Buzz Supplies Ltd Reviews 

2,538
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 415 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and value of the products, often noting competitive pricing and a wide selection. People are also very satisfied with the efficient delivery service, highlighting that items arrive promptly and are exceptionally well-packaged. The overall ordering process is described as easy, with many appreciating the clear communication and positive service. However, some customers noted occasional delivery delays or a lack of tracking information. A few people also experienced products arriving damaged or not functioning as expected. There were also instances where customer service responses regarding these issues were perceived as unhelpful or slow.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting excellent quality, good prices,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Quality

People report positive experiences with quality, with many reviewers noting that products meet or exceed... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be well-priced,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found Buzz on a search engine after looking for 6 viterous rice bowls. Well priced so placed my order. A few days later it was dispatched and I received tracking updates. Arrived as expected excep... See more

Company replied

Rated 4 out of 5 stars

Great pricing and fast customer service. I had to email as I was expecting my order to arrive sooner than it did. They explained they were waiting for one item to come back in stock but would send w... See more

Company replied

Rated 4 out of 5 stars

Great products which arrived well packaged. Delivery delayed by one item which was out of stock - it would have been helpful to have been informed about this. Otherwise very happy overall and will def... See more

Company replied

Rated 5 out of 5 stars

I rarely do reviews because 9 times out of 10 you order, it’s delivered and it’s what you ordered. This should be normal. And sure enough I ordered, it was delivered and it was what I ordered. Howev... See more

Company replied


Company details

  1. Restaurant Supply Store

Information provided by various external sources

Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(2,538)

385 reviews in the last 12 months

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Rated 5 out of 5 stars

We use Buzz Catering regularly

We use Buzz Catering regularly, the products are competitively priced against other suppliers and the delivery is quick. Can thoroughly recommend.

June 1, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Karen
Good afternoon
Many thanks for you review and confirming our prices are competitive.
Kind regards

Rated 5 out of 5 stars

Bought crockery for a new holiday let…

Bought crockery for a new holiday let and couldn’t be happier. The website was easy to use, the crockery is exactly as described and really lovely quality, and delivery was quick and hassle‑free.

June 1, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Jo
Good afternoon
Many thanks for your review and 5* rating. Many thanks for confirming the website was easy to use and that your order was what you wanted.
Kind regards

Rated 5 out of 5 stars

Good range of crockery

Good range of crockery, easy to order and delivery was much quicker than I expected. After placing my order I was kept updated on progress which included a tracking link. Items arrived very well packaged, great to look at and lovely to use.

June 1, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi
Good afternoon
Many thanks for your review pleased you are happy with your order.
Kind regards

Rated 5 out of 5 stars

Very Happy

Tired of using substandard toilet cleaners that cannot match the power of thick bleach, I searched for refillable angle necked HDPE bottles with a removable nozzle. Buzz Catering has an exact match, complete with a childproof red lid, in a 1 litre size.

The bottles are excellent. Strong enough to not deform, but easy to squeeze and direct a jet of bleach where needed. The nozzle plug fits firmly into the neck, with no chance of accidental ejection under normal use. It is simple to pry out with a dull butter knife-type instrument without damaging the nozzle or the neck of the bottle.

Ordering was straightforward. I was particularly impressed by not being forced to make an account for a small initial order as a private individual, but rather having the "Guest" checkout option highlighted above the need to make an account.

The delivery was surprisingly quick. I expected the Items to come via Royal Mail, but the package was processed and shipped via Evri.

I placed the order at 12:21 on Friday 22 May 2026 and received my package from Evri at 12:54 on Tuesday 26 May 2026 -- just one business day later, taking into consideration the Bank Holiday weekend. In that time, I received 7 confirmation, invoice, and tracking emails from Buzz Catering and Evri. I find it difficult to comprehend how other reviewers fail to understand that shipping lead times, by default, are quoted in "business days" for over 90% of e-commerce businesses and logistics carriers -- Amazon Prime is a premium service, and even that defaults to "Prime Day" deliveries at the weekend.

All in all, I am very happy with the service I received from Buzz Catering, and I am equally happy with the product provided. I will certainly return for further supplies, and will pass their name to friends I have in the pub and restaurant sector

May 22, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi David
Good afternoon
Many thanks for your wonderful review and confirming the options given and product were excellent.
We look forward to your continued business.
Kind regards

Rated 1 out of 5 stars

Steer clear.

Steer clear. I ordered a commercial glass washer which the website said was in stock, only to receive a call to say it wasn't, and to be offered an equivalent alternative. Fine, but I explicitly asked if it came with a glass tray and was assured it did - the person said "I've worked here for a long time and I know the products". It didn't come with one, and we couldn't use it for weeks until one came became available to send us. The glass washer then went into fault mode a few weeks later, we paid their call out charge which was refundable if the equipment was faulty. The engineer told us it had a loose connection, but two months later we're still yet to receive the £180 refund and my emails are being ignored.

