Amazing online shop. Once again Byflou.com has delivered their promise as expected. I’m so happy with my purchase best price anywhere, delivery was quicker than promised originally, quality top clas... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Made two separate order for 3 items. Both orders are currently delayed. One of the orders has already passed the promised shipment date, with no new updates, and the other is delayed 4 months!!!!... See more
To Michelle, Stinne and multiple others that have sent me order updates on different occasions when my order couldn’t be completed due to not all products being in stock or other delays. THANK YOU!... See more
AVOID THIS SITE - SCAM MERCHANT You pay. They keep the money. Order placed and paid in full. Product never shipped. Refund never received. Customer service completely failed to... See more
Company replied
Company details
Written by the company
Your home and lifestyle destination online. We offer a careful selection of the best furniture, interior and objects. New owners as of 1 May 2026
Contact info
Jyllandsvej 7, 9500, Hobro, Denmark
- hello@byflou.com
- www.byflou.com
3.2
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Multi-month delays and no contact.
I have ordered a product with shipping in January, but it was twice delayed by a month, and when I sent an inquiry about the order, I received no response. This is my second bad experience with this company.
February 15, 2026
Unprompted review
Reply from Byflou.com
Dear Sebastian,
Thank you very much for your review.
I am sorry to hear about the challenges you are experiencing.
However, I can see that you have been in dialogue with us and that a solution has been found.
Have a great day!
Kind regards
The Sales Support team at Byflou
Super efficient service
Super efficient service. Quick delivery, clear communication and great product.
January 28, 2026
Unprompted review
Reply from Byflou.com
Hi Sheka,
Thank you so much for your wonderful review! I'm really happy to hear that you had such a positive experience with our service, quick delivery, clear communication, and a great product. It means a lot to our small team.
All the best,
Thomas
KasaSagi — The new Byflou
I ordered two chairs in December
I ordered two chairs in December, which were supposed to arrive within 9–12 days. They were meant to be a Christmas gift. When they didn’t arrive, I contacted customer service and was informed that delivery would be in early February. February came and went—still nothing. After reaching out again, I was told the new delivery date would be the end of March.
This is a complete disaster. There was no proactive communication and not even a small gesture of goodwill offered. I am very disappointed and unfortunately cannot recommend ordering from this company.
February 11, 2026
Unprompted review
Reply from Byflou.com
Dear Noémie,
I am so sorry to read about the chairs you ordered in December and the incredibly frustrating experience you've had with the constantly shifting delivery dates and the complete lack of communication. I can only imagine how disappointing it must have been to not receive your Christmas gift, and then to be left without answers.
I want to explain why communication became impossible: the old Byflou.com ApS went bankrupt on 27 February 2026. When that happened, the staff were sent home by the bankruptcy trustee and immediately lost all access to the email and order systems. It was never that anyone ignored your messages on purpose; it was simply that there was no one left who could respond.
This is difficult news, and I am truly sorry if this is the first you are hearing of it. KasaSagi is a brand-new, much smaller company, built by a handful of former Byflou colleagues, and we have since bought the Byflou.com brand. Because we are a new entity, we have no access to the old company's order systems and, as much as I wish we could, we simply cannot ship or refund orders placed with the old Byflou.com ApS.
To help you get your money back, I strongly recommend contacting your bank for a chargeback, or if you paid with PayPal, using their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information and guidance on all these options on our dedicated page here: https://www.byflou.com/new-owners
I truly hope you can recover your funds quickly, Noémie.
Thomas
KasaSagi — The new Byflou
Do not buy on this website
I have ordered from that website like 3weeks ago and my order is still processing however it shoud be send immediately. I have contact the customer servise and they promised to send it that day, but surprise..nothing happened. Really really dissapointed.
February 10, 2026
Unprompted review
Reply from Byflou.com
Dear Hana,
We sincerely apologize for the frustration and disappointment caused by the delay in your order. We understand how frustrating it is to be promised a same-day dispatch and not receive it, and this is certainly not the experience we want for our customers.
