A really adult way of learning compared with Duolingo. Sensible phrases and lots of feedback on pronunciation. Enjoyable. But there seems to be no way to flag up problems. For example when using phone... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wouldn't call Busuu the 'best' language learning app overall but, it is the best for those trying to begin to learn a foreign language. And the price for premium is very reasonable (basic is free).... See more
Company replied
I’ve been with Busuu for about 3 weeks and am enjoying the experience so far. The way in which the courses are structured allows me to spend just the amount of time I want to each day. I’m learning... See more
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I find this app easy to use and provides great clarity on words and pronunciation. I find helping others with their learning is incredibly good at keeping me engaged on the platform. What a great way... See more
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Company details
- Language Course Provider
- also in
- Educational Institution
- English Language Instructor
- Japanese Language Instructor
Written by the company
Busuu empowers everyone in the world to learn a new language. Our 120 million users make us a world-leading provider of language learning apps. With Busuu, language learners can train their reading, writing, listening and speaking skills, get advanced grammar units, and practice with native speakers. Busuu is available on the web and via an app for iPhone and Android.
Busuu's commitment
Written by the company
- We're committed to providing excellent customer service!
- At Busuu, we believe the journey you take to learn a new language should be as smooth and as enjoyable as possible. We want you to spend time learning languages, not trying to figure out how to use Busuu. This is why we, Busuu's Customer Satisfaction team, exist. You can rely on us to be your best advocate as we always try to improve the Busuu customer experience. As a member of the Busuu community, we care about your experience. Our commitment to you: We’re reachable. You can contact us by email, webform, and live chat, 7 days a week. Our team will always strive to get back to you as soon as possible. You will receive a reply in your language, from a real person who has investigated your issue and carefully considered a solution for you. The faster you get an answer, the quicker you can get back to learning with us! We’re determined. We don’t always have all the answers, but we are determined to find them. You can rely on us to be your best advocate as we always try and improve the Busuu customer experience. Our Customer Satisfaction team won’t settle until it’s sorted! We listen. We take all of your feedback into consideration. From suggestions, comments and issues, it is our responsibility to make sure your feedback gets heard whenever possible. We love hearing from our members! We’re trustworthy. We will always be honest and transparent with you. If we make mistakes (we are human beings, after all!), we will admit that we’ve made them, and we’ll do our best to make it up to you. We won’t let you down! We treat our customers as individuals. The members of Busuu’s Customer Satisfaction team are all unique individuals, and so are you! We understand that your expectations, your learning experience and your knowledge can be very different from another member, so we will always treat you as an individual. Many companies tend to talk to customers using bots and automated flows. At Busuu, we believe that you deserve to talk to a real person who will do their best to understand your needs and provide you with a positive customer experience. Happy learning with Busuu!
14 day money back guarantee
Give Busuu a try
If you're unhappy with your upgrade to Premium, then simply contact us on team@busuu.com and if it's within 14 days of your initial purchase, we'll refund your subscription costs, no questions asked.
Contact info
5 Appold Street, EC2A 2AG, London, United Kingdom
- team@busuu.com
- www.busuu.com
4.2
Great
20K reviews
Asks customers to review
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Reply from Busuu
Hello,
We're sorry to read about your disappointment and we apologise for the current delay as we are experiencing a high volume of queries.
We're happy to confirm that our Customer Satisfaction Team is reaching out to you again, if you've not seen their email, feel free to reach out to team@busuu.com
Thank you again for your patience and understanding.
Busuu Team
Reply from Busuu
Hello!
Danke! We love the enthusiasm — keep enjoying those lessons!
Busuu Team
Reply from Busuu
Hello!
Thank you — a very nice platform for language learning is a lovely way to put it! We're glad to have you with us.
Happy learning!
Busuu Team
Reply from Busuu
Hello!
Very good and helps with your passion — that's all we need to hear! Thank you so much.
Keep going!
Busuu Team
What I value are the recordings with real people.
What I value are the recordings of real people, not just AI, in short videos. They make it more interesting and memorable in terms of learning a new language. I can relate to them, observe the way they pronounce some words and simply see them - different culture ☺️
August 22, 2026
Reply from Busuu
Hello!
Thank you for such a thoughtful review! Real people in short videos make the learning feel authentic and alive — we're really proud of that feature and glad it's resonating with you.
Keep going!
Busuu Team
Reply from Busuu
Hello,
We're sorry to read about your disappointment and we apologise for the current delay as we are experiencing a high volume of queries.
Our Customer Satisfaction Team has reached out to you directly as it looks like there might be some confusion related to the access/benefits linked to the subscription purchased.
If you've not seen their email, feel free to reach out to team@busuu.com
Thank you again for your patience and understanding.
Busuu Team
I did Duolingo for a couple of years
I did Duolingo for a couple of years. Busuu definitely has more of a lesson structure than Duo but I don’t feel has enough repetition. For some reason I just don’t find Busuu as engaging. At least Busuu has realistic sentences - don’t miss talking about my pet owl! I wanted to cancel the auto renew of my Busuu annual subscription but the app instead removed the full paid version even though I paid for the full year. Have written to Busuu customer support but after nearly a week I haven’t heard back yet.