March 26, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi James
Good morning
Please accept our apologies for the issues you have experienced with your order and product. If you contact service@buzzsupplies.co.uk with your service reference they will be able to investigate with regards to the refund.
Kind regards

Rated 5 out of 5 stars

Just used Buzz Catering for the first…

Just used Buzz Catering for the first time for Clinical wipe supplies. Best price I could find on the internet and super quick delivery. A very positive experience.

May 20, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Scott
Good morning
Many thanks for confirming our price and delivery were the best.
Kind regards

Rated 3 out of 5 stars

Lousy website and 5% code didn't work

Lousy website and 5% off for new customer code didn't work (it's simply WELCOME5 but customer support agent wouldn't give me it) so I'll simply take my business elsewhere. What does 5% off for a new customer cost you vs losing me to Nisbets etc?

May 26, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Andrew
Good morning
Please accept our apologies the discount code did not work I can confirm that there are products - equipment, furniture and rational products that are excluded from the offer.
If you can email sales@buzzsupplies.co.uk with the reason you feel our website is unpleasant and this can be passed onto the relevant department.
Kind regards

Rated 5 out of 5 stars

Great service

Great service, product as expected and we'll priced. Thank you.

May 20, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Gillie
Good morning
Many thanks for your your review and confirming product well and well priced.
Kind regards

Rated 4 out of 5 stars

I have used Buzz catering for many…

I have used Buzz catering for many years, and have had no problems with the ordering process and delivery. However, I would have given 5 * if the delivery firm (DHL) hadn’t just left my rather large parcel on a drive at around 5pm,and claimed that I had signed for it!! I discovered it the following day after it had sat out in the rain overnight. Fortunately, the contents weren’t damaged. But, of more concern is that whole package could have been stolen. Access to the open building was only a few steps further along so really ther was no excuse for it to be left where it was. It such a shame that Buzz missed out on a 5* reveiw because it was let down by the delivery firm.

May 13, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi
Good morning
Please accept our apologies for the way DHL left your parcel but many thanks for confirming the product are not damaged.
Kind regards

Rated 5 out of 5 stars

Order arrived very quickly

Order arrived very quickly, well packaged and good communication throughout. Good prices.

May 12, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Shirley
Good morning
Many thanks for your review.
Kind regards

Rated 4 out of 5 stars

Great products at a great price

Great products at a great price, delivered as described. Only reason not 5 stars was slight lack of contact about how long it would take to get delivered.

April 28, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Greg
Good afternoon
Please accept our apologies you were not aware of how long it would take. I can confirm when the order is placed online you would have been given an estimated delivery date.
Many thanks for the review.
Kind regards

Rated 1 out of 5 stars

Awful customer service

Awful customer service, bought some tools, paid for it and didn't receive, after calling the customer service no apology offered !!! No even immediate refund, what an awful company!

April 29, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Mido
Please accept our apologies for any delays with your order. If you have any more issues please email sales@buzzsupplies.co.uk with your order number and we can investigate for you.
Kind regards

Rated 5 out of 5 stars

Great products at reasonable prices

Great products at reasonable prices. Fair delivery charge and arrived promptly and very well packed. I'm very satisfied.

May 8, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Kim
Good morning
Thank you for your review and pleased the prices and products were great.
Kind regards

Rated 5 out of 5 stars

Eazybuzz fly chain for door Ordered ✅

Eazybuzz fly chain for door Ordered ✅
Email confirmation ✅
Delivered as promised ✅
Item perfect ✅
And bonus £30 cheaper than same item other places tick ✅ ✅

May 8, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Jane
Good morning
Many thanks for your review and for confirming our service and prices are good.
Kind regards

Rated 5 out of 5 stars

Bought set of mugs from this company

Bought set of mugs from this company , absolutely love them , good size and look amazing everyone comments on them love love love

May 7, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi
Good morning
Pleased to hear you love your mugs.
Kind regards

Rated 2 out of 5 stars

Good product. Good price. Disappointing delivery service.

The product was what we wanted at a good price. Unfortunately, our first experience with Buzz was let down by the delivery process.
We were under the minimum order value for free delivery, so paid the necessary fee for what I thought was next day.
Ordered on the Tuesday, the package took until the following Tuesday to arrive.
This was disappointing to say the least!

April 21, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi
Good morning
Please accept our apologies I can confirm that premier delivery is 24 hour delivery from despatch and each product has the delivery lead time on them. I can confirm that when you go to the basket it will give an estimated delivery date.
Again please accept our apologies for this.
Kind regards

Rated 5 out of 5 stars

Easy

Easy, quick, no issues

May 5, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Sam
Good afternoon
Many thanks for your review and rating.
Kind regards

Rated 1 out of 5 stars

They took my money and give wrong…

They took my money and give wrong items. I have sent them all the proof and now they won't even refund me. Robbers! Stay away from them.

May 6, 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi
Good afternoon
Please accept our apologies I can confirm that we have confirmed the correct product was delivered and as the products are freeform these are not completely round. We have stated a return can take placed but as per our terms and conditions a re stocking fee will apply.
Please note that we can arrange for cost of samples to be sent before you purchase we would just need an email sending with the product numbers.
Kind regards

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