A really adult way of learning compared with Duolingo. Sensible phrases and lots of feedback on pronunciation. Enjoyable. But there seems to be no way to flag up problems. For example when using phone... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wouldn't call Busuu the 'best' language learning app overall but, it is the best for those trying to begin to learn a foreign language. And the price for premium is very reasonable (basic is free).... See more
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I’ve been with Busuu for about 3 weeks and am enjoying the experience so far. The way in which the courses are structured allows me to spend just the amount of time I want to each day. I’m learning... See more
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I find this app easy to use and provides great clarity on words and pronunciation. I find helping others with their learning is incredibly good at keeping me engaged on the platform. What a great way... See more
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Company details
- Language Course Provider
- also in
- Educational Institution
- English Language Instructor
- Japanese Language Instructor
Written by the company
Busuu empowers everyone in the world to learn a new language. Our 120 million users make us a world-leading provider of language learning apps. With Busuu, language learners can train their reading, writing, listening and speaking skills, get advanced grammar units, and practice with native speakers. Busuu is available on the web and via an app for iPhone and Android.
Busuu's commitment
Written by the company
- We're committed to providing excellent customer service!
- At Busuu, we believe the journey you take to learn a new language should be as smooth and as enjoyable as possible. We want you to spend time learning languages, not trying to figure out how to use Busuu. This is why we, Busuu's Customer Satisfaction team, exist. You can rely on us to be your best advocate as we always try to improve the Busuu customer experience. As a member of the Busuu community, we care about your experience. Our commitment to you: We’re reachable. You can contact us by email, webform, and live chat, 7 days a week. Our team will always strive to get back to you as soon as possible. You will receive a reply in your language, from a real person who has investigated your issue and carefully considered a solution for you. The faster you get an answer, the quicker you can get back to learning with us! We’re determined. We don’t always have all the answers, but we are determined to find them. You can rely on us to be your best advocate as we always try and improve the Busuu customer experience. Our Customer Satisfaction team won’t settle until it’s sorted! We listen. We take all of your feedback into consideration. From suggestions, comments and issues, it is our responsibility to make sure your feedback gets heard whenever possible. We love hearing from our members! We’re trustworthy. We will always be honest and transparent with you. If we make mistakes (we are human beings, after all!), we will admit that we’ve made them, and we’ll do our best to make it up to you. We won’t let you down! We treat our customers as individuals. The members of Busuu’s Customer Satisfaction team are all unique individuals, and so are you! We understand that your expectations, your learning experience and your knowledge can be very different from another member, so we will always treat you as an individual. Many companies tend to talk to customers using bots and automated flows. At Busuu, we believe that you deserve to talk to a real person who will do their best to understand your needs and provide you with a positive customer experience. Happy learning with Busuu!
14 day money back guarantee
Give Busuu a try
If you're unhappy with your upgrade to Premium, then simply contact us on team@busuu.com and if it's within 14 days of your initial purchase, we'll refund your subscription costs, no questions asked.
Contact info
5 Appold Street, EC2A 2AG, London, United Kingdom
- team@busuu.com
- www.busuu.com
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I have only been with Busuu for just…
I have only been with Busuu for just over a week. In that time, I have found that learning French can be broken down in small stages, explained and understood.
So far, so good. I have a long way to go in my task. However, I am looking forward to the rest of the work.
September 21, 2026
Reply from Busuu
Hello!
Thank you for your review, and welcome to Busuu! A week in, you're already building a great habit. Learning French step by step is exactly how it's meant to work.
Keep going, you're off to a brilliant start!
Busuu Team
Best investment of the year
Best investment of the year! Learning Spanish has never been so fun and, most importantly, consistent!
October 30, 2025
Reply from Busuu
Hello!
Best investment of the year, what a compliment! We're so glad learning Spanish feels fun and consistent for you.
Keep it up, you're doing brilliantly!
Busuu Team
It's a good app
It's a good app, and I haven't seen much improvement in my experience with it yet, but I think that with continued use, my performance might improve further. However, I can say that it's an excellent app for beginners.
September 21, 2026
Reply from Busuu
Hello!
Thank you for your review and for your optimism! Progress with language learning often builds quietly at first, so sticking with it is exactly the right approach.
We hope you'll start to see the difference soon. Keep going!
Busuu Team
Everything is good, especially the lesson system, which is considered the best.
Very thing is good especially The exercises are tough, I admit, but it is better than any other app.
September 21, 2026
Reply from Busuu
Hello!
Thank you for the great review! We're glad you enjoy the lesson system. Tough exercises are what help new language skills really stick, so well done for taking them on.
Keep going, you're doing brilliantly!
Busuu Team
Reply from Busuu
Hello!
Structured learning — yes, that's exactly us! Thank you for the great review. Your note about longer trial periods is well noted too.
Keep going, you're doing brilliantly!
Busuu Team
The best app
Star trying multiple apps and seeing that there’s no result or any improvement in my learning experience, I found “Busuu”. I can’t explain how amazing it works and how much it helps me to learn French.
September 25, 2026
Unprompted review
Reply from Busuu
Hello!
Thank you for such a heartfelt review! Finding Busuu after trying so many apps and finally feeling that progress — that is exactly the moment we work to create for every learner.
Keep going, you're doing amazingly!
Busuu Team
Hello Julia I am grateful to you for… I am grateful to you for helping me.
Hello Julia I am grateful to you for helping me. Thank you so much have a nice day bay 😊 👋
September 24, 2026
Unprompted review
Reply from Busuu
Hello!
