Amazing online shop. Once again Byflou.com has delivered their promise as expected. I’m so happy with my purchase best price anywhere, delivery was quicker than promised originally, quality top clas... See more
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Made two separate order for 3 items. Both orders are currently delayed. One of the orders has already passed the promised shipment date, with no new updates, and the other is delayed 4 months!!!!... See more
To Michelle, Stinne and multiple others that have sent me order updates on different occasions when my order couldn’t be completed due to not all products being in stock or other delays. THANK YOU!... See more
AVOID THIS SITE - SCAM MERCHANT You pay. They keep the money. Order placed and paid in full. Product never shipped. Refund never received. Customer service completely failed to... See more
Company replied
Company details
Written by the company
Your home and lifestyle destination online. We offer a careful selection of the best furniture, interior and objects. New owners as of 1 May 2026
Contact info
Jyllandsvej 7, 9500, Hobro, Denmark
- hello@byflou.com
- www.byflou.com
3.2
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and good quality products
I bought several really nice items from the manufacturer ReCollector at Byflou: Four attractive and practical recycling boxes, and a practical, aesthetic and well-made laundry box for the bathroom. I am very happy with the products and the service. Communication was friendly, professional and helpful, and delivery was also prompt. A small problem with one of the products was solved in an uncomplicated and gracious manner. I can highly recommend Byflou!
July 2, 2025
Unprompted review
A company to avoid!!
A company to avoid!!
Ordered my command by the 5th of june. We are mid of july and i am still waiting for it!! Unacceptable!!
July 14, 2025
Unprompted review
Reply from Byflou.com
Hi,
We sincerely apologise for the delivery time you experienced – it does not meet the standard we strive for. However, we hope that you were satisfied with our customer service response time. Once again, we apologise for the inconvenience and hope to have the opportunity to serve you again in the future.
Best regards
Stinne / Byflou.com
Very satisfied with the service of…
Very satisfied with the service of ByFlou.
I live in the Netherlands. That was no probleem at all. Delivery was fast and the price was way lower than any store in the Netherlands.
Product is also awesome. I am very happy with this purchase.
July 3, 2025
Unprompted review
Chair purchase
beautiful, top quality chair. fast and reliable shipping. I recommend. I will definitely use the service again.
July 1, 2025
Unprompted review
AVOID if in UK - VAT not included in website prices despite saying it is
Be aware that if you are buying from the UK, the website says that ALL VAT and customs duties are included. They are not.
UPS refused to deliver my order to me, unless I paid £253 in unpaid VAT.
I emailed the company to say that UPS refused to deliver without payment, and it's been two days without a response, and my Order is still at UPS depot and they'd said they'll return the items to the retailer if £253 isn't paid by me.
I've checked the invoice I received from ByFlou, and zero VAT is shown in the receipt, so the website is incorrect.
AVOID this seller if in the UK.
Chargeback started today with VISA.
July 3, 2025
Unprompted review
Reply from Byflou.com
Hello,
Unfortunately, there was an error when we sent your parcel. We are in the process of correcting it so you can get your order delivered as soon as possible.
I'm really sorry for any inconvenience this may have caused you. Of course, you won't have to pay extra VAT - it's already included in your purchase. My colleague is in contact with you and we are doing everything we can to resolve this quickly and easily for you.
Best regards,
Stinne / Byflou.com
Hay dot pillow
Lovely, good quality pillows and a great customer service!
July 4, 2025
Unprompted review
Excellent !
Good communication and fast delivery. A great buying experience all round.
June 21, 2025
Unprompted review
Fast en easy shopping.
Fast en easy shopping.
Fine store and fast delivery TOP
July 2, 2025
Unprompted review
WARNING ‼️‼️I warn against buying from…
WARNING ‼️‼️I warn against buying from byflou. I have never had a worse experience with customer service. I ordered the product on March 9. I received two emails about delayed shipping. In April I decided to return it as I did not receive the products I ordered and they were supposed to be gifts. I waited 4 months for the return‼️‼️DISASTER😩😩😩
June 27, 2025
Unprompted review
Reply from Byflou.com
Hello,
I am very sorry for the longer delivery time you experienced.
Unfortunately, there has been an update to our payment service, which means that we cannot always refund the amount to the account used for the purchase.
This is new to us and of course we need to get used to the new system. Therefore, this has taken a little longer than usual and I apologise for this.
I see that you have been refunded and you should have received the money in your account.
Should this not be the case, please feel free to contact our customer service!
Stinne / Byflou.com
Terrible experience
Terrible experience – avoid this store
I bought chairs from this store two months ago. The production time was extremely long and not clearly stated on the website – only the shipping time was visible.
