Busy Bees Nurseries Reviews 

1,607
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 547 reviews, reviewers overwhelmingly had a great experience with this company, describing it as a wonderful, highly supportive, and nurturing place for young children. Families consistently praise the friendly staff for their incredible dedication, genuine care, and engaging daily activities that help little ones build strong confidence in a very clean environment. However, some customers also noted frustrations regarding unexpected short-notice closures, temporary facility relocations, and frequent changes in staff that caused ongoing scheduling difficulties for parents. A few reviewers additionally mentioned that communication from management could be quite poor during these operational disruptions, leaving many families struggling to find reliable alternative childcare.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting how friendly, caring, and welcoming the team is.... See more

Service

Clients share positive opinions on service, noting that staff go above and beyond to meet children's care and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of experiences. While... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the app keeps parents... See more

Facilities

People report positive experiences with facilities, highlighting clean, safe, and nurturing environments with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My little boy started just over a year ago and he is flourishing. He loves going to nursery and always has a big smile on his face. The app helps with seeing what he’s been up to on a daily basis an... See more

Rated 5 out of 5 stars

Busy Bees Clare Park has been incredible for both of our children. They have both slotted in amazingly, we have always felt supported, informed and confident that our children’s best interest are alwa... See more

Rated 5 out of 5 stars

So friendly and helpful. Great communication. My son loves coming here and loves his key worker and all the members of staff. They are focused on learning and milestones and share all the experiences... See more

Rated 5 out of 5 stars

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The le... See more


Company details

  1. Nursery School
  2. Child Care Center
  3. Day Care Center
  4. Plant Nursery
  5. Preschool

About Busy Bees Nurseries

Written by the company

Busy Bees Nurseries is the UK's leading childcare and nursery provider with 390+ exceptional nurseries across the UK and Ireland.

Founded in 1983, we've always believed in giving children the best start in life. We go beyond Government standards to provide your child with a range of diverse experiences and activities to support them on their learning journey - offering rich learning opportunities and warm, caring environments that parents and children love.

With 40 years of experience guiding our understanding of what children and families want, we remain committed to providing children with the best start in life and look forward to welcoming children and parents to experience the Busy Bees difference with a nurturing and supportive environment fit for generations to come.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,607)

528 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional nursery with kind, caring and very attentive key staff

The staff are so friendly and positive and really engage in the activities with their key children. They take the time to get to know the children individually, helping them develop at their own pace and help them reach their key milestones. The setting itself is really well maintained and any issue is quick to be resolved, the staff are very attentive to the needs of the parents and offer help and advice when needed. Lots of lovely updates on the app. Overall I’m so grateful for all the girls at Godinton! Highly recommend.

July 14, 2026
Rated 5 out of 5 stars

Really good experience

Really happy with this nursery! My daughter is excited every single time we drop her off — no tears, just pure excitement to get in there. She's clearly super comfortable with her teachers too, you can just tell she trusts them. As a parent that's honestly all you want to see. Highly recommend!

July 20, 2026
Rated 5 out of 5 stars

The staff

The staff, activities , communication.
The safe and happy place for the children,
Active participation of the activities and creativity

July 13, 2026
Rated 5 out of 5 stars

The best nursery giving your child the best start to life

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The level of learning and independence they are also fostering is amazing to watch. The feedback and learning diaries and updates and consistent enthusiasm to the development of her and others is wonderful. The team responds so promptly to any feedback. They always address my nervous first parent questions! Pickup and dropoff is always wonderful. I have loved getting to know all the staff and could not be happier!

July 20, 2026
Rated 5 out of 5 stars

A really lovely nursery

A really lovely nursery, when my child was starting to take their first steps, all those involved in her care made sure to spend the time with them to help get them walking. They know my child really well, despite them only going a couple of days a week. Would recommend (and already have!) sending your child here.

July 20, 2026
Rated 5 out of 5 stars

Crowborough Busy Bees - PERFECT!

I cannot recommend Busy Bees in Crowborough enough!

As a first time parent, everything is so daunting and worrying when it comes to choices, but with Busy Bees, it felt like all of that pressure was taken away and my worries put to bed.

The staff are so informative and helpful, and gave me all the information I needed to get my child into his first nursery.

I would like to give a special mention to Lily-Grace, Ros, Kacey, Cassidy, Jodie and Jemima who have been a vital part of my little boys journey so far!

Thank you all for everything!

July 13, 2026
Rated 1 out of 5 stars

I would not recommend this nursery

I would not recommend this nursery. My experience has been very disappointing.

The staff are often rude and unhelpful, which made communication difficult. I was concerned about my daughter’s care, as she frequently came home hungry and her nap schedule was not followed, even after I raised this with them.

Additionally, after my daughter left the nursery, I was sent an invoice that included charges for two extra full days she did not attend. This felt unfair and misleading.

Considering the high fees, I do not feel the level of care and service provided is acceptable. I would advise other parents to think carefully before choosing this nursery.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Thank you for asking for feedback.

Thank you for asking for feedback.

Unfortunately, after my safeguarding concerns were dismissed by suggesting my two-year-old misunderstood because English is his second language, and with no CCTV available to establish what actually happened, I have no confidence in your safeguarding process.

Parents deserve better than assumptions when it comes to their children’s safety.

July 16, 2026
Rated 5 out of 5 stars

I couldn’t be happier I have 2…

I couldn’t be happier I have 2 Grandchildren in nursery I feel the have come on in so many way staff are amazing making sure everything the need is available.
Also the kids love it.

Would highly recommend thank you

July 10, 2026
Rated 5 out of 5 stars

Busy Bees Clare Park has been…

Busy Bees Clare Park has been incredible for both of our children. They have both slotted in amazingly, we have always felt supported, informed and confident that our children’s best interest are always their top priority! A special mention to Rachel in baby room, who has especially support both our children through their transition into nursery and Lottie in bumble who made the move up a seamless process! We couldn’t recommend them enough!

July 8, 2026
Rated 5 out of 5 stars

We honestly couldn’t have asked for a…

We honestly couldn’t have asked for a better nursery for our daughter. A huge thank you to Jenny, Nicola and Jess – you’ve all been amazing from the very beginning. And thank you to all of the girls in Bombos 1 for the love, care and support you’ve shown her every day. It’s been so lovely to see how much she’s grown in confidence and how happy she is going in each day. We’re so grateful for everything you’ve done and couldn’t recommend this nursery enough. ❤️

July 8, 2026
Rated 5 out of 5 stars

Busy bees Ashford

Our little one took a few weeks to fully settle into nursery life but the staff were patient and kind in helping him feel comfortable. He now loves being at nursery and his confidence has really grown!
Staff are lovely and can really see the bond they’ve built the last few months.

July 8, 2026
Rated 1 out of 5 stars

Bad reviews now reinforced

I'd heard some bad reviews from previous parents of children that had gone here, but I had found the tour and people friendly, and decided to sign my child up. I was told it would be 10months to wait, and although not ideal, accepted this. I completed the application, got a confirmation email and paid the £100 fee. 10 months comes around and I'm told the application was rejected. No email. No phone call. Person on the phone suddenly says they would have called, but maybe didn't leave a message. Didn't chase, didn't refund money at the time, didn't give a reason. I'm told on phone it would have been because I put in July as a start date and they couldn't meet that. Despite not being told this when I visited and spoke to them in person. Beyond shocking service and woman on the phone wasn't apologetic. Can't help but think I dodged a bullet.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

My children have had a good overall ecperience and acheived personal development during their time in zbusy bees.
They are quite hsppy to return each time and enjoy every bit of it.

July 14, 2026

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