Wonderful company to deal with!! I ordered an item and it was shipped immediately and I had a question and they got back to me the next day. Communication was very impressive and the quality of the... See more
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Mr. Reynold Jimenez was very informative, knew his job well and was EXCELLENT in handling my concerns. He is a very busy person but handles his business "even when sick" and that say's something abou... See more
Company replied
Very slow fulfillment on a DIGITAL order. FOUR DAYS AND COUNTING. Charge hit my bank right away, but nothing to show for it. Normally, digital orders are filled at any other store within an hour or tw... See more
Company replied
In todays business world customer service that goes above and beyond expectation is all to rare. Beach Camera (a.k.a. Buydig) is not only deeply concerned everyone of their customers be 100% salified,... See more
Company replied
Company details
Information provided by various external sources
BuyDig.com sells Digital Cameras, lenses & accessories, Camcorders, Laptop Computers, Tablets, LCD, LED & Plasma televisions, DVD players, GPS Navigators, Printers, Scanners, Binoculars, Housewares, Optics & more.
Contact info
United States
- 800-617-4686
- CustomerService@BuyDig.com
- www.buydig.com
4.1
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful company to deal with!
Wonderful company to deal with!! I ordered an item and it was shipped immediately and I had a question and they got back to me the next day. Communication was very impressive and the quality of the item purchased was great as well as the low price. Will def use again
March 30, 2026
Unprompted review
Very happy with the professional…
Very happy with the professional responses from customer service. Belle and Rizalyn helped me in addressing my concerns and took care of it without any followups. Don't have to worry on any purchasing from Buydig after seeing their professionalism.
January 5, 2026
Unprompted review
Reply from Buydig
Thank you for your kind review! We’re very happy to hear that Belle and Rizalyn provided professional, prompt support and were able to address your concerns without the need for follow-ups. Your confidence in purchasing from BuyDig means a lot to us, and we truly appreciate your trust and feedback.
Great Experience
Great Experience
Item in excellent condition as described.
Great assistant, from Rizalyn and Carmie.
November 26, 2025
Unprompted review
Reply from Buydig
Thank you for your great review! We’re happy to hear the item arrived in excellent condition as described, and that Rizalyn and Carmie provided great assistance. We truly appreciate your feedback and look forward to serving you again!
Billy was so patient and helpful
Billy was so patient and helpful, walking me through everything I needed to know to buy my TV, even though it was the end of the workday. Then, that same evening, he and Beach Camera got my order shipped, set up the warranty, and emailed me to let me know. Amazing service!
November 11, 2025
Unprompted review
Reply from Buydig
Thank you for the fantastic review! We’re so glad to hear that Billy was patient and helpful in guiding you through your TV purchase, even at the end of the workday. It’s great to know your order, warranty, and shipping were all handled promptly and communicated clearly. We truly appreciate your kind words and are thrilled you had such an amazing experience with Beach Camera!
This item was exactly as described, Backed by the Seller.
This item was exactly as described. I unboxed it put it together easily plugged it in, and was able to use it right away. Although it's a refurbished item it looks brand new where I couldn't tell the difference between it and a new one. The price was very reasonable considering that these selI for way more new. My wife is very happy with her new (Refurbished) vacuum. I only had one problem go wrong with it but the seller gave me several options to make it right for us both and everything went smoothly without any problems. They communicated with me very fast and assured me that they would take care of the issue with the item and even offered to refund me a significant amount back and for that we are truly grateful. I would recommend this seller to anyone because they work with you.
Great Communication, Fast Response and Delivery along with superb customer service. I'm very satisfied 😊
Thank You Very Much Rizalyn and Lariza you guys are amazing.
Sincerely,
Jorge L Vega
November 10, 2025
Unprompted review
Reply from Buydig
Thank you so much for your wonderful and detailed review, Jorge! We’re thrilled to hear that the refurbished vacuum exceeded your expectations and that your wife is enjoying it. While we’re sorry there was a minor issue, we’re glad our team was able to provide options and resolve everything smoothly.
We truly appreciate your kind words about our communication and customer service, and we’ll be sure to pass along your compliments to Rizalyn and Lariza—they’ll be delighted to hear this! Thank you for your recommendation and trust in us. We look forward to serving you again in the future. 😊
Handling the Manufacturer's defect in BuyDig
I purchased a Samsung Odyssey G7 G75F 40-inch Curved Ultrawide Gaming Monitor from BuyDig during Cyber Monday on 2025, taking advantage of an excellent eBay coupon that was too good to pass up.
Shipping was prompt. FedEx attempted delivery on Thursday, three days after the order shipped. As I was unavailable, I received the package on Friday.
