BustedTees Reviews 85

I have never had such horrible customer support.

Late fulfillment and they refused to cancel my order.

I ordered on the 30th and and followed up around December 10th when I hadn't seen a shipping email. I was told that orders can take up to 8 business days. I followed up again when that time has passed and was told that they were slow due to volume of orders.

I then told them to cancel my order because I knew it wouldn't arrive in time. They they sent me a copy and paste message about slow processing times. I asked again to cancel and same thing. And again. Finally the order shipped (about twenty days after I ordered), but too late to arrive in time and now they are telling me that I will have to pay a restocking fee and shipping for a return.

They also had the gall to suggest I print a picture of the shirt to wrap up for Christmas. All I wanted was to cancel the order and they stalled until it shipped and now of course refuse.

Busted Tees has been nothing but frustration and I will never order from them again.

DO NOT ORDER from this horrible company. Haven't processed my order (4 weeks ago) and haven't reimbursed.

More than a month to deliver - really. You take my money, clog my email and retarget my socials like crazy people but can't deliver on what I've paid for.

What ever you do, don't buy a thing from this company. They suck...

Avoid this company as they are a joke !!! There is a reason why they get such bad reviews ! I ordered some T shirts for Christmas presents on the 20th Nov and they are still in the printing phase !!! They told me that it could take over 6 weeks once it’s left the U.S but 10 days on it’s not even been printed yet. Who would order a T Shirt that could take over 3 MONTHS to arrive. It would have been easier and faster to print your own t shirts. Absolute scam.

I wish I have read the reviews before purchasing! I never received it btw.

Terrible customer service.
International delivery support is non existent.
They just keep with your money and do nothing.
If they would spend more in customer support and shipment services than in Instagram marketing, they would be doing better.

This is where I have to agree with the other reviewers, avoid this company like the plague. Ordered in July, nor delivery in September. They use UPS to deliver to Ireland and when I queried the delay in delivery I was told to wait 6 weeks, told that such a potential delay is stated on their website (it is not, unless buried in some page), that the use a cheap delivery option to keep costs down and that I should call my local Post office and or customs. After weeks of a "transferred to your local post office" status from UPS, UPS have confirmed that the delivery was returned to Busted Tees. Despite numerous emails to them since, they will not respond to me. This feels like a scam.

Appaling or rather non-existing customer service. Order a tee 2 months ago (I'm in Ireland) last UPS tracking on my parcel it was held in a depot in the USA (six weeks in the depot today)so has not shipped yet. Not answering my emails, have tried to contact on Twitter and am being ignored. Just looked at their ToS and am pretty much screwed. If this company traded inside the EU they would be closed down for breaking merchant/customer contract law. Do not deal with them. They just take your money.

Do NOT trust this company. If I could give them a zero star rating I would. Lousy customer service, as in no customer service at all. I've enquired 3 times via email/website as to the progress of my (now over a month old) order. Zero response. My conclusion is I've lost hard-earned money to this monkey outfit & out of pocket $90 NZD.

Order took months to arrive, and when it did arrive it was not the colour I ordered and paid for. Took 3 weeks to get any sort of response from them after notifying them of the issue and their solution was to give some credit towards something else on their site or send back the item at a large cost.
Do yourself a favour and avoid

Terrible company. Extremely slow to ship, no reply when contacted. I used my middle name when I ordered and now I’m receiving spam text messages addressing me by that name. Be warned, do not give this company your time, information or money.

Stay away from this shop in Germany and Europe! Saw the advertisement and ordered something for a total of $ 150. The money was gone in no time, today - 3 months later - I'm still waiting for the shirts. The first time I got in touch with customer service, I got a nice answer, please be patient. Another 6 weeks, mind you. But: In the status of UPS, since the 7th or 8th day, it says my package would be "delivery by the local post office". Of course, my order number can no longer be traced in the shop itself. A second contact to customer service was never answered. The shop braces itself not to be responsible for it. Order, pay, get nothing in return? In Germany this is called criminal.

This used to be a great company, the shirts were quality. I don't know what happened but they're no longer good quality shirts. It's the roughest crappiest Gildan brand t-shirts. As someone with sensory issues who can't wear rough materials, I've just dropped over $100 on shirts I can't even wear. BUYER BEWARE, THIS IS GARBAGE.

I ordered two t-shirts on March 29, and paid 58 usd for them! Until today (May 23) nobody knows where they're... Extremely disappointed!!!!

They put a lot of effort into getting you to order - I had two emails and two phone calls getting me to place my order from my cart but can't deliver on time. No option to expedite shipping. Disappointed.

They print on the Gildan Heavy tees which are the cheapest and worst feeling shirt around. The print quality was terrible and you can tell done on very low end machines. They also sew a tacky looking tag at the bottom with their company logo on it, which is not on any of the pictures on their site. So to recap: they use the cheapest shirt, lowest quality printing equipment, brand it with their company name, and charge 25 bucks for it. Stay hot, Busted Tees. Stay hot. My choices are that I throw it away, return it on my dime, minus their shipping cost, and with a $5 restocking fee, or cut it up and use it for garage rags. I would burn it ceremoniously to rid the world of it's horribleness but god only knows what chemicals they used in the printing process. It may never go out. Avoid this place...for me, for yourself, and for humanity.

I only partially completed the order process but changed my mind and cleared it from my history without ever ordering.
There was no transaction and I thought I had deleted what I had entered.
Nope...
Minutes later my phone rang from the companies number.
What are they doing ??
I have an awful feeling they took my info and sold it. How did they get that info when I stopped partway and cleared it?

So very, very unhappy.

Followup:
I just got an email from the company asking me to finish my order. No problem there, that I have seen before.
I did delete and block the phone number.
If they email again ill do the same for that.

The order came in within 2 weeks after I ordered it..They kept me up to date about the shipping...well, actually UPS did ;-) ) And be advised that I live on the other side of the world in Europe. I do not know what happens after I wash it, but now the seize looks OK and so does the print.

Ordered the Commodore 64 shirt - logo was not printed straight, the iron/press mark was evident on the shirt, logo was very high on the shirt (not across chest), and delivery took a month.

Not recommended.

I was considering buying a couple shirts from this company. I was surprised to find I couldn't enter a discount code or get a shipping quote without entering my complete shipping information, email, and phone number. I didn't think too much of it at the time and continued. Within one minute of submitting that information, my phone was ringing with an 877 number. I did not answer. Only seconds later, I received a text message from a different number, greeting me by name and offering a discount on douching products. I have never seen a text spammer use my name before. I am forced to conclude that Busted Tees is selling their customers' personal data.

I didn't realise until it was too late that there was no Terms of Service agreement on our before the page that collects your contact information; you have to find a link to their Privacy Policy on the page footer. It contains disgusting statements like "By using any of our services you are agreeing to these terms," and "We work with a variety of third parties and may share customer data with them."

This company is despicable.