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Rated 1 out of 5 stars

0 stars for the following: - Purchased a Burner number at 10:30 AM today. - Bank reflects money was taken out by Burner. - Attempted to install Burner app and configure settings but accoun... See more

Rated 5 out of 5 stars

I don't know why people are giving this burner app negative reviews. The platform is user-friendly, service is good. That's why I gave it a 5 star feedback. All VOIP services have interruptions and... See more

Rated 1 out of 5 stars

Purchased a one year subscription to burner. I have no number and no way to contact customer support

Rated 1 out of 5 stars

On their website, the "support" link on their homepage links to a "page not found" message. There is no "contact us" or any other way to get help. I signed up for an account and gave my payment info,... See more

Company details

  1. Software Company
  2. also in
  3. Internet Service Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

Information provided by various external sources

Burner is a mobile application for iOS and Android made by Ad Hoc Labs, Inc.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

22 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.6

All reviews

(22)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Hi I downloaded the app with a trial…

Hi I downloaded the app with a trial and now am entirely unable to cancel my subscription. I have didn’t the last hour trying to figure it out because deleting the line is a built-in distraction made to trick you into believing you’ve deleted the app. If you really search, you get an email address you need to contact to cancel, but after THREE misdirecting emails about how NOT to cancel, they tell me I need to cancel manually. They then point me to directions that they obviously know don’t work: just click “cancel subscription”!!! There’s no such option. I genuinely wonder how much money they’re making on people who just give up. Do not install this app

March 16, 2021
Unprompted review
Rated 1 out of 5 stars

Burner App Review

Burner App Review: Have been using this app for almost 2 yrs, but use has been minimal. Up until a year ago, I didn't experience any issues. Recently, the service has been MALFUNCTIONING on a regular basis; callers can't leave a voicemail message, and I can't answer a burner call. Contacting customer service is a joke, they give you the same canned response each time. Even if you experience persistent issues, don't expect them to call you to actually resolve the problems. If you were to be a daily active user with this app, you're in for a 12-hour headache every day.
Avoid this app at all costs, I'll be dropping the service asap, and would rather pay more for something that actually works. They also billed me in advance of my renewal date - completely unethical. They obviously make operating changes, but don't inform their customers of those changes. As far as I'm concerned they engage in theft and false advirtising. DON'T WASTE YOUR TIME OR MONEY on something that doesn't work!

September 3, 2020
Unprompted review

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