Have used Buxtons in the past but hadn't lately as too far away, however after being let down by another firm lacally to me, checked our their prices for a Stihl Kombi 94 unit. Went over saturday mo... See more
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Over the top customer service Kelly! I do right of way clearance and install fire brakes around pole structures throughout the Pacific Northwest here in the states and a lot of specialty clothing is... See more
Company replied
My telephone query with Buxtons about S&J Straight Slasher was dealt with promptly and to my satisfaction. Following this call I immediately ordered, and it was delivered next day. I was advised by... See more
Company replied
Bought an echo saw in November (already reviewed that experience 5*) unfortunately last week the stop start button boke off whilst in use. Emailed on the day and included pictures which I think were... See more
Company details
Written by the company
The Midland's Leading Arborist & Landscaping Equipment Supplier. Arborist Supplies & Garden Machinery - Available in-store at our showroom, or online at www.buxtons.net
Contact info
Coppice House, Teddesley, ST19 5RP, Staffordshire, United Kingdom
- 01785712397
- sales@buxtons.net
- www.buxtons.net
Good website.Good prices
Good website.Good prices. Fast service. What more can you say?!
December 22, 2019
Unprompted review
Reply from Buxtons
Thanks for the 5-star review. I'm glad you appreciate Buxtons' great customer service. It's great to hear our efforts aren't going unnoticed.
Sophie Burgess, Digital Marketing
Excellent customer service 🤩
Jacob helped me when I had to order chainsaw trousers for my brother in law and both he and his colleagues were very patient and very happy to help....excellent service, will definitely shop here again 😊
December 15, 2019
Unprompted review
Reply from Buxtons
I'm so happy you had a fantastic experience with us. The team and I work hard to provide excellent customer service. I look forward to dealing with you again soon.
Jacob Kelsall, Arb Specialist
Good communication
Good communication
Acurate information
Rapid delivery...
perfect service overall
December 12, 2019
Unprompted review
Reply from Buxtons
We really appreciate your positive rating William. We'd like to try to make it into a full 5 stars though, what could we have done better for you? Please let us know here or via email: sales@buxtons.net. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Reply from Buxtons
We really appreciate your positive rating Mr. Smith. We'd like to try to make it into a full 5 stars though, what could we have done better for you? Please let us know here or via email: sales@buxtons.net. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Quick and efficient delivery and at a…
Quick and efficient delivery and at a good price
December 6, 2019
Unprompted review
Reply from Buxtons
Thank you for this 5-star review. I'm so pleased you had a great experience with us.
Lewis Wickes, Digital Marketing
Honda UM616 info
Needed some technical information on a Honda weed mower. They provided me with a USB drive which contained all the info you could ever need to know. Absolutely brilliant.
July 27, 2019
Unprompted review
Reply from Buxtons
Thank you Paul for your 5-star review. We are so glad that we could get you the information needed. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Great service
Great service. There was a problem with the delivery date due to a shipment going missing. Buxton kept me informed throughout and gave me the option of a refund or to wait for the delayed item. I chose the latter and true to form it was delivered on the day they said.
April 27, 2019
Unprompted review
Reply from Buxtons
Thank you, Andrew, for your 5-star review, we are sorry that your order went missing but happy that we could get it resolved. We hope to see you again in the near future.
Sophie Burgess, Digital Marketing
Superb Customer Service & Great Product
My telephone query with Buxtons about S&J Straight Slasher was dealt with promptly and to my satisfaction. Following this call I immediately ordered, and it was delivered next day. I was advised by email what time of expected delivery and by which company. Everything went as planned and husband very happy with product. Highly recommend this company.
April 12, 2019
Unprompted review
Reply from Buxtons
Shirley, thank you so much for your fabulous review. Our team work hard to make sure our customers have an effortless experience with us. I'm so glad to hear it's appreciated. We look forward to hearing from yourself and your husband again soon!
Lewis Wickes,
Digital Marketing
Absolutely amazing service
Absolutely amazing service. Cheapest by far on price for my Hobbs Block , will definitely recommend.
April 12, 2019
Unprompted review
Reply from Buxtons
Thanks for leaving a 5-star review, Matthew. We are glad to hear you had a great experience using Buxtons.
Sophie Burgess, Digital Marketing
Over the top customer service!
Over the top customer service Kelly!
