Bupa Dental Care UK Reviews 24,168

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, making them feel comfortable and at ease. Many highlight the exceptional customer service, noting that they are treated as individuals and kept well-informed throughout their visits. The overall service and quality of care are frequently described as excellent, with people appreciating the efficiency and positive user experience. However, some customers also noted issues with a lack of empathy and understanding from certain dentists, particularly concerning nervous patients or children. A few reviewers mentioned feeling rushed during appointments and expressed dissatisfaction with the handling of missed appointments, perceiving a lack of compassion and a potential bias against NHS patients.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, frequently highlighting the professional and caring approach of... See more

Customer service

Users describe positive interactions with customer service, highlighting the staff's helpfulness and care.... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report pleasant,... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of treatment and patient... See more

Based on these reviews

Rated 5 out of 5 stars

For me, a large root canal filling and crown could be a major trauma, but Dr Gittings, Dawn and Josie made it as easy, painless and comfortable as possible. Their professionalism, knowledge, skill an... See more

Rated 5 out of 5 stars

Amazing service always. Very friendly informative staff. Felt really comfortable. Life has been very difficult over the past two years with teeth missing n broken after my terrible car accident. I fee... See more

Rated 5 out of 5 stars

The practise treats you like a person and not just a number. From walking in being greeted by the girls on reception to getting my treatment done all the staff were lovely and I was kept informed thro... See more

Rated 5 out of 5 stars

The Bupa Holderness Road practice is modern & welcoming. The reception staff are all really friendly & helpful. Theresa, my dentist is brilliant as are my hygienists Lindsey & Lydia. I feel informed &... See more

Rated 5 out of 5 stars

I was super nervous and anxious, they picked up on this and completely put me at ease, no waiting about,taken in straight away, very friendly and caring, they even rang me the next day to check on how... See more

Rated 5 out of 5 stars

Great service great professional staff Very friendly they treat you as a person and not the next client Always willing to go a little extra for you to make sure you are comfortable and relaxed

Rated 5 out of 5 stars

I’ve been registered with Bupa Dental care for over 50 years. My daughter has also been registered with them since she had her first checkup as a baby she is still with them at 37 years old highly rec... See more

Rated 5 out of 5 stars

The care when I walk in to the building, till I leave is excellent. The staff are amazing and no question is to much, when I go in to see the Dentist if it was a checkup, or for treatment I am always... See more

Rated 5 out of 5 stars

I am so grateful for the support and care, given to me by my Dentist. The practices, is so professional and caring. As a nervous patient, time is given to me to be treated with respect. I have... See more

Rated 5 out of 5 stars

Debbie ( the dentist) has been excellent. She was very friendly, she explained what I needed. She gave me all the options I had and I decided the best for myself. While she treated me was very conside... See more

Rated 5 out of 5 stars

Very helpful staff and took time to explain all the procedures carefully as well as put me at ease regards any concerns I had. Practice very clean with the latest equipment being used. Dentist F... See more

Rated 5 out of 5 stars

David Morgan is an excellent and considerate dentist who has looked after my teeth for more than 20 years. I have always had positive experiences within the practice and can highly recommend Vestry Ho... See more

Rated 5 out of 5 stars

Seen promptly by caring,skilled and attentive staff in clean and well equipped surgery with parking nearby.

Rated 5 out of 5 stars

I have been with my dentist since he started at the practice. He is professional and friendly. He is very supportive tells me clearly what treatment is needed and why. Receptionists are also friendly... See more

Rated 5 out of 5 stars

Lovely reception staff. On time with my appointment. Dentist was friendly and explained everything he was doing.

Rated 5 out of 5 stars

The staff are so polite and helpful. I have been attending this dental practice for many years and have never had a problem. Catherine my dentist always explain everything and answers any questions... See more

Rated 1 out of 5 stars

BUPA dental care is not worth paying for. Constantly cancelled appointments. High treatment costs despite paying monthly. Long wait times. Waisted appointment on telling me the problem, but not... See more

Company replied

Rated 5 out of 5 stars

Amazing knowledge, care and empathy among all staff. Its very reassuring to be in safe hands

Rated 5 out of 5 stars

I’ve been a patient at Dental Excellence Harewood for the past 6 years, originally coming in for some long-term treatment which I was extremely happy with. That positive experience is exactly wh... See more

Rated 5 out of 5 stars

Amazing service always Everyone is so friendly and helpful and best my teeth have been in years.

Rated 5 out of 5 stars

The friendly, efficient, accommodating staff. Nothing too big or small to make my visit a positive experience. The dentist & the dental nurse were excellent, everything was explained before hand, any... See more

Rated 5 out of 5 stars

I’ve used this practice over 30 years along with my family I find we can always get an appointment when needed good customer service everyone is friendly and polite and all treatments are reasonably p... See more

Rated 5 out of 5 stars

The treatment is very good. That means from the staff before treatment and the actual dentistry. Which was extremely good. Thanks.

