Buy a Bike Reviews 

575
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and patient during the entire purchase process without any pressure. Reviewers also observe the smooth delivery and efficient handover service, showing that bikes are well-prepared, beautifully packaged, and ready to ride immediately. People love the wide selection of available products and the thorough guidance provided by the team. Some people were dissatisfied with unexpected fees or communication issues regarding specific bike repairs and maintenance services. A few consumers mentioned frustration over handling charges, unexpected drop-off fees, and interactions with staff when trying to resolve issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting outstanding quality, competitive... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Reviewers mention positive feedback about service, highlighting knowledgeable and helpful staff who provide a... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast and on-time arrivals.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting friendly interactions and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a new carbon road bike for a few months, until I spotted a 2025 Bianchi from Buy-a-Bike at a great price, and the right size! Staff were particularly helpful on the phone, an... See more

Company replied

Rated 5 out of 5 stars

Bought a Cube E bike from Buy a bike. Great customer service . No pressure, knowledgeable staff, test ride to make sure you are happy with what you are buying . Smooth handover on collection an... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, ordered my new bike which wasn't a stock item. Arrived and assembled in store within two days. Set the bike up ready for riding on collection. Staff are very friendly, helpful and... See more

Company replied

Rated 5 out of 5 stars

Fantastic maintenance service from the guys at Buy a Bike. Recently serviced the shock and forks on my Downhill bike plus fitted new bottom bracket, trued the wheels and rotor. Very knowledgeable team... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop

Written by the company

Lancashire Authorised Bike Dealer for Cube, Giant, Merida, Cannondale, Trek, GT, Bianchi and Riese & Muller. Bikes for all ages and disciplines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

575 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(575)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and Honest

Unreal service. Had a problem with my bike mid-ride. Luckily Buy a Bike was open, called in, they patched up the problem free of charge to get me home.

Had a good look around the shop too while I was waiting, unreal selection of bikes. Ranging from mountain bikes, e -bikes to the TT bikes.

Bike booked in for Monday for a full service and gear replacement.

10/10 experience. Simple and honest.

March 8, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you for the great review Ethan.

Rated 5 out of 5 stars

Royal mail regrettably disroyed the…

Royal mail regrettably disroyed the packaging and the items inside, however buy a bike posted the items again as quickly as possible. Many thanks 👍

February 28, 2025
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Reply from Buy a Bike

Sorry for the poor service from Royal Mail - i have put a claim in and thank you for your photographic evidence.

Rated 5 out of 5 stars

Extensive collection of top quality…

Extensive collection of top quality bikes across the whole range of disciplines. Bike I wanted was in stock , best price on line, and ready to pick up in 2hrs. The family who run the business are all very knowledgeable friendly and efficient. We enjoyed a good bike chat ! The premises are well situated with a massive parking area. Thoroughly recommend this company.

February 10, 2025
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Reply from Buy a Bike

Thank you so much Carol x

Rated 5 out of 5 stars

Fantastic service, no pressure.

I went to the store to buy a specific bike that was the wrong size for me. Aiden pointed this out to me and estimated a size medium. I was invited to look over a good range of bikes and chose to buy one, this was safety checked and I was invited back for a free interim service. An outstanding experience.

February 21, 2025
Unprompted review
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Reply from Buy a Bike

Thanks for the great review Paul .

Rated 5 out of 5 stars

Chuffed with my online purchase

Chuffed with my online purchase. They were impressive from the start of transaction. I sent an email to approximately 20 different ebike stores for a quotation and advice of what to get. Just knew I wanted an ebike that looked decent and had good range These were by far the fastest and actually helped me from headsize to leg size to suggesting an ideal bike. The provided link in their email reply showcased a Specialized Vado which has been delivered with my requested addons and is a joy to ride. One small issue, I hadn't even thought about mudflaps until today's cycle in wet weather. Need these to keep the dirt and grime from spoiling the beauty of the design and function of the moving parts. The salty water off the recently "gritted" roads needs to be channelled, as best as possible, away from mechanical parts.

December 27, 2024
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Reply from Buy a Bike

Thank you for the great review Ashley. Here’s to many happy miles in the saddle!

Rated 5 out of 5 stars

Thanks to Lewis and the team at…

Thanks to Lewis and the team at Buyabike Charnock Richard! Very professional and exceptional service! Bought an E-bike from them today. Lewis was very knowlegable and helped me to choose the right bike. A long awaited for moment and an epic ride home! Thanks again, Chris and Ann ☺️

February 7, 2025
Unprompted review
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Reply from Buy a Bike

Thank you so much for the lovely review. You may win most excited customer of the week!
:-)

Rated 5 out of 5 stars

FedEx are useless

Great communication and excellent product and would not put anyone off buying from buy a bike but a major let down by a FedEx delivery service

January 26, 2025
Buy a Bike logo

Reply from Buy a Bike

Thank you for appreciating that your issues weren’t caused by us. We get a brilliant service from our local depot Leyland, our driver can’t do enough to help. Unfortunately once it leaves the area we are in the hands of others less dedicated. I have passed on your complaint to FedEx by email as you’ll be well aware that trying to get instructions to an actual person who does what they say they will is becoming a rarity. Sorry for the stress but glad it got there in the end.

Rated 5 out of 5 stars

GREAT COMPANY

GREAT COMPANY! ❤️❤️

I knew I wanted a bike, but didn't have a clue what i actually needed. A quick chat with the team and we narrowed it down to a few, the guys talked me through the features and benefits of each one then steered me to the cheaper one of the two as it was the best fit for what i needed. The whole process was faultless, and the free coffee was amazing! I pick my new bike up tomorrow ❤️ Thank you

January 31, 2025
Unprompted review
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Reply from Buy a Bike

Thank you so much for the great review !

Rated 5 out of 5 stars

New Bike

Bought a brand new bike a Merida speeder 400 and also had my MTB serviced, very happy with both bikes, the team was fantastic friendly and very helpful, thanks to all at Buy A Bike

January 17, 2025
Unprompted review
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Reply from Buy a Bike

Thank you Chris, glad you can get to work even faster now!

Rated 5 out of 5 stars

Only took my old bike for a service and…

Only took my old bike for a service and came out with a new top of the range Reise and Muller ebike. absolutely fabulous service. Knowledgeable staff and very helpful. Really looking forward to many miles in the saddle. Thank you Buy a Bike. X

January 25, 2025
Unprompted review
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Reply from Buy a Bike

Thank you Jacky, a pleasure to meet you both.

Rated 5 out of 5 stars

Great Service!

Website was easy to use, delivery was very fast and bike was well packaged and is in great condition.
I received a call reminding me the bike didn't come with pedals and they made the arrangements to add pedals with no additional delivery charge.
Overall I'm very happy with the bike and received great customer service.

January 13, 2025
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Reply from Buy a Bike

Thanks for the great review Michael.

Rated 5 out of 5 stars

I’ve bought two bikes from them…

I’ve bought two bikes from them recently. One for my son ((his first) and one for me (mine for the first time in many years)I’m very impress with their knowledge and the respect for budgets. A great team, I would recommend to anyone.

November 29, 2024
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you so much.

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