We are currently looking into your order and will ensure it is processed and shipped as quickly as possible. You will receive an update as soon as your order is on its way.
Thank you for your patience.
Kind regards
Helene
This website is a complete SCAM!!
This website is a complete SCAM!!! I have returned some pretty expensive jeans and to this day absolute silence from them! I have emailed them, tried to call their fake number that doesn't exist. No reply besides an automated email. My refund has arrived in their facilities on 22nd of JANUARY o this day no refund, no reply, NOTHING. I am beyond pissed off and I have reported them as a scam to my bank. Hopefully I will get my money back from them. I hope this review helps someone out there. Do not buy from them.
February 10, 2026
Unprompted review
Reply from Byflou.com
Dear Nicole,
We sincerely apologize for the frustration and distress this situation has caused. We completely understand how upsetting it is to have returned an expensive item and not yet received your refund, especially after multiple attempts to contact us.
I can confirm that your return has been received at our warehouse, and we are currently processing your refund as a priority. You will receive confirmation as soon as the refund has been completed.
We truly regret the inconvenience and poor experience you have had, and we thank you for bringing this to our attention so we can improve our processes.
Kind regards
Helene
I placed an order in October
I placed an order in October. I was eventually informed that it would ship in January. I wasn't too happy but I was willing to wait. I was then informed it would be sent on 5th February. No sign of it being sent so I asked what was going on and they said it will now be shipping on 10th March. That's 6 months since I placed the order and I'm not at all confident it will be shipped then so I would like to request a refund at this point and will never order from here again. I've never had an experience like this before, such a pity!
February 10, 2026
Unprompted review
Reply from Byflou.com
Dear Amy,
We sincerely apologize for the repeated delays and the frustration this has caused. We completely understand how disappointing it must be to wait this long, especially after being given several revised shipping dates. This is certainly not the experience we want for our customers.
We are truly sorry that this situation has led to such a negative experience, and we regret that we did not meet your expectations.
Kind regards
Helene
I ordered some items in October 2025…
I ordered some items in October 2025 with it written that it would take about 4 weeks to ship, after a month they told me that they would ship in December. In December they sent me an email that another month would have passed, until they arrived a few days ago where they told me that they would ship the items in March. To date, that I have requested a refund of my order, they no longer answer me. Unreliable
October 15, 2025
Unprompted review
Reply from Byflou.com
Dear Marco,
I am so sorry to hear about the incredibly frustrating experience you've had with your order from October 2025, and especially that you haven't received any answers regarding your refund request. I understand how upsetting it must be to face repeated delays and then silence.
When the old Byflou.com ApS went bankrupt on February 27, 2026, the staff were unfortunately sent home by the bankruptcy trustee and immediately lost access to all email and order systems. This meant there was genuinely no one left who could respond to messages or process refunds, which I know is incredibly difficult news to hear.
I have some difficult news regarding your order. KasaSagi, the company I am part of, has since bought the Byflou.com brand. We are a brand-new, much smaller company, built by a handful of former Byflou colleagues. Because we are a new entity, we simply have no access to the old company's order systems or funds, and therefore, we cannot ship your original order or process a refund for it, much as I wish we could.
To help you get your money back, I strongly recommend pursuing a chargeback through your bank or, if you paid with PayPal, using their Buyer Protection. You can also file a creditor claim with the bankruptcy trustee, DLA Piper. You'll find more detailed information and guidance on these options on our dedicated page here: https://www.byflou.com/new-owners
I truly hope you are able to recover your funds quickly. Thank you for your understanding during this challenging transition.
Thomas
KasaSagi — The new Byflou
Perfect service
Perfect service: wonderfully packaged as a gift, very fast delivery, great communication.
Thank you !
January 28, 2026
Unprompted review
Reply from Byflou.com
Dear komiška,
Thank you so much for your wonderful review! I'm truly delighted to hear that you had such a perfect experience with your order, from the gift packaging to the fast delivery and communication.
