Calceus Reviews 781

I want to give this sad ass company a negative review if I could.
How effin pathetic that one orders a pair of sneakers, and it only comes with one lace.

This was in November 2020.
DO NOT DO BUSINESS WITH THIS FAKE ASS COMPANY.

Horrible experience. First they built the website to make people think they're shopping for items in the US. Most people don't even realize they are purchasing from China and the shoes will be shipped from there. It takes about a month to get them. In my case they arrived about two size too large even though they say size 11 .5 they are more like 13. About 2 inches too long for me. I contact them about this and they said I have to return to China at my cost. These people are nothing short of criminal.

This one star is overly generous. I ordered a size 11.5. They sent me 13s and then tried to convince me that their size 47 was 11.5. 47 is a size 12-13 and the shoes measured 13" stem to stern. After a back and forth wherein their rep "Sandy" insisted a 47 was 11.5, she finally capitulated and admitted they sent the wrong size. I gave the shoes to charity and will not buy from them again. Typical flim flam. DISGUSTED.

Don't order from them unless you know you won't return the items. They offer no return shipping and only have two Warehouses to return to, one in China and one in Canada. Your out the return cost and they offer nothing to cover it. It feels like a scam to make sure it's more hassle than it's worth to return anything.

Where is the boots I ordered 12/4/2020 itts 1/8/2021 can't call because that's a fax machine number yall have bad reviews please any DONOT DONOT order from Calceus shoes.

This company sells crap from AliExpress at marked up prices. I ordered the ‘Calceus Knight’ shoes and they have a PLASTIC bottom so you can’t even walk in them without sliding all over the place it is actually very dangerous. After emailing them to return they insist that the shoes are rubber (it also says rubber under the item description on the website) and they are clearly injection molding plastic. These $45 “shoes” sell for half the price on AliExpress but I ordered from Calceus because I didn’t want to wait for international shipping. They ship domestically from the US, and then make you ship the item back to either China or Canada in order to get a refund. Total scheming scumbags.

I recently purchased a winter coat and vest from this site. Both items did not fit. The sizes are like for kids even though it a men clothing website. The coat I received wasn't even the right color and looked nothing like the picture advertised. The coat looked very cheap. Don't buy from this place. It's just a waste of money. I'm very disappointed and I if I learned anything from this experience is never buy from them again.

I ordered two pair of shoes for my hubby for Christmas in November. I track, I follow & nothing. UPS tracking says labels ready-but no shoes. I emailed your site days ago. No contact back. The number on your site goes to a fax machine. We love your shoes & have gifted them. This is the worst customer service EVER.

I have requested a return authorization four times for shoes that are too big. NO response. Its like they are waiting out the 30 day return limit so they don't have to take them back. DON'T buy anything that you think you might have to return. They do not hold up their end of the bargain.

stylish design. love it

Please read below, these are emails from Calceus representatives. Please read in it's entirety. (Posted as most recent conversations.)
To set the story, they sent me the wrong size, and won't accept return unless I pay shipping back to either Canada, or China. The emails say it all, this company not to be trusted!
This email must be their resolution. Received 10/15 after posting review:
Reply from Calceus
7 minutes ago
Dear Sir/Madam, Thank you for your review. We are sorry for this mistake. The after-sales department will contact you as soon as possible to deal with this problem. Still have any questions, please contact us without hesitation
Then.......

Dear customer,
Thanks for your email.
We are sorry that our items do not fit.

I am sorry that I have talked to my manager, 30% is the best discount we can offer.

If the white pair is a bit larger for you, we recommend that you add a pair of insoles when you wear these shoes, so this problem will be solved easily.

Our profit is low, hope you can understand.

Hope it works for you.

????

Waiting for your news
From Calceus representative:
Dear customer,

Thanks for your email.

We are sorry that you want to return items you received. According to the return policy, if there is no damage problem with our items, customers should be responsible for the return shipping fee.

Please drop off your package at the local USPS office. We're sorry but we don't supply return labels. Please do NOT return your order by UPS or FedEx, we may not be able to receive the return and no refund will be made.

