BusBank Reviews 

Jean, our shuttle driver, arrived earlier than expected and was super friendly and accommodating. Our staff was really pleased with his customer service and attention to detail. Our pickup time was 9:30pm, but our outing ran late and we showed up at 10pm. Jean still came back for us when we contacted him and we are truly grateful. We would 100% book again!

Working with Josh K at BusBank was a fantastic experience from start to finish. He took the time to walk us through the process, answered every question with care, and was incredibly responsive and flexible as our needs evolved. His support gave us peace of mind and helped ensure that the shuttle logistics were one part of the event we didn’t have to worry about.

Although I had limited interaction with the onsite coordinator and drivers, they were professional, efficient, and easy to work with — everything ran smoothly on the ground.

We’re so grateful for the partnership and look forward to working with Josh and the BusBank team again in the future!

On behalf of the Puerto Rico FBLA delegation, I would like to extend our sincere gratitude for the excellent transportation services provided to our students during the National Leadership Conference 2025.

Your team’s punctuality, professionalism, and commitment greatly contributed to the success and smooth coordination of our activities throughout the event. We truly appreciate your support in making this experience memorable and seamless for our students.

Thank you once again for your outstanding service. We look forward to the opportunity to collaborate with you in future events.

Kayla was so supportive in arranging all the logistics for our trip across the city, supporting our professional event needs. The ride went off without a hitch, both drivers were great and everything from timing to communication was excellent. Thank you BusBank!

Very easy to use bus service. Kimberly was incredibly responsive to our questions and locking in the details. Driver Sarah was excellent, prompt and communicative throughout the day. Would definitely hire again.

My organization has run two citywide bus tours in Chicago—one each year—and both experiences were seamless thanks to the BusBank team’s preparation and the professionalism of the drivers. I couldn’t recommend them more highly, and we fully intend to use them again!

It was easy to book and our driver, Henry, was the best!

Driver John was the absolute best! We had the van scheduled to pick us up at Nashville airport and take to dialysis/transplant camp about 1 hour away. John was so personable and the kids absolutely loved him. They asked all week if John would be our driver from camp back to Nashville airport but a different driver was listed for 6/13/25. The kids were ecstatic when John drove up. He said he saw the alert at 4am and excepted the assignment. John is very personable, great driver, connects well with kids and adults and deserves a raise enduring highways during rush hour and being an amazing human. Would love to request him every June when we go to camp.

Busbank was fantastic from start to finish! We booked months in advance to make sure we had a bus for our students from Ottawa to Montreal. They checked in closer to the date, were easily reached when we had to change the timing slightly, and the ride was very smooth. Both bus drivers were excellent drivers and we felt safe with our students on the bus. I will definitely use them again in the future!

Everything went smoothly! Thank you!

It was great communication from start to finish, drivers were on time, polite, reservation was easy to make, and price was very reasonable

Our coordinator at BusBank made everything very easy for our team during a 2-day bus tour of mid-town Manhattan. The buses were on time and professional. We will definitely use BusBank for future bus needs.

Booking our travel arrangements with BusBank was so easy. I needed a last minute 14-seater Spinter in less than a week. BusBank was able to find me not one, but two. I compared prices before booking, BusBank was not only cheaper, but the only transportation service who can accommodate a Sprinter Van in short notice, especially with all the end of school year activities simultaneously happening. Our driver, Nancy, was so professional and provided a smooth, safe ride both times. She was on time and so welcoming.

Making arrangements was easy-peasy, our account executive, Kayla Dorrans, was quick and responsive, the cost was reasonable, the mini-bus we reserved was comfortable and clean, our driver, David Hanson, was great (on time, helpful and a safe driver), our trip went very smoothly... Overall, our experience couldn't have been better. It was so efficient and easy! We will use again if there is a need. Thank you, BusBank!

Our driver Annette Jolly was an absolute professional. She brought our guests from the PBS National Convention in Atlanta to a meet and greet for our TV series being currently shown coast to coast . Between Ms. Jolly and the spotless gleaming vehicle used to transport PBS programmers from their hotel to the Little Five Points location, I could not have been more pleased. Aces high, and thank you.

Shadi was our driver and was prompt, communicative, and expertly navigated us around Chicago during a very busy weekend!

Our driver Joel was really awesome at driving his bus!! He maneuvered that bus around some pretty tight turns and never messed up or had to back up once, he was also ALWAYS on time with a smile and friendly greeting! He was so much fun, professional, courteous and kind. He made our few trips around DFW very comfortable. Joel, you have the best personality, and professional attitude, you were just what we needed! Thank you, sir!
Joshua Kittel did an amazing job organizing everything for us and was very professional, especially answering all of my random questions, and having to email me a few more times when I was not responsive as I had to wait for decisions being made, for his patience, and kindness I am very grateful - We will use Busbank for our needs for now on! It's a company you can trust 100%

I love working with Busbank!!! I have worked with Kayla for three years and she has been so helpful in our school busing needs. She is a great contact to have and we will continue our partnership with Busbank for sure.

Rob, our bus driver was very friendly, helpful, courteous and most importantly a very good driver. The bus was clean and comfortable. And the company was dependable, efficient and quick with their responses. It was a pleasure working with Kimberly. She was so good in anticipating our needs and addressing them.

We hired two buses, a big one and a little one, and our drivers were prompt to arrive, and courteous at all times. This is just another great experience I have had with BusBank over a number of years.