Busy Bees Nurseries Reviews 

1,603
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 547 reviews, reviewers overwhelmingly had a great experience with this company, describing it as a wonderful, highly supportive, and nurturing place for young children. Families consistently praise the friendly staff for their incredible dedication, genuine care, and engaging daily activities that help little ones build strong confidence in a very clean environment. However, some customers also noted frustrations regarding unexpected short-notice closures, temporary facility relocations, and frequent changes in staff that caused ongoing scheduling difficulties for parents. A few reviewers additionally mentioned that communication from management could be quite poor during these operational disruptions, leaving many families struggling to find reliable alternative childcare.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting how friendly, caring, and welcoming the team is.... See more

Service

Clients share positive opinions on service, noting that staff go above and beyond to meet children's care and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of experiences. While... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the app keeps parents... See more

Facilities

People report positive experiences with facilities, highlighting clean, safe, and nurturing environments with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My little boy started just over a year ago and he is flourishing. He loves going to nursery and always has a big smile on his face. The app helps with seeing what he’s been up to on a daily basis an... See more

Rated 5 out of 5 stars

Busy Bees Clare Park has been incredible for both of our children. They have both slotted in amazingly, we have always felt supported, informed and confident that our children’s best interest are alwa... See more

Rated 5 out of 5 stars

So friendly and helpful. Great communication. My son loves coming here and loves his key worker and all the members of staff. They are focused on learning and milestones and share all the experiences... See more

Rated 5 out of 5 stars

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The le... See more


Company details

  1. Nursery School
  2. Child Care Center
  3. Day Care Center
  4. Plant Nursery
  5. Preschool

About Busy Bees Nurseries

Written by the company

Busy Bees Nurseries is the UK's leading childcare and nursery provider with 390+ exceptional nurseries across the UK and Ireland.

Founded in 1983, we've always believed in giving children the best start in life. We go beyond Government standards to provide your child with a range of diverse experiences and activities to support them on their learning journey - offering rich learning opportunities and warm, caring environments that parents and children love.

With 40 years of experience guiding our understanding of what children and families want, we remain committed to providing children with the best start in life and look forward to welcoming children and parents to experience the Busy Bees difference with a nurturing and supportive environment fit for generations to come.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,603)

526 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a good nursery

Such a good nursery. Prices are good for the area, the staff are kind and caring with the children. They get a good variety of food, in a lovely setting and much more homely than some of the nurseries I went to visit that looked really clinical for the babies.

August 3, 2026
Rated 4 out of 5 stars

Excellent but..

I would give 5 stars, but I give 4 just because I pay for the bank holidays and the nursery is closed, I think It’s not fair. But besides that she’s really happy and I really like it.
#BusyBees Crickelwood

August 3, 2026
Rated 5 out of 5 stars

Lovely nursery

Lovely nursery - my daughter settled extremely quickly and the staff are lovely.

August 3, 2026
Rated 5 out of 5 stars

Busy bees stansted mount fichet

We honestly couldn’t be happier with our daughter’s nursery. She absolutely loves going and gets so excited to go in, which gives us such peace of mind knowing she is happy and settled.

Since starting nursery, her speech has come on so much and we have noticed such a big difference in her confidence. It’s lovely to see how much she has grown and developed, and we know the nursery has played a huge part in this.

All of the staff are so lovely, caring and welcoming, and we always feel that our daughter is well looked after. We receive lots of updates throughout the day, which we really appreciate as it’s lovely to see what she has been getting up to.

She also really enjoys the food, and the nursery is always clean, tidy and well managed. The manager and deputy manager are both incredibly helpful, approachable and always happy to help whenever we have a question or need anything.

We would highly recommend this nursery to any parent. We couldn’t ask for a better place for our daughter to learn, grow and build her confidence. ❤️

August 3, 2026
Rated 1 out of 5 stars

We won't return

Our child was at this nursery from 9 months until when the nursery closed the first time in June. Until February this year, we had a wonderful experience with Busy Bees, we had fabulous key workers, Maddie, Laura, Kirra and Kirsty. However, since February, our child would not have known her keyworker, she became incredibly upset getting ready for nursery, not wanting to go, asking to stay at home. Since the nursery closed the first time, I have been been made aware that due to so many different staff, the children were moved between rooms multiple times a day, moved roughly by staff. Also, the children were told off for having accidents and for our child, this had a significant impact on a sense of panic whenever the toilet was needed and we hadnt realised why. We didn't return when they re-opened and would not return due to the negative impact had on our child.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Nursery

In the few months since my son started nursery, I have been so happy with the experience. The whole team are fantastic and you can tell they genuinely care for the children. My son has a great bond with his key worker, and I couldn’t have asked for a better experience. I would highly recommend the nursery to anyone.

August 5, 2026
Rated 1 out of 5 stars

POOR NURSERY

Lovley staff in bombos 2 however the senior management team ain't a clue how to run the nursey. The area manager telling everyone at 5 on Friday they have no childcare for 6 weeks. Loosing your registration isn't done for no reason and how it's been handled by busy bees is appalling

Hudson will miss Emily Kim and the others in the room they was all so nice and helped him thrive so thank you for that

August 4, 2026
Rated 5 out of 5 stars

My son has been at the nursery for…

My son has been at the nursery for about 2.5years now and i can see he has come a long way especially in the past year. The staff are very polite and welcoming and they put in a lot of effort for the children which i can see in how much my son likes to go to nursery.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

The whole staff is great

The whole staff is great, they genuinely care for the kids and they prepare a lot of fantastic activities for then to thrive. The food of the nursery is also amazing. Our son had such a great time there. He will be missing all her teachers

August 3, 2026
Rated 5 out of 5 stars

Excellent nursery.

Excellent nursery.
My daughter was always looking forward to going to this nursery.
She comes back home humming the nursery rhymes, replicating everything thought . It's absolutely excellent

August 3, 2026
Rated 1 out of 5 stars

Busy Bees in Ayr is/was an amazing…

Busy Bees in Ayr is/was an amazing place for my child to grow and learn. The staff are absolutely amazing and care and love the children like they are their own. We as parents, are all deeply saddened that the Ayr branch has been forced to close.

Busy Bees as a company, I do not rate at all. They told both parents and staff they would help support us and the kids with finding other nursery facilities, which they didn't. They also said they'd answer any questions we had in regards to the closure of the Ayr branch, however when hard questions were asked, we were ignored or giving generic answers which didn't actually answer anything.

I cannot speak highly enough of the staff at the Ayr Branch. My child will deeply miss them all. My negative comments are in no way directed towards them. But at Busy Bees as a whole and how they dealt with an extremely difficult time for not only their nursery families, but their staff that give their all everyday.

Please note my star rating is directed at the whole company not the Ayr branch in anyway whatsoever, I give them 5 ⭐️

August 3, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look