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Burley Browne Chartered Surveyors and Commercial Property Agents
Lichfield Road 38, B74 2LZ, Sutton Coldfield, United Kingdom
2.8
4 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Appalling service. Waited 3 full weeks for an answer to a simple commercial question to be effectively brushed off with an email rather than a phone call.
Certainly not the company it used to be.
Blackthorn Holdings Ltd
Burly Brown Estate Agents were initially unresponsive, causing frustration. However, their service improved later, showing efforts to address concerns effectively.
Absolute shocking service. Called up at start of the week (Monday) to enquire about a commercial property, the lady took my details and said she would send particulars. I had heard nothing by Wednesday afternoon so I called them no apology nothing. I’ve sent two messages to Richard on his mobile requesting a viewing nothing.
Today I get an email 5 days later just showing me properties.
Personally if that was my property that was sitting empty and I knew someone was interested in viewing it and the people I put in charge of getting me a tenant wasn’t even responding to them I’d want my fees back.
Useless wouldn’t touch them with anything of mine.
Absolutely appalling, expect an absolute poor service from this estate agent company. When I went to view the property the estate agent was rude and whenever I asked him any questions his answer was 'I don't know'. The estate agent was poor in his communication with me in regards to my application for a property, he was hard to get a hold of and never returned my calls. This estate agent company lacks good customer service and was not helpful at all, be careful
Reply from Burley Browne Chartered Surveyors
Thank you for your review. I’m sorry to hear that your experience of Burley Browne was not a positive one. I take the service that we provide our clients and property applicants extremely seriously and I would certainly welcome an opportunity to have a chat with you, so that as a team we can learn from your experiences. Please could you contact me via the office on 0121 321 3441 or email enquiries@burelybrowne.co.uk and I would be more than happy to discuss further.
Regards David Hemming - Director / Co-owner
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