Delivery was within a week which is more or less what I expected, fortunately I wasn't in a rush. What I didn't like was that I never got any update on my order, that's something I really don't like... See more
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See what reviewers are saying
Everytime great, all orders as they should & so it was this time too! Great quality of products! Definately will order again. Sometimes the delivery takes time, but thats due to Royal Mail / Internati... See more
What a fabulous site this is. You may well be the saviour of my wedding day hair in June. Was wondering how on earth my 4 little bridesmaids and myself could be ready and at the venue by 11am. Then... See more
After discovering Buy Hair on the internet I've just received the easihair colour ring, so many beautiful hair colours to choose from. My fiends and I can't wait to order our ponytails which is goi... See more
Company replied
Company details
Information provided by various external sources
We carry a range of the most popular hair extensions brands including Balmain, Beautyworks, Halo Harland hair and many more. With hair experts on hand to help you and super fast UK delivery, BuyHair is the perfect destination to get your new style!
Contact info
41A Bent Street, M8 8NW, Manchester, United Kingdom
- 0161 834 2173
- sales@strandedonline.co.uk
- www.buyhair.co.uk
4.4
Excellent
220 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Speedy and Courteous
Attractive items attractively priced with a speedy and inexpensive postage! Nothing to fault!
July 4, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Craig,
Thank you for taking the time to write a review. I'm so pleased you were happy with the product and our service.
Kind Regards,
Katrina
Customer Services
Great product but incorrect colour sent
I ordered two colours of the messy bun so I could make a more precise colour Match to my hair. Unfortunately, I received the same colour but in two different boxes, one was clearly mixed up. I will now ave to return them before I can get the correct one. So I won have hem in time for the wedding on Saturday. However, the look and quality of the item is great and can't wait for the correct one to come down.
July 3, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Danela,
I'm so sorry about the mix up with the buns you ordered. I can appreciate how frustrating it must have been for you, especially as you particularly need this for a wedding at the weekend. We will try our best to get your replacement bun out to you in time for the weekend. One of our Customer Services team members will call you later to discuss this further.
Kind Regards,
Katrina
Customer Services
Good delivery!
I was impressed with how quick I recevied my goods but was disappointed that I was sent wrong item, it was then made worse by my email not being responded to. The two stars are purely for delivery.
July 3, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Eve,
Thank you for taking the time to speak with me today. I'm pleased we managed to get to the bottom of what happened and resolve the issue. I look forward to speaking to you in the future.
Kind Regards,
Katrina
Customer Services
How Internet shopping should be!
Easy to order, great value and fast delivery. Would recommend.
July 2, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Chloe,
I'm so pleased that you were happy with our service and would recommend us.
Thanks for your feedback.
Kind regards,
Victoria
Customer Care.
Great Idea
This item I would reccommened,unfortunately for me the colour was too different from my natural/highlighted colour to blend in and I had to return. I will be keeping an eye on the site though for anymore off the like that appear, as I just love the idea of having longer hair that I can tie up for my holidays. The actual fitting of the hair piece I found easy, and if I can do it anyone can.
July 2, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Caroline,
Thank you for taking the time to leave feedback.
I'm sorry that the product you received was not a suitable match to your own hair but I'm happy to see that you would still recommend the item.
I understand that it is often difficult to choose the correct colour match over a computer screen. We hope you will choose to order from us again in the future and if you do, I would like to let you know that you can email a photograph of yourself to our Customer Service team and we can advise you on the nearest colour to your own. Or if you prefer you can send a cutting of your hair to us through the post and we can match it that way.
Kind regards,
Victoria
Customer Care.
Excellent!!!!!
I was extremly satisfied with my transaction,I was regularly updated with the status of my order,very fast delivery,will be a returning regular customer
July 2, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Jo,
It's great to hear that you were satisfied with our service.
Thank you for taking the time to leave feedback and I look forward to your future orders.
Kind regards,
Victoria
Customer Care.
fast reliable
product matched exactly, arrived promptly and good quality
June 29, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Sandra,
Thank you for taking the time to leave feedback.
I'm so pleased that you are happy with the product you received and the speed of our deliveries. I look forward to your furture orders.
Kind regards,
Victoria
Customer Care.
Reply from BuyHair.co.uk
Hi Robin,
Thanks for your comments but for queries like this you need to contact customer services so we can help you out.
Kindest Regards
Customer Care
Super quality and fast delivery
I love the products and speedy delivery. The quality is second to none with the most diverse colours of synthetic hair I have ever seen. I have been using this company for years and have never been dissappointed! Thank you x
June 27, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Fi,
Thanks so much for your feedback. I am happy to hear that you are pleased with our service!
