My daughter attends this nursery and has been for 7/8 months now and is absolutely loving it and thriving! The staff are so lovely and caring and absolutely do anything for the children. She loves her... See more
Company replied
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My daughter attends this nursery and has been for 7/8 months now and is absolutely loving it and thriving! The staff are so lovely and caring and absolutely do anything for the children. She loves her... See more
Company replied
I had a really disappointing experience with this nursery. I am familiar with Busy Bees from elsewhere in the country and knew it was a chain and not to expect miracles. My daughter was booked in from... See more
Company replied
Lovely and welcoming staff. I really like that the children are encouraged to play outside and enjoy the fresh air as much as possible
Company replied
Staff and facilities are wonderful. Very professional, caring and committed to providing an excellent service.
Written by the company
Founded in 1983, we've always believed in giving children the best start in life. We go beyond Government standards to provide your child with a range of diverse experiences and activities to support them on their learning journey - offering rich learning opportunities and warm, caring environments that parents and children love.
With 40 years of experience guiding our understanding of what children and families want, we remain committed to providing children with the best start in life and look forward to welcoming children and parents to experience the Busy Bees difference with a nurturing and supportive environment fit for generations to come.
17 Allenby Road, NG25 0NL, Southwell, Nottinghamshire, United Kingdom
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Replied to 40% of negative reviews
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Staff and facilities are wonderful. Very professional, caring and committed to providing an excellent service.
Lovely and welcoming staff. I really like that the children are encouraged to play outside and enjoy the fresh air as much as possible

Reply from Busy Bees Nurseries - Busy Bees at Southwell
I had a really disappointing experience with this nursery. I am familiar with Busy Bees from elsewhere in the country and knew it was a chain and not to expect miracles. My daughter was booked in from the start of May. I went along to the first settling in session and there were a few red flags - myself and my daughter were not spoken to for an hour, none of the adults I saw smiled or engaged the children in play, when I asked about activities I was told 'it was more free flow here'. It felt like the staff were there to earn a wage - which ultimately they are, but other settings I have been to have staff who love children and this shows! I felt so uncomfortable that this is the experience my daughter would have while I was there, what would happen when I wasn't. I spoke to the manager and explained my experience who said this wasn't the normal case. Even though the service was not as described on the website/by the staff I did not receive my deposit back. Advice - avoid if you can!

Reply from Busy Bees Nurseries - Busy Bees at Southwell
My daughter attends this nursery and has been for 7/8 months now and is absolutely loving it and thriving! The staff are so lovely and caring and absolutely do anything for the children. She loves her key worker and all the staff. The so much support we’ve had is phenomenal. Hands down the best nursery I’ve ever took my daughter too.

Reply from Busy Bees Nurseries - Busy Bees at Southwell
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