Rated 5 out of 5 stars

I have attended my local Bupa dentist for awhile now and can only praise each one of my visits…staff are really friendly and the Dentist I have had for ages is so welcoming, professional and great at... See more

Rated 1 out of 5 stars

The dentist showed no empathy with a very nervous and unsure child. The dentist was rude. I would never recommend Bupa Banstead

Company replied

Rated 5 out of 5 stars

This review is about Perlan in Eastbourne a BUPA practice. My experence with a different BUPA practice was not as good. Before I review Perlan let me start with a back story: Several yea... See more

Rated 1 out of 5 stars

Very disappointing experience with Bupa Dental Care Woodford and Bupa overall. I confirmed with Bupa before booking that the clinic was covered under my plan. At my appointment, I had... See more

Company replied

Rated 5 out of 5 stars

All the staff at Herlington without exception are friendly, helpful and go beyond the norm to ensure a caring and positive experience every visit.

Rated 1 out of 5 stars

Not been there in a while, thank god! I can only speak for the chorley new road embarrassment! I'd rather be in pain than go back there. I've never heard such rude staff in my life! If you miss an app... See more

Company replied

Rated 5 out of 5 stars

Always a quick visit with no waiting about and no tooth repairs needed for some years.

Rated 5 out of 5 stars

Friendly, professional staff, who know their field. Top class.

Rated 5 out of 5 stars

Efficient, friendly and super dentists. Had an emergency and was treated very well. My past experience has also been excellent and happy to recommend.

Rated 5 out of 5 stars

I had such a positive experience with Bupa Dental Royton and would highly recommend them. From the moment I arrived, the reception staff were friendly, welcoming, and really made me feel comfor... See more

Rated 5 out of 5 stars

I had an extraction. The dentist did exactly what I wanted. And provided me with what I needed. You can’t get better than that.

Rated 2 out of 5 stars

They don't take into account people's fear, I felt the appointment was rushed, no chance for numbing cream to work on my gums so when she jabbed me I just shut down. Seriously traumatised from the who... See more

Company replied

Rated 1 out of 5 stars

I had booked my first appointment with this practice and paid a £40 deposit in advance. Unfortunately, on the day of the appointment my wife had an unexpected emergency and I had to stay home with o... See more

Company replied

Rated 5 out of 5 stars

I am quite new to Bupa Detal Care, also I am petrified of dentists having quite a few bad experiences in the past, I have finally found a dentist Dr Nuha Zeiton who is not only a perfectionist in her... See more

Rated 5 out of 5 stars

Would highly recommend Dr Antony Zybutz his work is fantastic and all the team make you feel comfortable and at ease I would never go anywhere else

Rated 5 out of 5 stars

Cleanliness and kindness was outstanding. I’m disabled and the help and understanding I was given was second to none

Rated 4 out of 5 stars

Good friendly practice with prompt texts reminders of your upcoming appointment, also ramp provided for access into premises

Rated 4 out of 5 stars

Very swish premises with relaxing but professional feel. The dentist I saw was friendly and appeared interested in me as a person. He was very thorough and reassuring, explaining treatment options wit... See more

Rated 5 out of 5 stars

Managed to get a same day appointment after a weekend of severe dental pain by going into the practice a few minutes after they opened. Fortunately my usual dentist had availability later that morning... See more

Rated 1 out of 5 stars

The company shows lack of care, consideration and empathy. My impression is they no longer want NHS patients and look for excuses to get them off their books

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Emergency Dental Service

Written by the company

Bupa Dental Care is a leading provider of private and NHS dental services and treatments, with over 325 practices across the UK. We offer a range of quality dental services, from regular check-ups, hygienist, and emergency appointments to orthodontics, implants, and specialist care. With many ways to pay and a subscription plan available, we believe that everyone deserves a happy and healthy smile.


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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Rated 5 out of 5 stars

Visited BUPA Yarm today for treatment…

Visited BUPA Yarm today for treatment once again a very positive experience. My dentist Ankush and his able assistant Joanne looked after me as usual. Ankush explained what treatment was needed and he managed to fit me in the sameday. Very pleasant/efficient team a credit to BUPA.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great all round experience

I had an appointment with the hygienist and was extremely nervous, however there was no need. The hygienist treated me with empathy and was reassuring throughout. I was given clear concise after the treatment. My teeth were so much visibly improved.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant Hygiene experience from…

Very pleasant Hygiene experience from Geraldine, felt at ease even though I’m very nervous normally in the chair. I was in formed in every part of the process and amazed at the results.. thank you

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I had Faye and her lovely dental nurse…

I had Faye and her lovely dental nurse look after me for a filling. They was both amazing. I felt so at ease. I had my daughters with me who sees Faye and there was no worries. They looked after me so well and am so pleased to finally have my tooth fixed that was so annoying when eating. Thank you again for the five star service.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been coming to Bupa Dental Care…

I’ve been coming to Bupa Dental Care Bramhall for over 22 years.

I’m now 56 and understand the importance of looking after my teeth and gums properly. I’m proud of my smile not because it’s perfect, but because it’s healthy and well cared for.

I visit regularly for my check-ups and hygiene appointments, and that consistency has made all the difference.

After more than two decades, I still have all my own healthy teeth and a smile to show for it.

I would highly recommend Bupa Dental Care Bramhall to anyone who wants to invest in their long-term dental health.

April 14, 2026
Unprompted review

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