It means a lot to us that you took the time to share your positive feedback.
Warmly,
Thomas
KasaSagi — The new Byflou
Reply from Byflou.com
Hi Josef,
I'm so glad to hear that everything was fine with your order and that you had a smooth international shipping experience! It means a lot to us to get such positive feedback.
Thank you for taking the time to share your experience.
Best regards,
Thomas
KasaSagi — The new Byflou
Where is my money
23 days has passed since my return package arrived at their warehouse. Yet I still have not received the refund.
Customer service keeps lying to no end. Unbelievable this company still operates under EU law.
To avoid at all costs.
January 30, 2026
Unprompted review
Reply from Byflou.com
Dear Wenjing,
We apologize for the long wait and the frustration caused by the fact that your refund has not yet been received.
I can see that we are working on the matter, but unfortunately we are a little behind with the processing of returns at the moment. We are doing everything we can to get your refund processed as quickly as possible, and you will hear from us as soon as it is in place.
Once again, we apologize for the inconvenience and thank you for your patience.
Kind regards
Helene
Order made at 29-10-2025... still no delivery.
Order made at 29-10-2025. I write this at 29-01-2026. Some e-mail about how much they care and that delivery will be soon at our home. It was sopouse to be a Christmass gift.
January 29, 2026
Unprompted review
Reply from Byflou.com
Dear Joanna,
We would like to apologize for the long wait and the frustration it has caused, especially since the order was intended as a Christmas gift.
I can see that our colleague will be contacting you shortly with a new and specific delivery date so that we can get the order delivered as soon as possible.
Once again, we apologize for the inconvenience and thank you for your patience.
Kind regards
Helene
I need a resolution
9This is my 2nd review as the first got no response. I ordered on 11th September with an expected delivery of 5-7 weeks. Like many others, it got delayed several times. It was finally dispatched in December, but I heard nothing from the courier so after 3 weeks I chased, and was then told that actually it had just been sitting in their warehouse for the 3 weeks! Gave another couple of weeks, chased, and was then told it had been dispatched but then incorrectly returned to them!! At this stage they offered a refund of my shipping costs which I am yet to receive. I now have tracking info and can see it has been in transit since 9th jan with no movement. No replies to my emails to customer services. Seriously guys, what kind of company are you running here? It's not acceptable.
In response to your response: no, your colleague is not helping to find a quick and satisfactory solution. They have not been able to come up with a solution for the last 5 months!!! I would not call that quick. The last information I received was that there had been 'another mix up' with my delivery, what on earth does that mean?! I have literally never had an experience like this with any other company, it is beyond ridiculous and bordering on scam territory.
January 23, 2026
Unprompted review
Reply from Byflou.com
DearEvelyn,
We would like to apologize for the many problems and long wait you have experienced with your order. This is certainly not the experience we want for our customers.
I can see that my colleague is already helping you with this matter, and we are working to find a quick and satisfactory solution.
Thank you for your patience while we resolve this.
Kind regards
Helene
Missing refund
I returned a chair in the beginning of January, and ByFlou has still not refunded my purchase. According to the tracking information it was delivered to ByFlou on the 8th. of January, i.e. 2 weeks ago today. I have sent several emails, but they are not responding.
January 22, 2026
Unprompted review
Reply from Byflou.com
Dear Mette,
Thank you for your message. We sincerely apologize for the delay in processing your refund.
We have been a bit behind with returns recently, which caused the delay in responding to your emails. However, we can confirm that your refund has already been processed in the meantime.
We apologize for any inconvenience this delay may have caused and appreciate your patience.
Kind regards
Helene
I ordered a bedside crib on 16…
I ordered a bedside crib on 16 November, and I received email after email about my order being delayed - for months. Om 16 January, when my order was supposed to be shipped (according to the latest of many emails), I received another email saying it would be delayed until 4 February.
With my baby being expected to arrive soon, I was forced to cancel my order and look for alternative options last minute - which I really wanted to avoid, which is why I placed my original order on 16 November. This process has caused me so much stress from start to finish.