I look forward to your future orders.
Kindest Regards
Customer Care
Very fast reliable Service
hair piece exactly as expected. I am very pleased with the colour. Thank you
June 26, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Ann,
Glad to hear you liked the speed of our service.
Thanks for your comments!
Kindest Regards
Customer Care
Best stick tips on the internet!
Really happy with the service and hair itself from BuyHair. At first, I ordered stick tips from another website to use with micro rings but my hairdresser did not rate them at all. However, he suggested BuyHair and had absolutely no complaints while putting them in for me.
June 26, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Louise,
Thanks so much for your feedback.
I'm glad to hear you were pleased with the quality of our micro rings. Please don't hesitate to contact us if you have any questions.
I look forward to your future orders.
Kindest Regards
Customer Care
Good product and prompt delivery
Great selection of products and my hair piece was exactly as I expected.
June 25, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Ros,
Thanks so much for your feedback. It's great that you were pleased with our site and your order. Please don't hesitate to contact us if there is anything else we can help you with.
I look forward to your future orders.
Kindest Regards
Lyndsey, Customer Care
Fantastic!!
I was so apprehensive about ordering on line so i contacted the company by telephone. The girls in the office were absolutely fantastic, they helped me so much, they even took pictures and e-mailed them through to me. I rec'd the product the following day but unfortunately had to return as i'd chosen the wrong colour. This was hassle free and i rec'd another product 2 days after returning the original one. I def wouldn't hestitate to recommend this site and i'll def be using them again in the future! Fantastic service!
June 25, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Debbie,
Thanks so much for your feedback. I am glad that you were pleased with the customer service you received. Please don't hesitate to contact us if there is anything else we can help you with.
I look forward to your future orders.
Kindest Regards
Lyndsey, Customer Care
Fabulous!
Little much maybe for 25 strands of hair but good low fee for next day shipping! :))
June 23, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Julia,
Thanks so much for your feedback. I am glad that you were pleased with our shipping service. I'm sorry that you were unhappy with the price. Please note that all of our prices are in line with our competitors and that human hair prices have been increased due to rising material costs. Please don't hesitate to contact us if there is anything else we can help you with.
I look forward to your future orders.
Kindest Regards
Lyndsey, Customer Care
true blue,,love it, thankyou
i love this shop,,service is brillant and so quick delivering,,,so much to choose from,am realy happy with my order,,,would recommend to all my friends, x
June 23, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Desne,
Thanks so much for your feedback. I am so pleased that you like our site! Please don't hesitate to contact us if there is anything else we can help you with.
I look forward to your future orders.
Kindest Regards
Lyndsey, Customer Care
Excellent service will use again
i was very pleased with my ponytail and will use the service again, it was quick and efficient
June 22, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Janet,
Thanks so much for your feedback. I am glad that you were pleased with your new ponytail. Please don't hesitate to contact us if there is anything else we can help you with.
I look forward to your future orders.
Kindest Regards
Lyndsey, Customer Care
Lovely product! so happy
Stuff were very helpful over the phone to choose the right hair extension for me. Delighted with my purchase and will buy again :)
June 22, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Keren,
I'm so pleased that you are happy with the help you received from our Customer Service team. We are always available to answer your queries and advise you on the best products for your needs so please don't hesitate to contact us again in the future.
Thank you for taking the time to leave feedback.
Kind regards,
Victoria
Customer Care.
Reply from BuyHair.co.uk
Hi There,
Thanks so much for your feedback. I am glad that you were satisfied with the price and delivery of your order. Please don't hesitate to contact us if there is anything else we can help you with.
I look forward to your future orders.
Kindest Regards
Lyndsey, Customer Care
Exactly as I ordered
I ordered this item which has been delivered quickly and is exactly as I wanted . Very satisfied customer
June 21, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Ann,
Thanks so much for your feedback. It is great to hear that you are pleased with your item and its delivery. Please don't hesitate to contact us if there is anything else we can help you with.
I look forward to your future orders.
Kindest Regards
Lyndsey, Customer Care
pretty good
Not quite Balmain quality, none the less it does the job at an affordable rate and it looks very natural. I'm happy with my purchase at this price and the purchase of after care products too. Very impressed with the outcome if the service.
June 20, 2012
Unprompted review
Reply from BuyHair.co.uk
Hi Jackie,
I'm glad you were pleased with our service. Regarding the quality of the hair, if you contact our customer service team next time you order, they would be glad to recommend a brand of hair that matches your desired quality.
Kindest Regards
Customer Care
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