Burgerking Reviews 

2,297
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported receiving cold meals, experiencing frustratingly long waiting times at the counters, and discovering that food items were regularly missing from their takeaway bags. Reviewers also complained extensively about rude staff members, poor customer support, and a general lack of helpfulness when operational issues arose during their restaurant visits. Some people were satisfied with the exceptionally friendly staff, delicious hot food, and surprisingly quick service during their specific visits. These happy reviewers described pleasant experiences featuring welcoming team members, freshly prepared meals, and prompt attention from the dedicated local crews.

What people talk about most

Product

Reviewers highlight negative aspects of product, frequently reporting that meals arrived cold and tasteless.... See more

Staff

Reviewers mention ambiguous feedback about staff, with a strong divide in consumer experiences. While some... See more

Quality

Clients share negative opinions on quality, consistently describing the food as cold, stale, and poorly... See more

Service

Customers consistently note negative experiences with service, highlighting prolonged wait times and a lack... See more

Order

Users describe negative interactions with order processes, frequently highlighting missing items, incorrect... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Poorly laid out as squeezed in with Greg's and garage shop, food itself was edible but not great, luke warm soggy onion rings, and wrong sauce on wife's chicken royal :( Back to macky Ds for us next... See more

Rated 2 out of 5 stars

Me and my son went into Kirkstall Leeds Burger king today Saturday 20/06/2026 14.15pm for a meal, we waited 25/30 minutes for our meals. Whilst we were waiting ,our number disappeared of the scree... See more

Rated 2 out of 5 stars

Disappointed with our drive through today. First time at the new site, Ashton-under-Lyne. Order no 4519 time 13:49 Both burgers were great on taste, however, they were both COLD. Hopefully better... See more

Rated 2 out of 5 stars

Service was quick but the food was only just acceptably warm when it arrived and soon became too cold to be enjoyable.


Company details

  1. Restaurant
  2. Fast Food Restaurant
  3. Hamburger Restaurant
  4. Take Away Service

Information provided by various external sources

Official site for the Burger King UK chain of fast food restaurants, featuring menu items for breakfast, lunch and dinner!


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

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1.9

All reviews

(2,297)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Burger King Linwood is our favourite…

Burger King Linwood is our favourite burger drive through. All the team are fantastic - especially Chris and Laura. The service is quick and efficient, the food is first class, and all the team are super friendly. We have lunch here every week and it makes us smile every time :-)

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars but won’t allow me…

Would give 0 stars but won’t allow me to, worst burger place to exist in the entire industry of burger places. Always gets order messed up. Never allows to change burger preference and has terrible service. Bad tasting burgers too. Bad fries. Bad everything. Avoid at all costs unless you want your tastebuds to cry for the rest of eternity.

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

I went into burger king in Thame today…

I went into burger king in Thame today and there were hand written signs saying they had no burgers. I asked a member of staff why Burger King had no burgers and why did they remain open? He said “ we have chicken and fries.” They don’t seem to care at all, I don’t know how they stay in business.

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Dirty, small lukewarm portions, poor value

First time in Burger king for a long time, visited the BK Tower Park retail site, Poole, after watching a movie at Vue. Ordered a meal for 2 adults, drink, fries and double bacon cheese burger, took 20 mins to arrive, it was lukewarm and very small portions, I thought the portion size was for a child, counted the fries only 12! We ate outside as it was too noisy and dirty tables inside, went to use the toilet, decided against it, it was also dirty. Cost £18, very poor service, small portions and not value for money. I will not be using BK ever again.

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

Podimore services are an absolute joke.

Podimore services are an absolute joke.
They don't close until 10pm but from 8.30 they are sweeping up and telling people they can't sit.
Last week they took the chicken sandwiches off the menu... when asked about it they told us they still had 3 of them.
This week they have no fries.
Whoever the manager is who does the ordering needs to be reprimanded as they can't do their job.
When the order turns up half of it is missing. The cups are only half full of drink. The staff have faces like slapped asses and treat you like crap when you ask them a question and then come out with pathetically childish comments like "Mr potato heads not working today" when you ask them why they have no fries.
Total piss take.
Mcdonalds are crap but they are better than this place.
When I pay high prices for "fast food" and we are sat for 25 minutes waiting for it, it kind of defeats the whole term fast food doesn't it, and makes one wonder why we should visit here again.
Every week at this place there is something different to push burger king further down the list of places to visit.
If the staff don't want to do their job, get rid of them and employ someone who does. They get paid a wage to give a service, they don't give it.
Tonight... the whoppers were made with brioche buns.... thats not right. There was OLD brown lettuce containing a fly inside, The hallumi fries were soggy and stuck together. The onion rings were just the same. The entire meal was a disgusting discrace. They just give attitude.
Sort yourselves out!!!!