Three days before the promised shipping date, they told me everything was on track and I just had to wait for the tracking number. I never received it. Instead, they later told me the chairs would only be shipped two more months from now.
This is unacceptable. The store sells products it cannot deliver. They left me hanging, with no solution.
Do not buy furniture from them.
June 27, 2025
Unprompted review
Reply from Byflou.com
Hello,
I apologise that the delivery time deviated significantly from what was stated on the site compared to reality.
Normally we can get this chair within 10 days as it is primarily stocked by the supplier. Unfortunately, it is currently on backorder with them, and new ones will not arrive until early August.
This is obviously not a sustainable situation and I'm sorry that you were informed about this too late.
The time frame has now been updated on the product.
Best regards,
Jacob W. / Byflou.com
Amazing online shop.
Amazing online shop.
Once again Byflou.com has delivered their promise as expected.
I’m so happy with my purchase best price anywhere, delivery was quicker than promised originally, quality top class. Thank you once again
May 30, 2025
Unprompted review
Excellent quality
Excellent quality saucer, well packaged and delivered fast. I highly recommend!
June 15, 2025
Unprompted review
Disappointing experience
I had a very frustrating experience with this company. After waiting for weeks for my order, I had to follow up myself to find out that part of it was no longer available - something the company clearly must have known earlier but failed to communicate proactively.
On top of that, I didn’t even receive the full refund and had to reach out again to get the remaining amount.
All in all, this was a quite disappointing experience.
June 23, 2025
Unprompted review
Reply from Byflou.com
Hi Samira,
I understand your frustrations with waiting on an item that eventually couldn't come. This is due to the supplier, who initially had confirmed the product, wrote back to us that they unfortunately couldn't deliver it anyway.
We needed some time to gather all orders and start to write to each and every customer, this overview took a few days to get a hold of.
I really do understand that this experience is far from ideal. Normally the amount is re-transfered back automatically, but some mistake occurred and the remaining amount had to be manually credited.
Best regards,
Jacob W. / Byflou.com
We received everything we ordered…
We received everything we ordered within the timeline specified on the website when making the order.
I would recommend!
June 23, 2025
Unprompted review
Content
Thank you very much for the great service. The shipment arrived without a hitch. I am very pleased with the accessories I purchased. They look great in the hallway. Regards!
June 20, 2025
Unprompted review
Terrible customer service
Terrible customer service. Order has been delayed for multiple times (now for a month) and when I requested to cancel the shipment I never hear back from them despite the “Please do not hesitate to contact us” in their email and automated acknowledge that they have received my request. No idea if there’s a real human CS but even AI would do a much better job.
Update: received a reply finally after a month. Order successfully cancelled. Wish the service could be more responsive
May 16, 2025
Unprompted review
Reply from Byflou.com
Hi,
I'm very sorry that we haven't responded and that your order has been delayed. We have received many enquiries, which has delayed us.
I cannot immediately search for your order, as you have not provided an order ID, email, phone number or full name from which I can find your order.
I hope to hear from you 😊
Best regards,
Jacob W. / Byflou.com
Maileg
I love the item I purchased here,
it is a wonderful quality and very beautiful!❤️
June 11, 2025
Unprompted review
i havent received no email and its a…
i havent received no email and its a been a week and i didnt receive my order number nothing
June 8, 2025
Unprompted review
Reply from Byflou.com
Hello Janik,
Sorry for the lack of response; many emails has delayed us significantly, but I can see that my colleague did in fact respond within our 2-3 days response time.
I find it strange that an order confirmation didn't arrive to you since your email is correctly typed when you filled out information on your order.
Perhaps it was stuck in you spam filter? Anyway, my colleague provide you with the OC and the order has been delivered shortly after.
I hope you are satisfied with your purchase 😊
Best regards,
Jacob W. / Byflou.com
Order from Slovenia
Order from Slovenia, everything was super easy and quick, items were in great condition. Costumer communication was the nicest ever it really felt thay care for quality of service. Valentina
May 12, 2025
Unprompted review
Expired products
Around 2 weeks ago i ordered two products which both came with expired date. However after connecting the shop the purchase was fully refunded.
May 16, 2025
Unprompted review
Reply from Byflou.com
Hi Tetiana,
We're really sorry about that - sorry for such an annoying mistake! We have made our warehouse aware that they should remember to check dates before dispatch.
I see that my colleague has replied to you and that a solution has been found. But I apologise that you had to wait longer for a response from us. This is because we have received many emails and calls that have delayed us.
We are looking at solutions to reduce the number of calls and mails and thus the waiting time - for example, we have welcomed 2 new colleagues.
Best regards
Jacob W. / Byflou.com
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