Burberry Service Reviews 401

Made an order on website, had some issues with it, looked like website problem, sent email to customer service and got a message back with something not entirely relevant to my complaint.

Shopping experience ruined, no idea how they still survive with 1.7 rating on trustpilot.

Burberry products are not well made and they do not stand behind the quality of their merchandise. If something is wrong they will give you a run around, then tell you there is nothing they can do. Their corporate location is no help either, spoke to a person named Austin, talked me around in circles and told me they stand behind the retail location decision to not do anything with the defective product. These positive reviews online are not accurate, most probably Burberry paying people to write them. Do not support this company!

Worst ever, they are just time-consuming. I purchased an available item, but they haven't delivered it to me, and they cancelled themselves after two days they just tell me to know to wait for my money or contact my bank to find out when my refund will come into my bank account. After making me wait for two days they advised this so why is that available for customers to purchase it then if that's not available!!! Never shop with them again..

I bought a man shoes from Burberry and after I wear in a rainy day the shoes got stains from a black leather part of the shoes I contact Burberry and they told me to take to their store and when I got there they don’t know what to do with situation and ask me to leave my shoes there after a week I call the store asking about my situation. And they just told me that was my fault and I tried to argue with them I have the shoe box and tag and everything, it was clearly a problem from the brand and they told me to take my shoes and go home that was very bad experience I would never buy their products again in my life.

not even 1 star. believe never buy online from them .. they send me use item and also missing items. they are so lye … i m still struggling to get my money back from them.. they didn’t give me any help !!! i promise you dont buy online from them and you dont need to go through all the horrible things!!!!

Burberry service is a joke. Feel sad that I had to spend about 20k to learn this fact. I am done with them, not worth my business. I will spend it on some company who takes ownership and believes in customer service.

Ordered a fairly expensive item. It was shipped via UPS. When I went to pick up the box, it felt very light. Realized the box was damaged and actually showed it to the person at the UPS pickup point who agreed. The box was empty. Basically all Burberry offered was opening a UPS claim. I paid $1100+ dollars and am left with no item and no customer service. I own several Burberry items, but will certainly never buy from them again.

POOR SERVICE. POOR SERVICE
POOR SERVICE
I ordered an item for next day delivery by their online messenger team Anna.
My order had not been processed when I enquired with customer service team Claudia I was told I can not cancel and the item will not get to be today, maybe tomorrow and maybe Monday 3 days after arrival date.
I spoke to a manger Aurelija to reiterate the same thing and it was like speaking to a robot they told me they do not have details of courier service it doesn’t work like any other business that works with courier services.
The online team are liars and customer service team inadequately trained.
For a product that is priced highly does not have the same service.

The scarf i bought from them started coming apart from both ends after only wearing it 2x. They refused to replace or repair it and basically told me there is nothing they were going to do about it. They told me it was my fault. I went to the store (4 1/2 hr drive to the closest one) and saw one in store that looked like it was doing the same thing and one of the sales associates let it slip that they see this a lot. Will never purchase anything from this company again!!!

£250 BELT split apart after approx 3 uses - not interested in replacing or refunding, wanted to CHARGE me to repair - shameful for a supposed high end brand....

The staff at Burberry Milan at via montenapoleone is the worst staff ever .
Super arrogant people and giving the worst at their service .
If you don’t want to have a bad experience don’t go there .
Also at Serravale designer outlet they gave me a T-shirt with a big hole in it . I returned it back and they doesn’t answer for the new one .
This company is going worse & worse

Very bad quality. The strap of my back back broke after one year of use. Bought in Paris, then lockdown and now the customer service does want to repair it in Regent Street in London. I will have it repair with a local shop for 10£ but honestly ???? Burberry is bad quality and never will buy it again. Ridiculous brand !!!!!

Where is zero star? I had purchased item with Burberry website 22nd March 2022 and delivery via UPS for some reason the
UPS rider noticed my main box been open but I didn’t think something wrong as he checked original box still inside so after I got my parcel (As I bough for my husband’s birthday present) before he open the box we are noticed that ribbon been rip off so he opened the parcel and no item in original box!! That mean item been stolen during transit. So I did reported the case straight away in min with Burberry support and also Contact UPS so my case been investigating for a month now…. Last week I did reported with PayPal so they asked me for police report … Ok I got it and my case been closed to the seller favour!! It was disgusted experience . Customer service didn’t hit that level as it should be .. let customers waiting waiting and waiting

I ordered a wallet a week ago and haven't received it, as apparently it never arrived with the courier. However, rather than being quickly sent a replacement, I'm being told I need to wait until the 18th of April for an investigation into the missing parcel to conclude. I don't think this is satisfactory as that would be over 3 weeks since I ordered the item.

I appreciate that this is no one's fault in particular and that Burberry has made this investigation an internal policy.

However, I feel that I'm being inconvenienced here through no fault of my own, and being made to wait a month to receive a wallet I should've received last week. Rather than Burberry sending me the item and putting the time and inconvenience onto themselves instead of the customer.

Because frankly from a customer's perspective I'm not interested in an internal investigation by UPS or Burberry. I've paid for an item I haven't received and then I'm being told to wait even longer with no proper apology or compensation. For the price and brand cache, I expected much better.

Awful service. Purchased a monogrammed scarf. It arrived with the monogram misaligned and the initials wonky. Have refused refund on basis its Cashmere and that this can happen

AWFUL CUSTOMER SERVICE.

I spent £1300 on two items, which were returned the next day from an official UPS collection point and have not received a refund after waiting over a month.

They have now closed the case and are refusing to refund me. UPS or Burberry have lost my items and now am at a loss of over £1300 with nothing to show for it. Spoken to very rudely and abruptly by multiple members of their customer service.

Went for a browse in the Flagstone London store on Regent Street. We were greeted by a young man telling us that we had to have one to one service and he followed us around like a security guard. Made us feel very uncomfortable, as though we were going to shop lift. We left after a minute because of how uncomfortable he made us feel. Despite London itself and other high end stores being exceptionally busy, this store was nearly empty and I can see why. Most awful experience.

RUDE CUSTOMER SERVICE TEAM!! CLAUDIA HANGED UP THE PHONE ON US 3 TIMES! THEY STOLE MY £4000! PARCELS RETURNED TO THEM VIA UPS AND WAS LOST AND THEY CANNOT HELP WHATSOEVER! BUNCH OF THEIVES

This place should be shut! They are selling so expensive items, but noone even know how people on production are treated by them!! They are discriminating people, forcing to wear masks! They should learn how to treat people first! Dont buy anything from this shop!!!

Purchased a pair of Burberry sunglasses on my last trip to Hawaii, fast forward about 3 years. The glasses look like they are delaminating on the inside. Many small pick marks like sandblasting and a couple of larger crazings. Went to store I had purchased them from to see if a) they could be fixed ( told too old, out of warranted,ok) b) is it possible to purchase new lens and have them fixed? - “No, please go to a Sunglass shop and let them do it” Very poor service with no suggested remedies. I was willing to pay for a repair. Last of my money they see.