I do right of way clearance and install fire brakes around pole structures throughout the Pacific Northwest here in the states and a lot of specialty clothing is not available here. I have ordered from another big named retailer in The Kingdom but waited a month and or not had product show up at all and then had trouble getting a refund. With Buxtons it is obvious no matter where you live or how far, the most important customer is you! Thank you for keeping us safe in Oregon!
April 11, 2019
Unprompted review
Reply from Buxtons
It's always a pleasure, Mr King! We're over the moon with your 5 star review. I've personally passed your comments onto Kelly, and in fact the rest of the team. It's truly fantastic encouragement to hear our hard work to meet the needs of all our customers whether near or far, is paying off.
Thank you so much again, I look forward to hearing from you again soon.
Lewis Wickes,
Digital Experience Developer.
Very good and fast delivery
February 16, 2019
Unprompted review
Reply from Buxtons
Thank you for this 5-star review. I'm so pleased you had a great experience with us.
Sophie Burgess, Digital Marketing
Very good service and prompt delivery.
February 13, 2019
Unprompted review
Reply from Buxtons
Thank you for this fantastic review. I'm so pleased you had a great experience with us.
Sophie Burgess, Digital Marketing
Exactly what I ordered delived very…
Exactly what I ordered delived very quickly
February 11, 2019
Unprompted review
Reply from Buxtons
Thank you for this 5-star review. I'm so pleased you had a great experience with us.
Sophie Burgess, Digital Marketing
Decent service
Quick service thanks. The only thing I'm not satisfied with is that, I placed a large order, one of the items was a pair of chainsaw boots which did not fit correctly so I rang and ordered a size larger and agreed the courier would pick up the pair to return and drop the bigger size off. I have been charged for this!!! Surely when spending hundreds of pounds this cost should be paid by the supplier not the customer!!!!
February 11, 2019
Unprompted review
Reply from Buxtons
Thank you for this feedback on this 4-star review. Sorry for the inconvenience, we are actively working on making our returns easier and more affordable for our customers. We hope this doesn't put you off shopping with us in the future.
Sophie Burgess, Digital Marketing
Good website
Good website , and my rake arrived
Promptly, I would use Buxton again
February 11, 2019
Unprompted review
Reply from Buxtons
Thank you Alison for this fantastic Review. I'm so pleased you had a great experience with us.
Lewis Wickes, Digital Marketing
comprehensive stock and easy to use web…
comprehensive stock and easy to use web site, nice quick dispatch and information from courier, excellent.
February 5, 2019
Unprompted review
Reply from Buxtons
Thank you for this fantastic review. I'm so pleased you had a great experience with us.
Sophie Burgess, Digital Marketing
Hello,
Hello,
We recently dropped off our mcculloch chains which had the following issues
1,sticking throttle
2, non functional safty brake
3, weeping fuel cap
After nearly 3 full weeks the saw has not been fixed or even been inspected and the relevant work and parts quoted for.
This a slow poor level of service for such well known large establishment, completely wasted our time at a time of year we need to use the saw.
February 1, 2019
Unprompted review
Reply from Buxtons
Russell, I'm disappointed to hear you had a poor experience with us.
At peak times in the year our workshop works on a longer than average lead times. We inform customers of the expected lead time whenever they book a repair or service with us, especially during busy periods, however it seems we didn't communicate this with you effectively this time. I can only apologise for this inconvenience Russell, I understand your frustration.
I hope you will give us a chance to redeem ourselves.
Kind Regards,
Lewis Wickes,
Digital Experience Developer.
Big enough 2 deliver great products
Big enough 2 deliver great products, small enough 2 care
January 26, 2019
Unprompted review
Reply from Buxtons
Thank you, Michael, for this fantastic 5-star review. The team is glad to hear that their hard work is paying off. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Good Reliable Service
January 23, 2019
Unprompted review
Reply from Buxtons
We really appreciate your positive rating Mr Edwards. We'd like to try to make it into a full 5 stars though, what could we have done better for you? Please let us know here or via email: sales@buxtons.net. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
replacement Silky Zubat 270mm…
Ordered a replacement Silky Zubat 270mm blade. Super fast service and next day delivery via DPD.
Highly recommend the Silky Zubat range of saws powerful and sharp 👌
Recommend Buxtons to anyone, thanks 🙏
January 18, 2019
Unprompted review
Reply from Buxtons
Thanks, Martin for this fantastic 5-star review. We are so glad to hear that you had a great experience using Buxtons. We hope to deal with you again in the future.
Sophie Burgess, Digital Marketing
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