I found Buzz on a search engine after looking for 6 viterous rice bowls. Well priced so placed my order. A few days later it was dispatched and I received tracking updates. Arrived as expected excep... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great pricing and fast customer service. I had to email as I was expecting my order to arrive sooner than it did. They explained they were waiting for one item to come back in stock but would send w... See more
Company replied
Great products which arrived well packaged. Delivery delayed by one item which was out of stock - it would have been helpful to have been informed about this. Otherwise very happy overall and will def... See more
Company replied
I rarely do reviews because 9 times out of 10 you order, it’s delivered and it’s what you ordered. This should be normal. And sure enough I ordered, it was delivered and it was what I ordered. Howev... See more
Company replied
Company details
Information provided by various external sources
Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.
Contact info
Unit F Woodside Industrial Estate, CM23 5RG, Bishop's Stortford, United Kingdom
- 01279876500
- sales@buzzsupplies.co.uk
- www.buzzcateringsupplies.com
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delays in dispatching
Delays in dispatching, delays delivering by dhl after dispatching. 10 days after ordering and three phone calls to customer service I’m still waiting for my item.
April 9, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Vladimir
Good morning
Please accept our apologies for the delay with your order, if you email sales@buzzsupplies.co.uk with your order number we can investigate this further for you.
Kind regards
Very well packaged up and arrived…
Very well packaged up and arrived promptly. Unfortunately I ordered the wrong size of knife so am giving it away to the hostess I am having dinner with
tonight !
April 16, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Christine
Good morning
Many thanks for your review and confirming arrived promptly.
Kind regards
Good Online Retailer
Easy online transaction and good prices with relatively quick delivery to a remote part of the West of Scotland.
April 15, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good morning
Many thanks for your review pleased to hear the transaction and prices are good.
Kind regards
Excellent service
Excellent service. Needed to replace some dinner knives from a cutlery set. Easy to order and fast despatch and delivery. Thank you Buzz.
April 11, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Jill
Good morning
Many thanks for confirming your order was easy and fast.
Kind regards
Great products
Great products, just a little disappointed in delivery time / updates. Would order from them again.
April 18, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Karen
Good morning
Many thanks for confirming the products are great and please accept our apologies for any delay's.
Kind regards
Incorrect lead times… arrogant customer services
Ordered items on a Saturday with a 3-5 day delivery lead time. Called to check on status to be told estimated delivery is 9 days after order. They also stated the 3-5 days quoted are actually business days. If that is the case - just state that on your lead times! Arrogant customer services. Take it or leave it attitude. If I could leave zero stars I would.
April 15, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good morning
Please accept our apologies with the delay of your order, I can confirm that if you place your order online it will state a estimated delivery date before you go to the checkout, but again please accept our apologies if this was delayed further.
Kind regards
So disappointed with this company
So disappointed with this company
I ordered a six pack of cups. Still hadn’t received an email a week after ordering to say they had been posted. So I emailed the company who said sorry an issue with supplies however I did get an email that same afternoon saying your parcel has been sent out, may be a coincidence.
I received the cups few days later damaged exterior box and broken cup inside. I took a photo and emailed to the company. Their response was we cannot send you another cup as we can’t split orders so I wouldn’t have a full set now and they would return the money for one cup.
Cups are nice enough but service was very bad.
April 13, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Paul
Good morning
Please accept our apologies for the delay and damaged delivery. Unfortunately we cannot split the boxes that they are supplied in from the manufacturer. If you have any for issues please email sales@buzzsupplies.co.uk and we can investigate for you.
Kind regards
Exactly what i was looking for at an…
Exactly what i was looking for at an affordable price. Delivered within a few days of ordering. Very happy with the plates I purchased.
April 13, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Andrew
Good morning
Many thanks for your review and happy you are pleased with your purchase.