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Fake birthday whopper offer.

Hey, have a free birthday whopper on us. No matter what restaurant you select it’s not available in there. This is a ploy to make people open the app and spend when they don’t actually realise they’re being played and conned out of money into a purchase.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Birthday Whopper lies

Downloaded their app on the advice of MSE. Supposed to get a free birthday whopper. Sure enough the voucher arrived but unable to use in store or via the app. Staff in store unable to help. Reached out via their contact us form on website but no response. Appalling service

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

No response from the customer service.

I picked the wrong branch by mistake so couldn't collect my order. I tried to contact customer service and never got any reply. I decided to delete my account but requested all my data first and never got them. Enshitification is real. They don't care about the customer service anymore.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

The worst ever

The start of our holiday we decided to go to this restaurant as our meeting point because who doesn’t like Burger King?
Being a Monday midday it would be quiet. There was a young man and 2 women one with red hair and the other a manager. The young man ignored twice to give change after paying cash and he also got an order wrong. Asking for the red haired girl to come and give change her attitude was rude and explained the young man was in training, asked why he was left on his own and she had no answer, took the receipt and her comment was, you are upset because you have not been given 5p is it really worth it?! What made this worse was that her and the manager was loudly saying how the customer was rude and full of attitude and how they couldn’t believe he wanted his 5p and everyone in the restaurant could hear. I didn’t appreciate the slagging off so I told her that we could all hear them and to stop it, she said to me “I will say what I want and if you don’t like it I’ll just bar you”
Then when it was discovered he did the order wrong she argued with the customer that simply the customer ordered wrong not the order wrong. Rightly the customer argued that he ordered a strawberry milkshake and not a strawberry cheesecake that was in the bag and on the receipt and she became extremely stroppy and kept arguing that they wasn’t wrong.
We waited 10 minutes after this and seen our order number had disappeared off the screen, called the manager over and asked what happened and she had no answer so she was told to just refund us and that the whole experience was absolutely shocking and a disgrace.
Thankfully we were very nicely treated and served by the McDonald’s over the road. We have since avoided all Burger King restaurants as clearly they are willing to employ the type of people we encountered at the Brampton hut site and simply not willing to give them money
I would recommend that you avoid this particular location unless you are happy to be treated with utter disrespect and spoken to with such derogatory

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Burger was lukewarm, bacon was cold

Burger was lukewarm, bacon was cold. Chips were lukewarm. Took the burger back and said the bacon is cold, was told ‘the bacon will always be cold it comes out of a pot’.
The empty Burger King car park and the full McDonalds car park opposite should have told me something!!

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

I hate burger king

We ordered food we got at least half the food .we went down the place and they didn’t give money or food any told us to leave (we brang the recite).stuck up terrible staff with terrible customer service.its terrible.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Paying customers should not be treated this way!

The fairly new Burger King on the road out on the outskirts of Stanstead Airport.
3 of us only spent 27 minutes:
choosing a meal on the automatic screen,
dining for a 2 course meal for 3 people - sat inside
Spent £45
a week later WE WERE SHOCKED AND SICKENED TO RECEIVE A £100 CAR PARK FINE !!!
Phoned that Burger King outlet and tried to appeal the fine through the car park company with no help at all.
This is disgusting treatment - we did not even see signs of car park minimum stays, so they cant be very visible. We go to Cafe Nero next door, sit in and have lunch, but have never received a car park fine there !?
How long does Burger King even allow for people to comfortably, walk from the car, order on screen, wait for food to be served, then sit down and eat if 27 Mins was fined ?! How disgusting is this - What an EXPENSIVE BURGER TRIP FOR MY FAMILY OF 3 AND LITERALLY LEAVES A BAD TASTE UNFORTUNATELY - Paying customers should not be treated this way!

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Cold food and service wouldn’t go back

I purchased a cheeseburger at Newcastle airport and it was cold, think it was past the time and the staff service was slow. Also heard the manager complaining about a call to a customer, overpriced, cold, poor service and unclean the lad at the bad kept taking his cap off and replacing it rubbing his hair and not washing his hands unfortunately I saw that after I bit into the cold burger couldn’t return as they were no where to be seen.

July 13, 2026
Unprompted review
Rated 3 out of 5 stars

Newly opened Burger King at tollgate…

Newly opened Burger King at tollgate Colchester, went day after it opened, stated on the door and website that opens 8am, was told they had run out of food and would open at 10am, fair enough, just opened so probably busy on first day, went 1 week later at 9am, still states open at 8am, and closed, if this is anything to judge it by, then I’m thinking this place is not going to go down very well.why state your open when you’re not.

July 11, 2026
Unprompted review

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