Business Search Online Reviews 

Worst company ever , non stop phone calls to get you on , and when you give in they put you on a contract when they promise not to , horrible company

I would actually give this zero stars if possible. They over-promised and under delivered. This rating system is actually hurting my business! I have 5 star reviews from EVERY client I’ve had, but they give me fewer stars because they want more frequent reviews and volume. That’s not how my new business operates! I tried to cancel, but they will not let me out of my contract, even though they said I could opt out when I signed up. Extremely disappointed.

Very disappointed. Not even close to what they promise on the phone. I paid money and I didn't receive any calls at all from their advert. They promised that they will make me very busy in my business, and I ended up with nothing. My own adverts work much better.

Where do I start........
Oh yes, the accounts manager. As per the other reviewers before me, he must go down as one of the rudest, unprofessional service providers I have had the misfortune to have to engage with and lives up to his an enviable reputation! Nothing to be proud of Pete, it reflects badly on the company you work for!
At the beginning of February, I was 'cold called' by a fast talking Mancunian who told me lots of things that he and the company could do for my business and would get my business seen and well established onto Google so when people searched for my product, I would be high in the returns, thus I would be getting calls to enquire about my services. I had recently had work done on my site and against my better judgement, I was signed up to a 30 day rolling trial for the cost of £180 with no tie-ins. This, I was assured, would allow them to see the traffic going to my site and tweek the advert to get the best possible returns. As I say, I don't usually pay out this sort of money and do get good returns when using places like Gumtree. I have also tried Facebook adverts and Goggle AdWords in the past, with the occasional return so it has been worth doing it.
Not knowing much about this world, I thought that it made sense and signed up, as surely for the money spent, I will be getting something in return!
Oh how wrong I was. Not one call or enquiry all month. Plenty from the Gumtree ad that I placed at the same time, for £7:99!!
Now, just after the beginning of March, I get an email from this company giving me a review of my advert, plus the fact that I will automatically be charged for another 30 days as I am on a 30 day rolling contract and have to give 30 days written notice (as per their contract) which I hadn't noticed when signing up and was never verbally told.
Yes, I should have read the 'small print' and it's my fault etc etc etc but it isn't clear and so I called to speak about the whole thing.
I spoke to a very pleasant lady who when I told her that the returns on my out lay were not worth the cost and that I am getting better elsewhere, she said she understood and would get the accounts manager to call me back.
In between time, I sent an email cancelling my subscription, giving 30 days notice!
Sure enough, the accounts manager called me back.....straight in at the deep end, telling me it's my own fault. That I was aware, as I signed twice and it clearly states it on the contract. When I pointed out that there aren't many people who would read the 'small print' he was not happy that I used the phrase, informing me that they don't use 'small print' on their contracts...... Well, Mr accounts manager, as I tried to say to you, it's a idiom, not necessarily a fact of actually being 'small print'!!
I can't remember the last time that I had someone talk over me so much and try to prevent me making my point. Even to the point that when I highlighted that I was the customer and that he should stop being so rude, his reply was 'This isn't Tesco!'.
I am sure who ever does the replying to TrustPilot's reviews will put on the standard reply as has been used multiple times before, intimating that the customer was wrong and even stupid for not understanding the product being sold to them and that they should know better etc etc etc.
However, I really, really dislike being taken for mug and more still with the added bonus of having some individual being rude to me for the sake of it. Hence why the review, to hopefully stop others making my mistake.
The worst £360 spent ever, especially when all the bills are going up so much.
Save yourself the pain of wasting your money and find a better way of spending your hard earned cash.......
If you still want to work with them, understand that they won't get your website ranking increased, they will write you a click to view advert (which you can also do for a lot less) and they will see what word or phrase people will search for regarding your area of business....not your site......
Remember to ask the sales person if the company is a Google Partner........and record the interaction.
Oh, and read the small print! :-)

Complete rip off. After a very long (over an hour) phone call with a number of people, I understood that I was being sold a month by month Google ranking campaign. In fact it's 'cost-per-click', which I would never have bought. I was offered an end of month review of performance and stats which, I was assured, would convince me to sign up again. Guess what? The end of month review with stats never materialised and my website at no point was any more visible. I contacted Business Search Online and explained the issues and suggested they reviewed the original sales pitch and what I'd agreed to before getting back to me with a response. When 'Peter Smith' ("accounts manager") called me back he was immediately rather aggressive and rude. He would speak for 5 minutes at a time without actually answering any of my concerns. He would not have it that it was not sold as 'cost-per-click'. Even if I had knowingly bought 'cost-per-click' service, they clearly know they are mis-selling a very, very poor service, otherwise they'd have called me back to try and sign me up for a further month. If you are contacted by these people, ask them if it's a 'cost per click campaign' I bet they won't answer you with a clear 'yes'. Please don't waste your money, I know we're all trying to promote our businesses, but this is a complete waste of time and money.

