Burrows Motor Company Reviews 

232
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Bought a new Rav4 from Toyota Worksop and can not praise the sales team enough. Adrian was incredibly helpful throughout the whole purchasing process and Abbi was friendly and welcoming, making sure e... See more

Company replied

Rated 5 out of 5 stars

Recently bought a used Toyota Prius from the Sheffield Branch (having travelled up from Leicester). Unable to take the car straight away we waited for confirmation of delivery. Unfortunately, this a... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a stunning one year old CHR from Burrows Rotherham. Have to say from start to finish every member of staff we came in contact with were friendly, polite and above all professi... See more

Company replied

Rated 5 out of 5 stars

Picked my lovely new Stonic GT line S up yesterday and I absolutely love it. From the first phone call, onto a video call, a car walkround video and through to the collection day, it only took 2 we... See more

Company replied

Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Inspection Station
  4. Car Service
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

Burrows Motor Company is a family owned and run business operating across multiple locations including Rotherham, Barnsley, Doncaster, Sheffield, Worksop and York. With a friendly and customer focussed team we are here to help with all your motoring needs. From taking delivery of a new, pre-loved, motability or business vehicle to keeping you on the road with service, MOT, mechanical and cosmetic repairs we are your comprehensive vehicle support system. As members of the South Yorkshire Motor Trade Partnership, operated by South Yorkshire Trading Standards, we are an approved dealer and operate to their code of conduct, giving our customers extra confidence in every transaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

232 reviews

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4.5

All reviews

(232)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great experience dealing with Jack and…

Great experience dealing with Jack and Isabelle very very helpful all staff make you really welcome.

August 13, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi David - thank you for taking the time to leave us a review, we appreciate your 5* feedback. We will pass your comments onto the team at Rotherham.

Rated 5 out of 5 stars

Isabelle

Isabelle was friendly and efficient and made buying a used car feel very special. She explained the switches and functions I hadn’t used in the car and was very patient. Thank you

August 16, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Nicky - we appreciate you taking the time to leave us a 5* review. Your comments will be passed back to Isabelle and the rest of the team at Rotherham. Thank you for choosing Burrows!

Rated 5 out of 5 stars

A brilliant service from start to…

A brilliant service from start to finish. Bought a car from Burrows at hillsborough Sheffield and can’t praise them enough.
Thank you to all the staff we dealt with especially Owen & Mandy.
Will definitely be using them again.

August 30, 2024
Unprompted review
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Reply from Burrows Motor Company

Hello - we appreciate you taking the time to leave us a 5* review. Your comments will be passed back to Owen, Mandy and the rest of the team at Sheffield. We look forward to seeing you again in the future. Thank you for choosing Burrows Toyota!

Rated 4 out of 5 stars

Fault at handover, otherwise would have been 5 sar service

The sales process was pleasant, smooth and efficient, with no old school pressure. We came away feeling positive,and received a fair exchange deal for both sides.
Although the collection date was speedy, just 5 days later, the only reason I have not given 5 stars is that in demonstrating the new car's features before leaving the showroom, and having completed the transaction, it transpired the 'Heads up display' was not working and required a replacement part. The completion of the work and eventual collection was a further 12 days.
Obviously the car was not checked thoroughly before leaving the factory, or if damaged in transit, in its showroom inspection, which is disappointing for a new car.
At the time, as a new car paid for and exchange completed , high priority was to be expected for the work to be done, scheduled initially as a 1 day job ammended to 2 days. However the wait after the part delivery and handover was somewhat frustrating. It was scheduled initially as a 1 day job ammended to 2 days. Perhaps in hindsight the delay was not too bad.
Notwithstanding the disappointment of a new car requiring work indentified at handover, this was our 6th purchase from Mazda York and have always had excellent service and had no issues otherwise and would not hesitate in returning should we make our next car again be a Mazda

July 31, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Robin, thank you for leaving such a great review. Our team is dedicated to providing the best possible service, so we really appreciate your feedback. We'll share your comments with the team in York, and we hope to welcome you back in the future.

Rated 4 out of 5 stars

Used Toyota

Bought my used Toyota from here very good service Luke dealt with us he was friendly and informative answered all my questions fully and professionally would recommend

August 29, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Martin - thank you for taking the time to leave us a great review, it's all part of the service here at Burrows. We will pass your great feedback onto Luke and the rest of the team.

Rated 5 out of 5 stars

Emmanuel and the team at Burrows…

Emmanuel and the team at Burrows Sheffield are a credit to the company .They took all the stress out of buying my new car and i hope to continue using them.

August 9, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi John. Thank you for taking the time to leave us a great 5-star review. We will pass your kind words onto Emmanuel and all the team at Sheffield. We look forward to welcoming you into our showroom again in the future.

Rated 5 out of 5 stars

Once again a great experience buying…

Once again a great experience buying another car from Burrows. The people are great to do business with and are very helpful
Really pleasant people and Chloe thought they were just wonderful
Thanks to you all

July 26, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Lynn. Thank you for taking the time to leave us a great 5 star review - it's all part of the service here at Burrows! We will pass your kind comments onto Chloe and all the team at Kia Barnsley.

Rated 5 out of 5 stars

Pleasant experience

Buying a car from Burrows Mint Cars was really pleasant. We dealt with Ross and he was refreshingly the complete opposite to what the typical pushy car salesman who tried to get a sale out of us had been with other dealers. Best of all, they offer really competitive interest rate on car finance deals. Very satisfied with the experience.

