I Travelled for the first time on Northern to Middlesbrough then onto the Whitby train,The train was delayed as it hit many red light signals, Nothing the driver could avoid, I got a message on phone... See more
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Train got cancelled and got told I’d be entitled to a refund. Contacted them the same day and they said I had to email their department about it and they said they reply in 14 days. Never got a reply... See more
Absolutely disgraceful. There was no information at the station where we started the journey. The train we wanted was randomly cancelled. The next one, an hour layer, was 15 mins late. The train is... See more
Booked return tickets from Eccles to Liverpool on 11/7/26 to watch the England v Fiji rugby match. This turned into a nightmare journey as each successive train was completely full with passengers p... See more
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Brilliant Train Service.
Although only a very short journey from Leeds to Kirkstall Forge (Bradford Forster Square) it was a truly enjoyable last part of train journey. 9 carriages! Lovely clean train, comfy seats, very pleasant staff. Could certainly teach horrendous Cross Country Trains several lessons, especially the number of carriages required for comfort and especially safety.
Northern rail late again miss my…
Northern rail late again miss my connection and mess up my day and cost me a lot of money in lost time and business. Dreadful service happens time and time again.
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