Kind regards
The item i ordered was sent to the…
The item i ordered was sent to the wrong address an empty shop but the delivery driver somehow got a signature when I rang i was told someone would get back to me still waiting not very good service
They sent out a replacement within 3 days much better service
April 13, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Laurie
Good morning
Please accept our apologies for the delivery to the incorrect address I can confirm replacements have been sent.
Kind regards
Great price ordered a fryer and was…
Great price ordered a fryer and was delivered the next day easy website it was quick easy and simple
April 10, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Charlotte
Good morning
Pleased your order was quick and at a great price.
Kind regards
Disappointing delivery time and communication
I placed an order on 31st March based on next day delivery, as advertised on the website, and paid £24.99 for shipping on that basis.
The order did not arrive until 13th April. Having received no tracking information but instead, an automated email asking me to leave a review before the order had even arrived, I sent a follow-up enquiry. I received no reply.
The items did eventually arrive, but the delay and lack of communication fell well below expectations, particularly given the premium delivery charge.
April 13, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good morning
Please accept our apologies for the delay if you email sales@buzzsupplies.co.uk with your order number we can investigate the reason for this.
Kind regards
Ordered Polar C-Series Upright…
Ordered Polar C-Series Upright Commercial Freezer 600 Litre from Buzz, it was delivered straight from the manufacturer, and put into place. Excellent customer service. Thank you 😊 Will be using again.
April 6, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good morning
Many thanks for your review and confirming your order was delivered quickly. Look forward to your continued business.
Kind regards
I have ordered from them several times…
I have ordered from them several times and i always happy with my purchase.Great selections for catering stuff. Great value for money.
April 2, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Daisy
Good morning
Many thanks for you review and for confirming great selection and value for money.
Kind regards
Multiple time I tried
Multiple time I tried, says items are in stock, after paying, you have to wait several days to receice they will say items arent available
April 13, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good morning
Please accept our apologies for the delay with your order, if you have any more issues please email sales@buzzsupplies.co.uk with your order number and we can help you.
Kind regards
Great products which arrived well…
Great products which arrived well packaged. Delivery delayed by one item which was out of stock - it would have been helpful to have been informed about this. Otherwise very happy overall and will definitely use again.
April 8, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Hazel
Good morning
Please accept our apologies you had a delay with your order, but pleased you are happy with the products.
Kind regards
Please AVOID this company
O purchased from this "company" more then 10k furniture.. everything brand new.. 2 of the dishwashers were faulty..4 months used..and without using them much..broken..only parts covered from them.. 1 year warranty of what? Absolutely embarrassing costumer service and policy.. i'm sure i will never buy bot even a spoon from them and all the people i know..
SCAMMERS
April 1, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Pasquale
Good morning
Please accept our apologies for any issues you have had if you can email service@buzzsupplies.co.uk if you have anymore issues they will be able to help you.
Kind regards
Avoid this seller
Avoid this seller. On their website they show you nice, available items, and you pay expecting to receive them the next working day. But it can take up to 10 days, and they have no contact or communication with you after the sale. You have to call them every day to follow up, and they give you a different, ridiculous excuse. In the end, they promise to send your items “next week"
April 9, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good morning
Please accept our apologies for the delay with your order if you have any issues please can you email sales@buzzsupplies.co.uk with your order number and we can investigate for you.
Kind regards
Unfortunately they did not have the…
Unfortunately they did not have the £2000 dishwasher i purchased they did take the money then offered me an inferior one for £1400 I accepted this as needed dishwasher fast i have still not received my £600 back this was over 5 days ago .
March 29, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Scott
Please accept our apologies for not having the stock if you can email sales@buzzsupplies.co.uk with your order number we can investigate the refund for you.
Kind regards
Over a week for delivery when it stated…
Over a week for delivery when it stated next day delivery, had to call to check the order had been placed.
March 30, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi John
Good morning
Please accept our apologies you had a delay with your order. If you have any issues please email sales@buzzsupplies.co.uk and we can investigate for you.
Kind regards
Excellent service from order to…
Excellent service from order to delivery such good price
March 31, 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Paul
Thank you for your review.
Kind regards
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