Butler Technik Reviews 20

Fantastic company to deal with, fast and reliable delivery.
Outstanding customer service from Artur who helped me out big time.🙂

Used Butler Technic every time I need spares or just recently a new unit. Charlotte on the phone is quick with excellent communication and obviously has the technical support she needs to answer any queries. Great info and great support with delivery under 24hrs in our case. totally recommend

Info from the website and first contact email could not have been better. Couple of weeks after sending the heater over I contacted Liam (person responsible for the repairs) by couple of emails - no response. Later I spoke to him a few times over the phone - excuses were made as they were very busy over the winter time (in April). After 5 weeks, he said that they do not have the software for this particular heater from Mercedes Benz to test it, even they specialise in them (according to their website). I wish to point out he knew exactly what I am sending as one has to fill the form for the repair to get it accepted.
They state with pride your heater will be tested within couple of days and could be repaired in a week. My personal experience is them holding the heater for 5 weeks without doing anything to it. Apparently Liam has even difficulty in sending it back to me after I decided enough is enough and requested a return.
All in all - false promises, lies, unexplained delays and it is still not over. If you looking for reliable company for servicing your equipment, I would not recommend butlertechnik.

24/11/25 Update:
Shortly after writing the review and an email complaint to the director/owner of the business, David Butler called with an apology. He explained that the unit which I sent in was beyond economical repair and he offered me a new unit with a discount which I accepted. I had a new heater fitted in a few days.

Half a year later, I received an email from David asking if all was to my satisfaction.

This company has excellent customer service. I contacted Steve with regard to a part I needed. They had the part arranged complex delivery for midday the following day. Steve is an ambassador for his company, He must be well supported by the management and his co-workers that he is able to deliver such excellent customer service. He was very polite, professional and efficient in the work he did with in ten minutes of being on the phone the order was completed Well done Steve and well done to those in your business who make it possible for you to do what you do. Highly recommended A+++.

Fantastic customer service, such a joy! They went out of their way to get the equipment we required on its way to us in Greece. Professional and personal.
Thank you for being there and we will be back!
Keep up the great work: management: great leadership - thank you!
Lorraine

Fantastic company. Always answer the phone promptly. I needed to order some parts and also got great technical advice whilst on the phone. Also got them to clarify that the parts I was ordering were the correct ones for my heater.

Fast delivery friendly sales throw manual away ask them anything.
Overwhelmed.
Will only purchase my Victron products from them
Super

Visited these guys to discuss my camper build, very friendly and pointed me in the right direction for both my heater and Victron gear. i had some ideas and they really helped bring them to life

Ordered a burner and glow plug kit for my 20 year old Webasto heater, parts were sent on time and a perfect fit for my unit. When I had other issues not related to that part, they helped my trouble shoot over the phone. Extremely knowledgeable staff and could not be more friendly and helpful!

Fantastic tech company and supplier of all things Victron. I recently purchased a Victron Cerbo GX to manage the power arrangements in my narrowboat and was struggling with fine tuning the setup to accommodate my battery type and prevent the system dropping into storage mode. Steve at Butler Tech responded quickly to an email requesting some guidance and then offered to log into my set up to see where the issue was. All without charge. Great support, great products at competitive prices and quick delivery. Why would you buy from anywhere else. Thanks again Steve and team.

What an absolute pleasure to speak the Mathew today on at Butler Technik. He was fully up to speed on the technical knowledge of the Webasto heater fitted to my yacht. He was able to provide an instant resolution to my problematic heater. The part was identified and posted out to me that morning. Fantastic service from a very satisfied customer. Well done Matthew and colleagues.

brilliant service from Steve their Victron expert, replied rapidly to my first email enquiry, called me when he said he would, went through the tech stuff with me, order placed and arriving tomorrow, all in all a cut above the rest

Experienced excellent customer service from Matt. Was able to exchange a faulty product with no fuss at all. Wouldn't hesitate to order from this company again. Many thanks again.