What a lovely message — thank you so much! We'll make sure Julia sees this. It's always wonderful to know when a member of our team makes such a positive impact.
Happy learning!
Busuu Team
Beware of this company’s shady business…
Beware of this company’s shady business practices! While the lessons they offer might be of some value, you can unknowingly get roped into a subscription, which they WILL NOT CANCEL. I signed up over two years ago for a one-month session in anticipation of a trip to Italy. . I have not used it since, but apparently somewhere there was a “do not subscribe” button that I never saw. I used their site for only one month, two years ago. Without my knowledge nor express permission, they signed me up for a subscription, and just the other day, billed me AGAIN for $62.99. I have been pleading with them to refund this money, but they are intractable. They say they are “not able” to refund it. Well, of COURSE you are able! You just choose not to. Despicable.
September 22, 2026
Unprompted review
Double Charged!
I was double charged for my subscription. I reach out to customer service and never heard back. Do NOT recommend, be wary of sharing your credit card info!
September 16, 2026
Reply from Busuu
Hello,
We're sorry to read about your double charge.
It looks like you had an automatic payment that went through and at the same time you purchased another subscription on top of it.
We're happy to see that our Customer Satisfaction has responded to your email and provided additional information explaining that one of the payments is being refunded.
Feel free to get back to the email if you need further support.
Many thanks.
Busuu Team.
I have been using Busuu to improve my…
I have been using Busuu to improve my English, and I really enjoy the learning experience. The lessons are practical, well-structured, and easy to fit into my daily routine.
I especially want to mention the Busuu Support team. They were kind, responsive, and genuinely helpful when I contacted them. I really appreciate the time and attention they gave to my request.
Learning a new language while balancing work and family life is not always easy, but Busuu makes it much more manageable and motivating. I’m very happy to continue my English-learning journey with Busuu. 💙
Thank you to the Busuu team for creating such a helpful platform and for caring about your users!
Duygu
January 23, 2026
Unprompted review
Reply from Busuu
Hello!
Thank you for sharing your experience! Practical, well-structured lessons with real conversations — that's exactly the experience we set out to create.
Keep going!
Busuu Team
日本語はかっこいいてす！
I love that I can help others and others can help me! I really like the info that's taught and the pace it's taught at. One thing I hate though is that I need to pay to review.
September 15, 2026
Reply from Busuu
Hello!
日本語はかっこいいですよね！ Thank you for the wonderful review! Helping others while being helped yourself is what makes the Busuu community so special.
Your note about needing more listening exercises is well taken — we're always working to improve. Keep going!
Busuu Team
The has app has a great structural…
The has app has a great structural design for the levels, and all the subjects are very helpful for me, that help me to get my goals.
September 15, 2026
Reply from Busuu
Hello!
Great structural design for the levels and very helpful subjects — thank you! A well-organised path makes all the difference when learning a language.
Keep going, you're doing brilliantly!
Busuu Team
Reply from Busuu
Hello!
Speaking fluently — what a milestone! We're so glad Busuu played a part in getting you there.
Keep going, you're doing brilliantly!
Busuu Team
Максимальный уклон на аудирование чем…
Максимальный уклон на аудирование чем на изучение
September 21, 2026
Unprompted review
Reply from Busuu
Здравствуйте!
Спасибо за ваш отзыв! Мы ценим то, что вы поделились своими наблюдениями о балансе между аудированием и другими аспектами обучения.
Мы постоянно работаем над совершенствованием нашей методики. Если вы хотите поделиться подробностями или у вас есть конкретные пожелания, наша команда будет рада помочь через раздел Помощь в приложении или на нашем сайте. Надеемся, что Busuu продолжит вас приятно удивлять!
Команда Busuu
It is great for a beginner
It is great for a beginner, the best place to start learning a language
September 13, 2026
Reply from Busuu
Hello!
Great for a beginner and the best place to start — thank you so much! We love welcoming new learners.
Keep going, you're doing brilliantly!
Busuu Team
The fact that you can interact with…
The fact that you can interact with other native speakers of whatever language you choose to learn.
They can consult you as well for the one language you're good at.
September 11, 2026
Reply from Busuu
Hello!
Interacting with native speakers is truly one of the most powerful ways to learn a language — and one of the features we're most proud of. Thank you for highlighting it!
Keep going!
Busuu Team
It’s Language learning App
It’s Language learning App. Very useful, I think must have, you can practice your pronunciation, speaking skills, reading, and listening.
September 13, 2026
Reply from Busuu
Hello!
Very useful, pronunciation, speaking, reading — you've ticked all the boxes! Thank you for the great review.
Keep going!
Busuu Team
Brilliant app for learning Japanese
Brilliant app for learning Japanese. Very reasonable discount price offered.
September 11, 2026
Reply from Busuu
Hello!
Brilliant for Japanese and a great discount to boot — what a combination! Thank you for the kind words.
Keep going, you're doing brilliantly!
Busuu Team
Reply from Busuu
Hello!
I love it — and so do we! Thank you for the enthusiasm.
Happy learning!
Busuu Team
I just love to learn new stuff
I just love to learn new stuff, I just like to learn, not much time right now to learn more of other languages but still wanting to learn and so far I like the way the site is setup to help others learn.
September 11, 2026
Reply from Busuu
Hello!
I just love to learn new stuff — and we love that you do! Thank you for the kind words and for fitting Busuu into your busy schedule.
Keep going!
Busuu Team
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