Give it a go despite the reviews I’ve run AdWords for eight months it’s a nightmare to watch all the time, they have run a great AdWords campaign for me so well done:

Very disappointed in this company, got a very pleasant phone call selling me SEO and getting me a guaranteed rank in the online search engine on Google. After speaking with Google on the phone after a month of using this they told me I have never had an ad running on my site. I rang back up to confront this situation being told that Peter the ‘accounts manager’ will be in touch very shortly to help me with any issues I had, any queries to do with cancelling he knew nothing about putting me onto someone else who couldn’t be reached. They threatened to send debt collectors after more money for the following month without being able to prove what they had done to date! This company should NEVER BE USED! Use Google direct or some one local with good reputation.

SCAM!!!

I’m a mobile mechanic I’ve been with them since October can’t fault them, I would recommend them good job lads

SHOCKING!!!! not sure who is running this company but its a massive scam!!! When you call to see why they are taking payments and are spoken to by the "accounts manager" like he has stood in better it is completely unacceptable Peter Smith couldn't even answer a simple question regarding my account a girl answered initially who had no clue what she was saying then passed me onto said manager who was the rudest most unprofessional "manager" i have ever had the misfortune to speak to!! claiming for £180 per month our company was top 4 google search and they run adverts for google!!! if they do they need shutting down and Peter Smith is the first one that needs sacking!!! he said you don't search your company name to be found???? so what do people search for then??? massive con run by people who aren't doing as they say avoid at all costs or better still go outside and throw your money into the wind as it would be better used than putting it here

Upon leaving this review (months ago) and my HUSBAND) being told by funnily enough the same person I spoke to, to make me remove my review before they cancelled their “services” (please don’t refute that because the call was recorded) it is only now you reply with “I don’t have business with you” but the company you were taking money from is mine, the bank paying you is also mine so you were in fact providing me with a “service” when I called the lady couldn’t even tell me what it was you actually do there, I was then passed over to the manager who was in fact the rudest person I’ve ever spoke to, I never asked for any details that would have impacted data protection I asked you what you did there, what services you provide, long before I asked why you were taking money from our account, however now you can explain but then you couldn’t. So my view on you remains the same, bad customer services, and it seems the many other people who review feel the same way as me. The service you said you provided us with was no benefit whatsoever and the charge for the pleasure is a sin. Anyway it’s done now, I’m glad we put a pin in this and have no dealings with your company anymore

Biggest Scam going, I have wasted good money on this company who tell you that you will be getting lots of people looking at your add, 30 day trial and I'm roughly half way through with not one phone call or email from the add, I can't even see the add when I look myself. I should have gone with my instinct not to trust cold calling

Absolute waste of time and money, sales rep Jonathan promised that my company would be top4 of google search & never materialised, I’ve called him back several times and he has been passing me onto accounts. (Which have told me is active & clearly isn’t) 2 different numbers I have tried calling & the lines busy constantly (I dunno weather the have blocked it or not) I took it upon myself to record Jonathan selling the offer to me & I will be contacting trading standards to see what they think of his promises & Mis selling tactics,This is a company that’s should be on rogue traders in my opinion seeing that a lot of us consumers have had the same problem, miss lead miss sold & a complete con. Please anyone thinking of using this company don’t bother. Only nice until they get your 💰

Rip off company. Stay away!

Absolute rip off, offered service which did not happen paid good money for absolutely nothing, promised top of search listing but never materialised. Then had the cheek to say they were offering us years of knowledge and brilliant service - no way. Do not use these people.

Dont waste your money on this company, they tried to tell me they were part of google and they were going to generate me loads of business, however this wasnt the case. I had to do all the work myself and they offered me no insight or what they did. When I called them to discuss their service that I wasnt happy with. They were very bitter, rude and negative on the phone, I was appalled at the way they spoke to me on the phone, very unprofessional. I would not recommend this company to anyone at all after the way I was treated.

Complete and utterly useless, DO NOT WASTE YOUR MONEY

Absolute waste of time and money. They will sell you the world but give you nothing back in return. DO NOT USE, COMPLETLY USELESS. Did not get a single call from any keyword did not appear on google once. DO NOT WASTE YOUR MONEY

Another rip off. They ring you and say they are Google, they are not. I'm not on your system because I didn't believe the person on the phone was from Google as claimed. I have been with Google many years and they have never phoned me. Maybe you should train your call centre staff better and tell them they are NOT Google but a Google partner.

Google Ads sounds like a great idea. Jon was very convincing in the phone call where I agreed to a one month campaign. After that it was hard work. I had to chase for information, the reports I did receive were not easy to understand ( I never did get an end of campaign report) and phone calls I made to the company were not returned. In all the experience has left me suspicious of how this company works, especially as I did not get a single enquiry via my website as a result of the campaign!

Really Happy. Ive been burned before with another company but after talking in depth with gavin at business search i decided to give it another go. Im glad i did because as a courier ive not been busier. I would defo recommend using them.

Good Service. Good communication. Id recommend.