What a service ! Ordered couple of days before Christmas not expecting delivery until 29th onwards. But low and behold order confirmed and delivered the next day - amazing ! This time round we ordere... See more
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Review summary
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Reviews shaping this summary
I've been ordering firewood from Firewood direct for a number of years and have never had a problem. Their wood is consistently dried, burns hot and clean, and is very well crated for delivery. Over... See more
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Firstly I would like to thank fire wood direct as I have been using this company for a number of years now and have not had any reason to complain about what was supplied or the delivery. Both service... See more
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Excellent service, logs arrived promptly and sriver put them where I wanted. Logs delivered in window although could have done being told when window was before it started as had to get home, as it wa... See more
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Company details
Written by the company
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Contact info
3 Crompton street, BL9 0AD, Bury, United Kingdom
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4.7
Excellent
997 reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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First delivery
Just received my first delivery from firewood direct. Absolutely delighted with the service. Logs are top quality, great value and delivered in a timely manner. I will be ordering from firewood direct in future. Keep up the good work
November 13, 2025
Unprompted review
Reply from BUY FIREWOOD DIRECT
So pleased to hear you’re happy with the quality of the logs and the smooth delivery. Thanks for choosing us and hope to see you again soon!
Great service
Great service. Logs delivered the following day. The driver was really excellent and very helpful.
November 10, 2025
Reply from BUY FIREWOOD DIRECT
Your review made our day! We’re so glad you’re pleased with our service!
Hassle-free experience
Hassle-free experience. Unsplit logs are great quality, slow burning and good value. Delivery was timely and convenient.
November 9, 2025
Reply from BUY FIREWOOD DIRECT
Dear Ben, so pleased to hear you’re happy with the quality of the logs and the smooth delivery. Thanks for choosing us!
All straight forward from ordering to…
All straight forward from ordering to delivery burns great
November 8, 2025
Reply from BUY FIREWOOD DIRECT
Dear Customer, thank you for sharing your experience — it means a lot to us. We’re delighted the logs are great quality and that everything was as expected.
The ordering process was easy enough - rude delivery man
The ordering process was easy enough
The delivery driver however was rude .
Dumped it in front of the garage when my husband asked him to move it he was very argumentative . He moved it eventually but customer relations really not good .
November 2, 2025
Reply from BUY FIREWOOD DIRECT
Dear Debra, thank you for taking the time to leave your feedback. We’re glad to hear that the ordering process was straightforward, but we’re truly sorry that your delivery experience was not as positive.
Our deliveries are guaranteed as kerbside only, as firewood is a very heavy product and it’s not always safe to move the pallet further onto the property. However, when conditions allow, Palletways drivers often do their best to help and place the pallet where the customer prefers. We apologise if the communication with the driver was not polite — this does not reflect the level of service we aim to provide.
Your feedback is very valuable, and we’ll make sure to share it with our delivery partner to help improve service quality in the future.
Reply from BUY FIREWOOD DIRECT
Dear Declan, we appreciate your lovely comments — happy to know our firewood and service met your needs!
Excellent service provided
Excellent service provided, and a very good pile of wood, which is now stacked away. The crate is useful too. Top marks.
November 1, 2025
Reply from BUY FIREWOOD DIRECT
Dear Customer, thank you so much for your great feedback! We're delighted to hear you’re happy with the quality and the convenience of our crates.
I have used the service every year now…
I have used the service every year now for the past 5 years. Never had a problem with the quality of wood, or the time of delivery. A great service.
October 31, 2025
Reply from BUY FIREWOOD DIRECT
Dear John, thanks so much for your continued trust and kind words — we really appreciate your loyalty! It means a lot to our team!
Great wood delivered quickly
October 27, 2025
Reply from BUY FIREWOOD DIRECT
Dear Duncan, we really appreciate your kind words — thank you!
Reply from BUY FIREWOOD DIRECT
Dear Barry, great to hear you’re happy with your firewood and delivery — thank you for choosing us! Hope our firewood keeps your home warm and welcoming!
Great goods and Service
Delivery when said it would be
Delivery driver very helpful
Wood quality for burning - great
October 26, 2025
Reply from BUY FIREWOOD DIRECT
Dear Colin, so good to hear everything arrived safely and the driver was helpful. Happy to know our firewood and service met your needs!
The delivery driver had a powered fork…
The delivery driver had a powered fork lift so he was able (and willing) to manoeuvre the pallet of wood onto my property - unlike previous deliveries where younger more jobsworth drivers have left the pallets kerbside.
October 18, 2025
Reply from BUY FIREWOOD DIRECT
Dear Peter, that’s great news! Great to know the driver was able to help! We’ll share your feedback with the delivery team — thank you for letting us know.
Great logs; great service
Easy to order, delivered on time, excellent quality logs. Happy Customer
October 25, 2025
Reply from BUY FIREWOOD DIRECT
Dear Garry, so pleased you’re happy with both the logs and delivery — we’ll pass on your kind words!
Great logs that arrived quickly and…
Great logs that arrived quickly and burn beautifully! No hesitation in recommending this supplier to my friends!
October 25, 2025
Reply from BUY FIREWOOD DIRECT
Dear Andrew, thanks a lot! Quick delivery and great burn are exactly what we aim for! Thanks for recommending us to your friends. Appreciate your kind feedback.
Reply from BUY FIREWOOD DIRECT
Dear Debra, we’re so pleased to know everything arrived on time and in great condition. Thank you for sharing!
Delivery on time communication was good
October 23, 2025
Reply from BUY FIREWOOD DIRECT
Dear Robert, great to hear! Thanks for your kind words — we’re glad you’re happy with our service.
Fast delivery of wood as described
Fast delivery of wood as described. Third time we've ordered. Would recommend
October 16, 2025
Reply from BUY FIREWOOD DIRECT
Dear David, thanks so much for your continued trust and kind words — we really appreciate your loyalty!
Reply from BUY FIREWOOD DIRECT
Dear Jon, we really appreciate your kind words! Nice to hear you’re happy with the wood and delivery.
Recent Delivery
Recent Delivery
Whilst I specified a 7.5 ton Truck this did not seem to be recognised.
Notification of arrival was not 1 hour before as asked.
I was only given 24 hours notice if delivered - fortunately was out.
Having said that the driver was excellent and got the load to where I wanted it.
October 22, 2025
Reply from BUY FIREWOOD DIRECT
Dear Richard, thank you for your feedback.
We’re sorry to hear about the inconvenience regarding the delivery notice and vehicle type. While we always pass on such requests (including 7.5-ton truck and call-ahead instructions) to Palletways, unfortunately they cannot always guarantee them under the standard economy service.
We truly appreciate your understanding — and we’re glad to hear the driver was helpful and got the crate where you needed it. We’ll share your comments with Palletways to help improve the service.
Thank you again for your order and for taking the time to let us know.
Excellent service
The wood was perfect size and properly dry. Delivered by a really polite driver. Well chuffed.
October 21, 2025
Reply from BUY FIREWOOD DIRECT
Dear Leslie, so pleased you’re happy with both the logs and the driver — we’ll pass on your kind words! Happy to hear you’re “well chuffed”!
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