We've used Burke & Willis previously, moving my office from London to Hampshire: brilliant people, on time, friendly and efficient. So most recently we wanted to move some VERY heavy antique bookcase... See more
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Review summary
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Reviews shaping this summary
We recently used Burke and Wills Removals for our house move and can't speak highly enough of Brandon and his team. Moving day is notoriously stressful, but they approached everything with a fantastic... See more
Company replied
We used Burke and Wills to move us from East London to Manchester, this time with an added 2 year old, which went absolutely superbly. From the booking and arranging of the move, to the punctuality... See more
Burke and Wills did my move today from London to Hertfordshire. They were fantastic! Three guys came to do the moving, all extremely friendly and professional and couldn’t be more helpful. Everything... See more
Company details
Written by the company
Burke & Wills is a family-oriented removals and storage company based in South London, with excellent access to all boroughs across the city. Established in 1995, they have steadily expanded by delivering consistently high-quality service at competitive rates.
Contact info
42 Portslade Rd Battersea London, SW8 3DH, SW8 3DH, London, United Kingdom
- 020 8947 9001
- info@burkeandwills.co.uk
- www.burkeandwills.co.uk
4.3
Excellent
49 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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We had a brilliant experience with…
We had a brilliant experience with Burke & Wills. Our flat was mostly packed and loaded the day before our move with the last few bits on the morning. They arranged parking suspension and unloaded everything quickly. Having them break down and make up our furniture in the new place was really helpful. Not a single thing was broken when we were unpacking. The team were friendly and polite throughout.
January 31, 2022
Unprompted review
Reply from Burke & Wills Removals
Thank you for your wonderful review Mark! We’re delighted to hear that your move went so smoothly and that our team could make the process easier for you. It’s great to know that the packing, loading, and furniture assembly services were helpful, and that everything arrived in perfect condition.
We pride ourselves on providing a friendly and efficient service, so your feedback means a lot to us. If you ever need our assistance again in the future, please don’t hesitate to reach out. Enjoy your new home!
Very understanding company
We wanted to use this company but because of circumstances beyond our control, and through no fault of the company, we had to go elsewhere. We found the company to be very accommodating and understanding about our needs.
January 11, 2022
Unprompted review
Reply from Burke & Wills Removals
Thank you for your kind words and for considering us for your move. We understand that circumstances can change, and we appreciate your acknowledgment of our efforts to accommodate your needs. If you ever find yourself in need of moving services in the future, we’d be more than happy to assist. Wishing you all the best with your move and beyond!
Good experience with the yellow van people
I had a good experience with this removal company. Competitively priced, a team of four packed up our house over a two-day period and seamlessly delivered it to our next property and plumbed in the washing machine, put together the beds, placed everything where I wanted it etc etc all in double quick time. They then collected the empty boxes the following week. Three minor breakages were dealt with without fuss. I would use them again.
September 4, 2021
Unprompted review
Reply from Burke & Wills Removals
Hi Gillian, thank you for taking the time to share your positive experience! We’re thrilled to hear that our team managed your move efficiently and that we could assist with everything from packing to setting up your new home. It’s great to know that the minor issues were handled smoothly and that you were satisfied with our service.
We appreciate your feedback and look forward to the opportunity to assist you again in the future. If you need anything else or have any more questions, don’t hesitate to reach out. Thanks again for choosing us!
I highly recommend Burke and Wills
I highly recommend Burke and Wills. Greg in the office are friendly and super efficient. James and the crew who did the move were amazing. They were friendly, polite, careful with our house and furniture and always happy to help. They made the house move as easy as possible. I would recommend them to friends and family!
June 8, 2021
Unprompted review
Reply from Burke & Wills Removals
Thank you so much for your glowing recommendation Paul! We’re thrilled to hear that Greg and our team, especially James and the crew, made your move as smooth and stress-free as possible. It’s wonderful to know that their friendly, careful approach and helpful attitude stood out to you.
Your recommendation to friends and family means a lot to us, and we truly appreciate your kind words. If you ever need our services again or have any questions, please don’t hesitate to reach out. Thanks again for choosing Burke & Wills!
Great service, would happily use again
Brilliant service when we moved last year. The whole team were friendly and efficient and made the moving process so much less stressful. The guys came in and packed up everything with more care than we would have ourselves, and even eg left out some cutlery and crockery for us to use immediately on the move, instead of packing it all away, so we could at least have refreshments the moment we moved.
They were just as good when they came to collect the boxes after we'd moved.
I'd be more than happy to use them again and have recommended them to friends, too.
May 10, 2021
Unprompted review
Reply from Burke & Wills Removals
Hi Denise, thank you for your wonderful feedback! We’re delighted to hear that our team made your move as smooth and stress-free as possible. It’s great to know that their careful packing and thoughtful touches, like leaving out essentials, were appreciated.
We’re also pleased to hear that the collection of boxes went just as well. Your willingness to recommend us to friends means a lot, and we’re grateful for your support. Should you need our services again in the future, we’ll be here to help. Thanks again for choosing us!
DO NOT BOOK - BAD CUSTOMER SERVICE.
Terrible Experience. I can't stipulate enough how much stress (and money) these guys have caused over the past few weeks. I found their customer service to be cold and lacking empathy, so had a really negative experience with this company, and want others to avoid a similar experience.
Due to no fault of our own, we had to look at postponing our move, and instead of being accommodating, they also seemed quite happy to charge us £600 for the trouble. They justified this on the basis that they hadn't rebooked the dates (despite it being the busiest time for movers ever - March 2021, and the date of the move hadn't even passed yet).
If this review hasn't put you off yet, and you are still going to book with them, then please ensure you have fully exchanged first, or you check their postponement policies as they are really strict (and expensive). Whereas other companies don't charge unless the postponement charges are within 7 days, this company will charge up to 14 days notice, and don't seem to care whether you cancel or book in with them again.
I can't comment on their ability to move your goods; in the end we ended up cancelling because they refused outright to waiver the 30% (£600) postponement charge. They were so unreasonable and unwilling to help us that we decided to go elsewhere.
March 25, 2021
Unprompted review
Reply from Burke & Wills Removals
I’m truly sorry to hear about your negative experience and the stress it caused. It’s clear that we did not meet your expectations, particularly in handling the postponement of your move.
We strive to be accommodating and supportive, and it’s disappointing to learn that you felt our customer service was lacking in empathy and flexibility. Your feedback about our postponement policies is valuable, and I will ensure it’s reviewed internally to see how we might improve.
Please accept my sincere apologies for any inconvenience you faced. If you have any additional feedback or if there’s anything further we can do to address your concerns, please let us know. Thank you for bringing this to our attention.
Outstanding service
Outstanding service recently from Greg and his team. Fast, efficient, careful, clean, polite and helpful. Moving is normally pretty stressful, these guys made it a walk in the park.
August 27, 2020
Unprompted review
Reply from Burke & Wills Removals
Thank you so much for your kind words Scott! We’re thrilled to hear that Greg and his team provided you with such a positive moving experience. It’s great to know that their speed, efficiency, and care made your move feel like a breeze.
We truly appreciate your feedback and are grateful for your recognition of our team’s efforts. If you ever need our services again or have any questions, don’t hesitate to reach out. Thanks again for choosing us!
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