Our return address:

There are two warehouses for our customers to return their order:

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Warehouse in China

Calceus Service

Address: YUNEXPRESS INDUSTRY PARK, #3 Binnong road,

Huangjiang Dongguan, Guangdong

China

PostalCode: 523755

Most refunds will be processed within 5 business days after you ship your package and provide us the tracking number. (shorter process time )

Warehouse in Canada

Calceus Service

Address: Unit 6, 1224 Dundas Street East

Mississauga Ontario

Canada

PostalCode: L4Y 2C5

Most returns are processed within 5 business days after we receive your package. We'll issue a refund to your payment account. (longer process time )

Please provide a return tracking number to us after you sent the item back, or will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.

After we receive your package at our warehouse, we will refund your original payment account.

For you, our valued customer, if the freight is too high, please contact us in time, we will give you a reasonable solution.

Please declare your items as a return item, and put $0 value.

On Tue, Oct 13, 2020 at 5:42 PM
Rich wrote:
Sandy,
No.
Please schedule return pickup, credit my card for cost of shoes in full.
Please advise of pick up. Email return label to .
Thank you,
Richard
cellphone

On Monday, October 12, 2020 Sandy Song wrote:
Dear Customer,
We are sorry that we send the wrong size to you.
I will apply to the manager to give you a 15% refund for this pair of shoes and you can keep the shoes as well.
You can resell it to your family/friends or give it to them as a gift.
Is that Ok?

On Mon, Oct 12, 2020 at 9:32 PM
Rich wrote:
Please see attached photo of shoes. They were ordered as size 10 US. 45 Euro converts to size 11 US.
Please arrange return shipping. This is your companies fault, not mine. I will not pay return freight. This is last correspondence with you before I dispute with credit card.
Richard

On Monday, October 12, 2020 Sandy Song wrote:
Dear customer,
Thanks for your message.
Please put the item you received(There is size information of shoe tongue/lining/sole) next to the shipping label, then take a photo and sent it to us . Photos can help our after-sales staff handle your problems.
We will forward your request with a photo to the after-sales department and reply to you soon.

--

Best Regards
Sandy
Calceus

--

Best Regards
Sandy
Calceus

--

Best Regards
Sandy
Calceus
Website:

The shoes came defective, they look good but the material is cheap and cheezy. I wish I can add photos but that seems impossible.
I had to use the shoes as my photo

Any review that is good is fake! This is a scam company! Try to contact them before you buy something because you will never get a response! Throwing your money away! SCAM! Scam! SCAM!!!!!!!

I have received wallet. I have not received sandals.

Bought a pair of shoes months ago and nothing so far!
It has been impossible to contact them to resolve the issue since the number provided seems to be a fax number and messages are never returned!

I'll be contacting my credit card company to try to get my money back.

I'd purchase shoes from calceus 3 time first time it took me one 5 weeks to receive my two pairs of loafers. Second time I purchase two pairs of boots it took me 3 weeks third time I purchase two pairs of sneakers 1 week ago and Counting. My point is they have great quality shoes and they're worth the wait

Ordered masks and a pair of shoes. Masks arrived more than a month later - decent shape though the packaging was crumpled . shoes never arrived and when i followed up nearly two months later they kept asking me to go to USPS. i agree with comments below - fulfillment of orders is very low quality. if they want customers to recommend them, they need to be more responsive and take care of stuff instead of blaming usps

Garbage. Complete garbage. Looks like a garbage knock off of the picture. Took a month to get here. And they want me to pay to return their garbage.

No return call or message after three tries. Order shoes over 2 months ago and nothing.

Full payment, no product after 30 days, no working tracking number, no personal response from company....have no idea about the shoes.
UPDATE: I received a confirmation and then a tracking number....the tracking number could not be found on the tracking website. I contacted Calceus re the number and received a computer generated response with same number. I contacted again with same result. I have now requested a refund and received another nonsense computer generated response. Still have no shoes nor a response from a person addressing my concerns. Very disappointed!