Upon unboxing and initial power-up, the monitor appeared to function normally on the black background startup screen. However, after connecting it to my laptop, I discovered that approximately one-eighth of the left side of the display was significantly darker than the rest. Testing with my desktop PC yielded the same result, confirming a manufacturing defect.
I contacted BuyDig via eBay chat to request a replacement. They responded promptly, explaining that while they could not offer a direct exchange, they would process a full refund upon return of the defective unit.
I initiated the return through eBay’s system. Two days later, BuyDig recommended pursuing an RMA directly with Samsung. However, based on my previous unsatisfactory experiences with Samsung’s customer service, I declined and requested to proceed with the return through eBay.
BuyDig asked me to await return approval. Once approved, customer service representatives Mariz Amar and Rizza Mae promptly provided detailed return instructions and a prepaid shipping label. I recommend them for their excellent customer service and support. They addressed all of my concerns promptly and professionally. The return process for defective or dead-on-arrival products can often be frustrating and complicated, but BuyDig handled it efficiently.
Throughout the entire process, their communication was clear, consistent, and responsive. I am confident in recommending BuyDig and hope they continue to maintain this high standard of service.
December 13, 2025
Unprompted review
Reply from Buydig
Thank you for taking the time to share such a thorough and thoughtful review. While we’re truly sorry to hear about the manufacturing defect with the monitor, we’re glad our team was able to assist and make the return process as smooth and efficient as possible.
We appreciate your patience and understanding throughout the process, and we’re especially happy to hear that Mariz Amar and Rizza Mae provided clear, prompt, and professional support. Your kind words mean a lot to us, and we’ll be sure to pass them along.
Thank you for your confidence in BuyDig—we truly value your recommendation and look forward to serving you again in the future.
had an issue with the product, quickly resolved
had an issue with the product, but Rizalyn helped reach a quick resolution!
December 11, 2025
Unprompted review
Reply from Buydig
Thank you for your feedback! While we’re sorry to hear there was an issue with the product, we’re glad Rizalyn was able to help reach a quick resolution. We appreciate you sharing your experience and are always here to help.
I worked with Rizalyn and she took care…
I worked with Rizalyn and she took care of all issues related to my eBay order. It was a smooth process. Thanks, Rizalyn.
December 3, 2025
Unprompted review
Reply from Buydig
Thank you for your kind feedback! We’re happy to hear that Rizalyn took care of all the issues with your eBay order and made the process smooth for you. We’ll be sure to pass along your thanks—we appreciate your business!
Rizalyn was very prompt and courteous
Rizalyn was very prompt and courteous. I needed to cancel an order due to me choosing the wrong payment method, and it was handled quickly and effortlessly. Re submitted the order with the correct payment method. Great transaction all around.
December 1, 2025
Unprompted review
Reply from Buydig
Thank you for the wonderful review! We’re glad to hear that Rizalyn was prompt and courteous in helping cancel and resubmit your order with the correct payment method. We truly appreciate your feedback and are happy to know everything was handled smoothly. We look forward to assisting you again!
Had issues with a defective item but…
Had issues with a defective item but Rizalyn was able to quickly and effectively solve the issue. Very positive experience.
November 27, 2025
Unprompted review
Reply from Buydig
Thank you for sharing your experience! While we’re sorry to hear about the defective item, we’re glad Rizalyn was able to resolve the issue quickly and effectively. We appreciate your understanding and are happy we could turn this into a positive experience for you.
Very helpful support and great prices!
Mariz and Julie were very helpful in answering my post-order questions regarding a sale on the item I purchased. They were polite and quick to assist with my requests - I would definitely order from them again!
November 27, 2025
Unprompted review
Reply from Buydig
Thank you so much for the great review! We’re thrilled to hear that Mariz and Julie were able to help answer your post-order questions and assist you quickly and politely. We truly appreciate your kind words and are glad you enjoyed our pricing. We look forward to serving you again soon!
Rizalyn A promptly helped in cancelling…
Rizalyn A promptly helped in cancelling the order that was created by mistake.
November 27, 2025
Unprompted review
Reply from Buydig
Thank you for your kind feedback! We’re glad Rizalyn A was able to promptly assist you with cancelling the order created by mistake. We appreciate you taking the time to share your experience and are always happy to help.
Christine Gail was very helpful!
Christine Gail was very helpful in explaining the status of my shipment and very timely in her response. This is very important to me. She did a great job!
November 24, 2025
Unprompted review
Reply from Buydig
Thank you so much for your kind words! We’re delighted to hear that Christine Gail provided timely updates and clear communication about your shipment. She truly takes pride in helping our customers, and we’ll be sure to share your appreciation with her. Thank you for choosing Beach Camera!
