Cadco Reviews 2

Initially contact with the company was a little difficult, but it turned out I was trying to call them the week they were moving premises and so the phone was unmanned for a couple of days. Email's were returned very quickly though. Order for a LWB Shuttle Multibed was place and was delivered and fitted within two weeks. Could not fault the friendly service and would highly recomend Cadco.

I placed an order for a VW Caddy platform bed with Cadco and paid the full amount upfront. Their website stated a lead time of 3–4 weeks. I arranged to collect the bed from their workshop so it could be fitted for me.

After waiting seven weeks, and after numerous attempts to contact them with no response, I wrote requesting a refund. I then received an immediate reply apologising and confirming that the bed was ready and could be fitted the following week.

I drove from Bristol to Dorset on the agreed day, only to be told as soon as I arrived that the bed would not fit my van because it is a newer version of the VW Caddy, and that their beds only work up to the 2019 models. When I queried why this had not been made clear earlier, I was shown the relevant page on their website stating exactly that.

I assumed I had made a careless error and felt embarrassed. I was told I would receive a full refund and then drove back to Bristol.

However, I subsequently discovered that Cadco had altered the wording on their website to limit the product to pre-2019 models. I already had the original webpage open on my computer from earlier, which did not contain this restriction. This means they knew the bed would not fit my van before my arrival, yet they failed to contact me and allowed me to make a completely unnecessary four and a half hour round trip, incurring travel costs and losing a day of my time.

Since then Cadco haven't bothered to respond to my attempt to contact them to explain what happened.

Regardless of intent, altering website information after an order has been placed is completely unacceptable practice.

My experience with Cadco has been very unsatisfactory, poor communication from the outset, failure to meet stated lead times, a lack of transparency including retrospectively amending their product information to change the specification and an almost total disregard for customer experience despite the claims on their website. Based on my experience, I would advise anyone dealing with Cadco to proceed with extreme caution.