I asked for a compensation for the inconvenience caused, but Byflou said no. Terrible customer service.
I would avoid purchasing anything from this company. I am staying away from now on.
January 16, 2026
Unprompted review
Reply from Byflou.com
Dear Sara,
We would like to apologize for the long wait and the frustration you experienced in connection with your order for a bedside crib on November 16.
We understand how stressful this must have been, especially considering the expected birth, and we regret that you had to cancel the order and find alternative solutions at the last minute.
We take your feedback seriously and apologize once again for the poor experience and lack of compensation, which we understand has made the situation even more frustrating.
Kind regards
Helene
I am writing to express my…
I am writing to express my disappointment regarding my most recent order with ByFlou.
I have placed several orders with your company in the past. Although delivery times are usually long, I always received regular updates, which I appreciated. For my latest order, however, I had to wait almost two months. This was not an issue for me, as the item was intended as a New Year’s gift.
Unfortunately, when I opened the box containing the ModuBar toy, I discovered that several parts were missing. This was very disappointing, especially given the long waiting time and the fact that it was meant as a gift.
I have already sent several emails regarding this issue but have not received any response so far. This lack of communication is concerning and not what I expected based on my previous experiences with your company.
January 1, 2026
Unprompted review
Fast delivery from Denmark to Germany
Fast delivery from Denmark to Germany, easy ordering process, no surprises
January 5, 2026
Unprompted review
Extremely disappointed
Extremely disappointed: From 8 weeks to 19 weeks with no explanation.
I ordered five items (Montana Furniture) on Sept 23, 2025. After four delivery delays, my expected date has moved from November to February 2026.
What is most frustrating is the lack of transparency. I’ve had to contact them repeatedly for updates, only to be told there are no supply chain issues. If there are no issues, why is my order 11 weeks late? They offered a 10% discount as compensation, which is insulting considering the poor service and the amount of time I've spent chasing them down. Very unprofessional experience.
Note! I did contact Montana directly to see if they have experienced any logistic or supply chain issues - they confirmed that they have not and the delay is not due to Montana.
January 16, 2026
Unprompted review
Reply from Byflou.com
Dear Ali,
We would like to apologize for the long wait for your order and the inconvenience this has caused.
I can see that you are in contact with my colleague, who is helping to follow up on the matter, and we hope that this communication will provide you with the necessary clarification and support along the way.
We appreciate your patience and apologize once again that the delivery has taken longer than expected.
Kind regards
Helene
Total disappointment and unprofessional…
Total disappointment and unprofessional approach.
I placed my order more than a month in advance to make sure it would arrive before Christmas. Despite this, I received conflicting delivery emails — first stating the package would be delivered on December 15th, then on December 18th. The package did not arrive on either date.
When I contacted customer support, I received no response at all. No explanation, no communication, no effort to resolve the situation. After December 24th, I still had not received the package or any information about its status, which raised serious concerns about the company’s reliability.
The package eventually arrived, but only after the holidays, making it completely useless as a Christmas gift. Zero communication and complete disregard for the customer. I definitely do not recommend this company.
December 10, 2025
Unprompted review
Reply from Byflou.com
Dear Lenka Fajcikova,
We would like to apologize for your package not arriving on time as you had expected. We understand that this has been frustrating, especially around Christmas, and we apologize for the inconvenience this has caused.
Unfortunately, we did not receive any emails from you earlier, which means that we were unable to help you more quickly along the way.
Kind regards
Helene
I have ordered twice from Byflou in…
I have ordered twice from Byflou in recent months for delivery to Portugal, and I have been very happy with the service and products received. The first purchase was a set of garden furniture with a delivery timeline of around 6 weeks, the second was a small item of furniture that was in stock and shipped quickly. I was kept informed of estimated dispatch and delivery dates, and all items arrived safely and securely. I won't hesitate to purchase from Byflou again in the future.
January 12, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.