Misleading "12-month warranty" – c2it_remarketing eBay seller (C2KIT)
I purchased a refurbished laptop from this company via their eBay store (c2it_remarketing). The listing explicitly promised a 12-month hardware warranty. However, my experience shows that this warranty is a fiction used only as a marketing tool.
The laptop developed a clear hardware fault (shutting down immediately upon slight movement), which I documented in several videos. I followed the seller's instructions and returned the device for repair under warranty at my own expense. To my surprise, the laptop was returned to me in the exact same faulty condition just a few days later, with the seller (Craig Sneeden) claiming it was merely a "software update" issue.
Despite my video evidence proving the hardware nature of the defect, the seller is now refusing to honour the warranty. They are demanding that I pay for shipping a second time and have threatened to charge "diagnostic fees" if they "fail to reproduce" the fault.
I have already escalated this to eBay Support, who formally acknowledged that the seller is not honouring their warranty and advised me to pursue a bank chargeback. If you are looking for a reliable company that stands by its products, I strongly recommend you look elsewhere. This company's "commitment to service" disappears the moment a repair is actually required.
Order ID: 25-13760-71769
Update: RESPONSE TO THE SELLER'S REPLY
The seller’s response is a masterclass in manipulation. Behind the '99.9% feedback' lies a calculated strategy to exploit the system:
The Review Trap: The seller is 'perfect' in the first 30 days to secure positive eBay feedback, knowing the feedback window closes shortly after. My initial positive review was for delivery, not quality. The real test is how they handle defects after 4 months, and here, they failed.
The Shipping Barrier: I already spent £15 on one failed return. The seller now demands I pay for shipping both ways (approx. £35) for 'more testing' without even promising a repair. This brings my total costs to £50—nearly 30% of the laptop’s value. This is a deliberate financial barrier to make the warranty unusable.
Ignoring Proof: I provided 3 videos clearly showing a hardware fault (the laptop shuts down when moved). If the seller 'could not reproduce' this, it only questions the integrity of their diagnostic process.
Official Confirmation: eBay Support has already reviewed our correspondence and formally confirmed that the seller is failing to honour the warranty. They explicitly advised me to proceed with a bank chargeback because the seller ignored their requests to resolve this fairly.
A 12-month warranty is useless if the seller makes the cost of claiming it prohibitive. This is a business model designed to exhaust the customer until they give up on their rights. I strongly advise looking for a seller who actually stands by their products.
Reply from c2kit.co.uk
We’re sorry to read this review, however it does not reflect the full facts or the level of service we provide.
The laptop was delivered in November 2025, and at the time you confirmed you were very satisfied by leaving positive feedback stating the device was “perfect” with no defects.
Several months later, you reported an intermittent issue. In line with our 12-month warranty, we arranged for the laptop to be returned and carried out a full inspection, including extended runtime and physical movement testing. This initial inspection took several hours and was completed entirely free of charge. During this process, no fault could be reproduced.
As with any intermittent technical issue, the fault must be replicated in order to diagnose and resolve it properly. For this reason, we offered to inspect the laptop again and resolve the matter through repair, replacement, or refund if a fault is confirmed.
At that stage, we explained that where devices are returned multiple times and no fault can be identified after extensive testing, a diagnostic charge may apply due to the time involved. However, we also made it clear that if a fault were identified, no such charge would apply. In this case, we went further and confirmed we would waive any diagnostic charges entirely as a gesture of goodwill.
At no point have we refused to honour our warranty. We have consistently offered a clear and fair resolution process.
We are proud to maintain a 99.9% positive feedback rating across thousands of eBay sales, where we are well known for both the quality of our refurbished laptops and the support we provide:
https://www.ebay.co.uk/str/c2itremarketing
We remain willing to complete the warranty process should the laptop be returned for further inspection.
Kind regards,
Craig
