

I get rather anxious when I’m going to the dentist. The Reception staff are always welcoming and put me at ease. Gemma and her dental nurse are always friendly and positive. Although I don’t like goin... See more

Rated 5 out of 5 stars

Always a smile from the receptionist to my allocated dentist. I love the fact I see the same dentist each time I go and I am not shuffled about from one dentist to another. I feel safe in the chair... See more

Rated 5 out of 5 stars

I had a very positive experience using Fortwilliam Specialist Dental Clinic. They were all very professional and efficient. The Dentist that treated me was lovely and friendly. Everything about my pro... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Emergency Dental Service

Written by the company

Bupa Dental Care is one of the UK's leading dental providers, with more than 350 practices across the UK. We offer a wide range of services, from routine dental care and hygiene appointments to orthodontics, dental implants and specialist treatments. We're committed to helping patients achieve and maintain healthy smiles through high-quality care, convenient access and flexible ways to pay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(25,328)

3,527 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

I have avoided dentists for far too long. I was lucky enough to be taken on as an NHS patient at this dentist and will always turn up to my appointments. What lovely people kind ,gentle and listened to how nervous I was. Honestly I don’t know why I left it so long. Highly recommended. I’m very happy

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks once again to Dr Mike Page

Many thanks once again to Dr Mike Page. I’ve been with Parade Specialist Dental Centre for over 4 years. Like most people I’ve always been nervous when visiting the dentist. Dr Page is my No.1 go to guy. I had to visit this morning due to a damaged crown. He’s very calming and a true professional at what he does and I was in and out again in no time. If you require treatment of any kind I urge you to go see Dr Page.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

My 6 month check up again

My 6 month check up again, they seem to come round so quickly lol. No problems apart from a cracked tooth. Rebecca filled it straight away so no further treatment was necessary unless it falls out due to the shallow depth of the hole. Next check up February 2027, fingers crossed. My practice always has friendly, helpful staff who put the client first and Rebecca has been my dentist for years now and I'd never change her as she's so helpful and treats me with such care. Thank you all xxx

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot highly recommend the staff at…

I cannot highly recommend the staff at Cardiff Bay Pete the dentist and his assistant, Julie, enough. They are both incredibly efficient, welcoming, and professional from start to finish. They completely put me at ease and truly went above and beyond with their care—they definitely made me smile again! Thank you both so much

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

We have been patients at this practice…

We have been patients at this practice for several years now. Friendly reception staff and very professional dental staff. Always been treated with kindness and professionalism. Hopefully they will stay treating NHS patients for a good long time.
Forgot to mention it is BUPA Dental Care Dronfield.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Shoutout to Naveed, Aneta and Marion

I go to Bupa Sevenoaks, where I see Naveed for dentistry matters and Aneta as my hygienist. I've been with both for years now and feel treated very fairly. Both impressively remember things I had mentioned previously, even from my private life. This creates a lovely, friendly atmosphere, where I can feel at ease. Also, I've not yet had an issue either was unable to resolve. The receptionists are very lovely too, I particularly love Marion, the sunshine among them, whose empathy helped me through some acute tooth pain that required an emergency appointment in the past.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Top service

The main reason I'd recommend Fort William Specialist Dental Clinic is the caring, professional approach. They talked me through everything, kept me calm, and made the visit a lot less stressful, which really matters when I'm someone who usually feels anxious at the dentist.

August 13, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look