August 8, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi. T.J. Thank you for taking the time to leave us a great 5 star review. We will pass your kind comments onto Ross and all the team at Mint Cars.

Rated 5 out of 5 stars

My new car

I came in for an MOT and walked away with a new car. This was all down to the charm and knowledge of a young man called Joe. He was professional ,knew his stuff and not pushy in his dealings with us. He's a credit to the Burrows company.

August 3, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Dene. Thank you for taking the time to leave us a fantastic 5 star review. We will pass your kind comments onto Joe and all the team at Rotherham.

Rated 5 out of 5 stars

Bought a Niro

Bought a Niro, part exing my sportage. Great service from start to finish. Would recommend the Kia outlet!

August 9, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi agrosafe - we appreciate you taking the time to leave us a five star review. We wish you many happy miles of driving in your Kia Niro. Thank you for choosing Burrows Kia!

Rated 5 out of 5 stars

Great service

Fantastic service from start to finish. Never had an easier experience buying a car.

August 12, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Samuel - thank you for taking the time to leave us a five star review, it's all part of the service here at Burrows.

Rated 5 out of 5 stars

Had last minute fault on my car

Had last minute fault on my car, diagnosed and rebooked for repair within minutes.

Have had multiple Toyotas over the years, always looked after at Burrows Worksop.

They even help with my entire family for MOT’s

No job too small for this dealer!

August 22, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi P Jonas - thank you for taking the time to leave us a five star review. Your great feedback will be passed back to the team at Worksop.

Rated 5 out of 5 stars

Toyota RAV4

I purchased my Toyota from the Sheffield branch. The team there were friendly and welcoming. Particular thanks goes to Emmanuel, who took the time to understand my needs and was able to guide me through to purchasing the car.

August 6, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi William - we appreciate you taking the time to leave us a five star review, it's all part of the service here at Burrows. Your comments will be passed back to Emmanuel and the rest of the team. We wish you many happy miles of driving in your Toyota RAV4!

Rated 5 out of 5 stars

Amazing from start to finish

We have just picked up our used Toyota Yaris today from the Sheffield branch and I would like to say what an amazing service they provided us.
Firstly the showroom is immaculate inside and out we were offered tea or coffee on arrival while our car and all the paperwork was completed.
Everything from start to finish was amazing and what was nice was every member of staff we came across on the day said good morning and as we where with my daughter today age 7 she was given a Toyota teddy bear that has made her day (it’s the little things that make a massive difference)

I would like to thank all the members staff involved from the young man that sold us the car and the lady that completed our paperwork with us to the manager that personally came over to thank us for our business,
I can 100% say when we are ready to buy another car we will definitely be buying it from the guys at burrows Sheffield.

August 21, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi David C - thank you for taking the time to leave us a five star review. Your great feedback will be passed back to the team at Sheffield. We wish you many happy miles of driving in your Toyota Yaris and we look forward to seeing you again some time in the future.

Rated 5 out of 5 stars

Fantastic service

Evelina was great - so helpful. Daniel explained how everything works, and made it easy to understand.
All the staff at Burrows have been brilliant. Such lovely people. Thanks for everything. I’m loving the car.

August 20, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Anne - thank you for taking the time to leave us a five star review, it's all part of the service here at Burrows. We will pass your feedback onto Evelina, Daniel and the rest of the team at Rotherham. We're glad to hear you are enjoying your car.

Rated 5 out of 5 stars

My first purchase of a Toyota

Had already viewed the car I was interested in online. Contacted them and spoke to the lovely Tim and arranged to go to store. Got personal attention from Tim and a test drive where he was very patient with me. Did us a good deal and also delivered it personally to my home 5* service

August 1, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Jayne - thank you for taking the time to leave us a five star review. Your comments will be passed back to Tim and the rest of the team at Sheffield. We wish you many happy miles of driving in your car and hopefully we will be seeing you again in the future.

Rated 5 out of 5 stars

Excellent customer service

Great range of cars and excellent customer service received by John

August 9, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Jit - thank you for taking the time to leave us a five star review.

Rated 5 out of 5 stars

Brilliant customer service.

Recently bought a used Toyota Prius from the Sheffield Branch (having travelled up from Leicester). Unable to take the car straight away we waited for confirmation of delivery. Unfortunately, this arrangement fell through and as we were going away on holiday the lovely Tim decided to personally drive the car down to us! Many thanks for a great service.

July 29, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Mrs Wright - thank you for sharing your five star experience with us, we appreciate the great feedback. Your comments will be passed back to Tim and the rest of the team. We wish you many happy miles of driving in your Toyota Prius!

Rated 5 out of 5 stars

Helpful and knowledgeable - a great experience

The staff in both servicing and sales are helpful, friendly and, most importantly, knowledgeable about their vehicles. The sales team is able to answer any questions and do their best to help with any difficulties that occur during the purchase of a vehicle.
I have been driving Toyota since 1980 and have been delighted with the level of customer service throughout that time. The Doncaster team is a great example.

July 31, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Susan - we appreciate you taking the time to leave us a five star review, it's all part of the service here at Burrows. Your comments will be passed back to the team at Doncaster. Thank you for choosing Burrows Toyota!

Rated 5 out of 5 stars

Tailored service

Very friendly staff who took care in evaluating my requirements and discussing options. Very happy with my used car choice. The process of purchasing a car was made very easy.

August 2, 2024
Unprompted review
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Reply from Burrows Motor Company

Hi Janet - thank you for taking the time to leave us a five star review, it's all part of the service here at Burrows. We wish you many happy miles of driving in your car.

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