I visited Butler Technik earlier today for (hopefully) a chat with someone who could advise me on an intermittent fault that I was experiencing with my Airtronic heater.
The man who assisted me couldn't have been more helpful, taking approx. half hour of his time to talk me through it.
I was most impressed, because my heater was not only purchased by myself second hand, but it wasn't even purchased from them.
I got the distinct feeling that he was underselling and that he went out of his way to be honest, helpful and was trying to save me money.
I will definitely return for any purchases/servicing in the future. Highly recommended.
J. Crick
Owner F and J Cycles

Excellent customer service. I have purchased Webasto and Victron products using their website, never had any issues, always fast delivery and they have always been on hand to help with any technical questions and warranty support. Always recommend Butler Technik, they are a pleasure to deal with.

Aa per previous review I to experienced very poor service. I order the 5kv 48v multiplus as needed to improve output for my system. Having paid I received email saying couldn't fulfil the order. I phoned and although staff were helpful I felt it was just a marketing ploy to get you onto their website. There were similar deals to on 48v multiplas inverters that were taken down shortly after my call. If they couldn't fulfil the order it is clear it's false advertising
Advise others to be cautious when dealing with this outfit.

I would like to share my unfortunate experience with the Butlertechnik (Butlerbus Technik Ltd ) company. I believe that this company tries to promote its products deceptively through campaigns and misleading advertisements.

For my project, I needed the "Victron Energy Inverter Charger MultiPlus-II 48v 5000VA 70-50 230V Includes FREE CERBO GX" product, and among the alternative sites running Christmas campaigns, I chose Butlertechnic. About 6 days after placing the order, I noticed that the purchased product had been deleted from my account. When I contacted the company, I was informed that there was a stock issue with the product and it had been canceled, with a promise of a refund.

I suspect that the customer service did not want to sell the product at the discounted price offered in the campaign, as they did not even offer to send it at a later date.

After the correspondence, I noticed that the product was still available on their website at an increased price, and this was truly frustrating and further heightened my suspicions. Now I know that I have been deceived by Butlertechnik.

In conclusion, due to this untrustworthy company, I ended up purchasing batteries and other equipment in vain. Moreover, I missed out on the Christmas discount that was available elsewhere. I have been greatly inconvenienced, and I will seek my rights. I have documents and screenshots of the website to support my case.

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Response to the Answer Received

Hello David,

When I checked my account on December 29th, I noticed that the products I had ordered were deleted from my account, and I had to reach out to you to learn about this situation. I believe this is a situation that should have been initially communicated by your side, not initiated by me.

Upon reviewing our correspondence with the order department, you will see that in my initial email, I had to inquire about the absence of the products in my account and their expected delivery date. If I hadn't contacted you, I wouldn't have been aware that the products were not going to be sent to me. This situation leaves the impression that there is room for improvement in your company's order management and customer communication processes.

Furthermore, it was frustrating to discover that the products, unavailable due to stock issues at the promotional price, were still listed on your website at a higher price and seemingly in stock. This occurrence is not aligned with the customer-centric approach I would expect from a reputable company. Additionally, the removal of the products from stock upon my request raises further questions.

As the Christmas campaign has concluded in other companies, obtaining the same products at the promotional prices is no longer possible. This circumstance leaves me deprived of the advantages offered to other customers, compelling me to purchase the items at a higher cost.

Regarding the refund, I want to bring to your attention that the reimbursement made to me has not promptly reflected in my bank account.

While I have no doubt about the reliability of the Victron brand, I anticipated more effective solutions from your company in addressing product supply issues and maintaining transparent communication with customers.

An excellent company with great customer service and product deals. I ordered an exhaust heater and although I had waited a few days, within minutes of contacting their team through their online portal they had replied with updates and notification of the delivery. They mentioned that the address had been mixed up by their automated system and had been delivered to the billing address.
In normal circumstances i'm sure this wouldn't matter to most people, though Steve and David made sure to resolve this quickly by sending out the order again with first class shipping to my shipping address.

Thank you guys for your excellent service, I hope you keep well!

Steven and his colleagues went the extra mile recently when i purchased a Webasto Evo 40 heater.

Not only did it arrive on time as promised but throughout the whole installation where I had to make several phone calls to guide me through, there was never a time I felt that it was to much trouble to explain the whole installation to me thoroughly.

Truly excellent service that seems to be rare these days.

Thanks a million
Alan Hope

I phoned up asking for advice with a D5 that wouldn't fire up and ended up having several phone conversations during the day. Matt was so helpful, sending emails showings plugs and cabling, nothing was too much trouble.