I received a damaged TV
I received a damaged TV and reached out to customer service three days ago, but I haven’t gotten any response yet
November 18, 2025
Unprompted review
Reply from Buydig
We’re very sorry to hear that your TV arrived damaged and that you haven’t received a response yet — that’s certainly not the experience we want for our customers. Please contact us again with your order details so we can prioritize your case and resolve this quickly. We truly apologize for the inconvenience and appreciate your patience.
Great Customer Service
Customer Service responds quickly and is committed to customer satisfaction.
November 18, 2025
Unprompted review
Reply from Buydig
Thank you for your kind words! We’re delighted to hear that our customer service team responded quickly and ensured your satisfaction. Providing prompt and caring support is always our top priority. We truly appreciate your feedback and look forward to serving you again!
GREAT customer satisfaction!!
GREAT customer satisfaction!!! I would highly recommend this seller for future purchases.
November 18, 2025
Unprompted review
Reply from Buydig
Thank you so much for your wonderful feedback! We’re thrilled to know you had a great experience and truly appreciate your recommendation. Providing excellent customer satisfaction is always our goal, and we’re grateful for your support. We look forward to serving you again soon!
I want to thank the seller for his…professionalism and honesty
I want to thank the seller for his professionalism and honesty I am not disputing this at all I don't know how they figured that he did exactly what he was going to do and what he told me he was going to do I highly recommend this seller to anybody. rizalyn thank you so much for the partial refund you are very honest man
October 30, 2025
Unprompted review
Reply from Buydig
Hello,
Thank you so much for your kind words and recommendation! We’re very happy to hear that Rizalyn provided professional and honest service, and that everything was handled just as promised. Integrity and transparency are very important to us, and it means a lot to know you had such a positive experience.
We truly appreciate your trust and support — thank you for choosing Beach Trading Company!
Superb Customer Service
I purchased two products from this company through their eBay store, and everything went smoothly. The items arrived exactly as described, and communication was excellent throughout. When a minor issue came up, their support team (Rizalyn and Lariza) handled it promptly and professionally with outstanding customer service. I’m very satisfied and will definitely buy from this store again!
October 8, 2025
Unprompted review
Reply from Buydig
Hello,
Thank you so much for your kind review! We’re thrilled to hear that everything went smoothly with your order and that Rizalyn and Lariza provided prompt, professional assistance. Our team takes great pride in delivering excellent communication and customer care, so it’s wonderful to know we met your expectations.
We truly appreciate your trust and look forward to serving you again in the future — thank you for choosing Beach Trading Company!
Flawless store and customer service
Absolutely impressed with the customer service! Especially with Christine Gail. She was very knowledgeable and helpful all the time and she make my experience beyond 5 stars.
Highly recommend +++++
October 4, 2025
Unprompted review
Reply from Buydig
Hello,
Thank you so much for your wonderful review, Asen! We’re delighted to hear that Christine Gail provided such knowledgeable and attentive service, and that your experience went above and beyond expectations. Delivering exceptional customer care is always our top priority, and it’s truly rewarding to know we achieved that for you.
We greatly appreciate your kind words, your recommendation, and your trust in Beach Trading Company. Thank you for being a valued customer!
Misleading Listing – Sent Wrong Product, Refused to Resolve
I purchased what was clearly advertised as a Generation 3 Nest Thermostat from BuyDig on eBay. Instead, I received two Generation 2 units, which are older and lack the features I specifically needed. This was not a simple mix-up—it was a misrepresentation of the product.
When I contacted the seller to request a correction, they refused to replace the items, citing the 30-day return window—even though the issue was not about timing, but about false advertising. I did not receive what I paid for.
eBay also failed to take action, despite being made aware that the listing was deceptive. This experience has been disappointing and frustrating. I’ve been left with products I didn’t order, and no accountability from either the seller or the platform.
Buyers beware: Double-check listings and be cautious when purchasing from this seller. If something goes wrong, you may be left without recourse.
June 1, 2025
Unprompted review
Reply from Buydig
Hello,
We’re very sorry to hear about your experience, Asia, and we completely understand your frustration. Receiving the wrong item — especially one that doesn’t match the listing description — is never acceptable, and we take concerns like this very seriously.
Our goal is always to ensure that every customer receives exactly what was advertised. We’d like to review this order in detail to determine what went wrong and how we can resolve it. Could you please reach out to us directly at support@beachcamera.com
with your order number (23-07146-89482) and any photos of the items you received? Once we have that information, we’ll investigate the listing and work to make things right.
We sincerely apologize for the inconvenience and appreciate the opportunity to correct this situation.
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