August 29, 2026
Unprompted review
Reply from Busuu
Hello!
Thank you for sharing your thoughts — and for the kind words about our lesson structure! Repetition is a great point and something we continue to work on.
We hope Busuu keeps growing on you as you progress. If you have any specific suggestions, feel free to reach out via the Help section in the app or on our website.
Busuu Team
Busuu are brilliant!
Busuu are brilliant!
I am absolutely loving my French learning journey.
Lots of variation with exercises and interesting and relevant topics and phrases that you will actually be able to confidently converse in.
Love the community aspect built in where you can interact with other learners and help them on their journeys too.
10/10 .
Thankyou !
August 22, 2026
Reply from Busuu
Hello!
Busuu are brilliant — we love it! Thank you so much for the kind words and for sharing your French learning journey with us.
Keep going, you're doing amazingly!
Busuu Team
Good and Cheaper Learning App than Competitors
It's better for the Extreme Leaners and I think better than other Competitors . It gives active Community, better speaking practice and it use somewhat new and updated Vocabulary.
And good thing is, one can track their Level. So, easy decision for future use.
Also, Subscription is cheaper than Competitors.
August 21, 2026
Reply from Busuu
Hello!
Thank you for the great review! Better than competitors, active learning and great value — we're really glad Busuu is delivering on all fronts for you.
Keep going!
Busuu Team
Julia helped a lot and resolved the…
Julia helped a lot and resolved the issue promptly.
August 26, 2026
Unprompted review
Reply from Busuu
Hello!
Thank you — we'll make sure Julia sees this! It's always wonderful to know when our team resolves things promptly and leaves such a positive impression.
Happy learning!
Busuu Team
I really love the app
I really love the app, however I think a little more repetition would do good for our memory.
August 20, 2026
Reply from Busuu
Hello!
Thank you — we really love it too! Your suggestion about more repetition is a great one and something we continue to work on.
Keep going, you're doing brilliantly!
Busuu Team
Helping yourself and others…
I find this app easy to use and provides great clarity on words and pronunciation. I find helping others with their learning is incredibly good at keeping me engaged on the platform. What a great way of helping people across the globe 💯😊
October 14, 2025
Reply from Busuu
Hello!
Thank you for the lovely review! Easy to use, great clarity on words and pronunciation, and helping others while you learn — that's the Busuu spirit perfectly described.
Keep it up!
Busuu Team
Reply from Busuu
Hello!
Thank you! Easy and simple is exactly what we aim for — great to hear it's working for you.
Happy learning!
Busuu Team
Busuu helps me improve my English
Busuu helps me improve my English, French and other languages in my daily routine in a easily and way! We can also learn through the Busuu community students!
August 19, 2026
Reply from Busuu
Hello!
Thank you for such a warm review! Improving English, French and more in your daily routine — that's exactly the kind of habit that makes all the difference.
Keep going, you're doing brilliantly!
Busuu Team
I‘m a new User and I found it‘s a great…
I‘m a new User and I found it‘s a great tool. Before I learned with duolingo. That was too whimsical for my taste—it was annoying.
August 18, 2026
Reply from Busuu
Hello!
Thank you for giving Busuu a try after Duolingo! We're really glad the lesson structure is feeling more purposeful and grounded for you.
Keep going — you're on a great path!
Busuu Team
Best language learning I had I my…
Best language learning I had I my entire life , I love you guys , I tell all people about you postive remarks , you guys help me achieve A1 german in past 130 days addictive streak & I will continue with you till I master german c1 after remaing 400 days streak
August 18, 2026
Reply from Busuu
Hello!
Best language learning of your entire life — that means the world to us, thank you! We love that you're spreading the word too.
Keep learning and enjoy every step!
Busuu Team
Busuu makes language learning feel…exciting
Busuu makes language learning feel structured and manageable. The lessons are clear, engaging, and easy to fit into a daily routine. The app is intuitive, and the progress system helps me stay motivated and consistent. I’d happily recommend it to anyone learning a new language.
May 3, 2026
Reply from Busuu
Hello!
Structured, manageable, clear, engaging and easy to follow — you've described the Busuu experience beautifully! Thank you so much.
Keep going, you're doing brilliantly!
Busuu Team
Great service; just 2 months in and I'm progressing well
Greatly structured lessons. I'm loving the experience👌
August 17, 2026
Reply from Busuu
Hello!
Thank you for the lovely review! Two months in and already progressing well — that's fantastic. We're so glad the lesson structure is working for you.
Keep it up, you're doing brilliantly!
Busuu Team
Best customer support
I had an issue with my subscription not being shown on my account, Julia immediately emailed and fixed it quickly, no questions asked. I had a really good support experience with Busuu and I will gladly stay as a customer of Busuu especially for their good German course.
August 21, 2026
Unprompted review
Reply from Busuu
Hello!
What a wonderful review — thank you so much! We'll make sure Julia sees this. It's always great to know when our team goes above and beyond.
Happy learning!
Busuu Team
Reply from Busuu
Hello!
Thank you — we're really glad Busuu is a good companion for learning Italian! Every little step counts and you're clearly making progress.
Keep going!
Busuu Team
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