Horrible shoes and even worse customer service!! BEWARE you can not return the shoes!! The shoes are stiff and poor quality, never again!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No returns. Yes, they do accept returns under the condition that it is unworn, unwashed, and in original packaging. HOWEVER, they DO NOT provide return labels. If you are living outside Canada or C... See more
What a strange customer service. $50 sandals needing to be returned and company indicated that I pay return postage via USPS and upon receipt I would be refunded only $15.00……WOW was I taken Now ne... See more
I have not received my order, the tracking number is invalid, I have emailed the company more than a week ago with no response. I even allowed a couple of extra days to receive my order due to co... See more
Company replied
Company details
Information provided by various external sources
We started Calceus to offer an alternative: ridiculously high-quality products for men at honest prices that could handle our busy lives. Calceus makes it easy, fun and affordable for everyone to find shoes they love. We're driven by the belief that no matter what your journey is, having the right pair of shoes can make all the difference. Every day we work to ensure that you find the perfect pair of shoes.
Contact info
United States
- service@calceus.org
- www.calceus.org
1.2
Bad
781 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think the shoes are great.
June 3, 2020
Unprompted review
Delivery is awful
Delivery is awful takes entirely to long order from other places and have received those. This had been over a month I really feel like I should be reimbursed for this for website did not say it will take this long. I’m sorry but I will not order from you all again. The worst I have ever dealt with.
June 3, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
Have not received my order as of today
Have not received my order as of today, June 2nd
June 2, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
Ya suck still havent got my package its…
Ya suck still havent got my package its been 1 month 2 days
June 1, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
Product was great but delivery took too…
Product was great but delivery took too long.
June 1, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
Have not recieved my order yet
Have not recieved my order yet. Been about a month or longer...so hard to give a review on your product when I have not recieved it yet.
May 30, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
I'm still waiting for my damn order…
I'm still waiting for my damn order sand I'm told I cant cance. Where is it??????????????
May 28, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
I purchased the shoes over a month ago…
I purchased the shoes over a month ago and you have the audacity to ask me to review your product???? Well I have yet to get the product and the tracking number is coming up blank!
May 28, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
Excellent fit.p
May 28, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
Shipping nightmare
Great products. Shipping takes too long. I ordered last month (30 days ago) and still haven’t received the shoes. Tracking information is inadequate.
May 27, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
My honest experience is that out of…
My honest experience is that out of three pairs of shoes ordered and paid for about a month ago only one pair arrived. And that was two weeks ago. I was going to order mire items from your website. But now I would just be happy to get what I ordered so I don't have to dispute the charges.
Christopher Jackson
May 27, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. Your order is divided into two packages. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
Slow shipping
It took a month just to get the shoes, 45+ days for the masks to arrive, and I still don't have the UV light.
May 26, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. Your order is divided into three packages. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
good product requiring patience
Calceus always provides a selection of shoes that have great style, hard to find elsewhere. You must be patient in regards to shipping, it takes forever and a day, but this might be part of keeping their prices low. I've ordered in the past and will order again when something catches m eye.
May 26, 2020
Unprompted review
I ordered an item more than 6 weeks ago…
I ordered an item more than 6 weeks ago and expected to have it by now. Tracking the item is not updated timely so I just have to wonder if I am ever going to receive my item.
May 26, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. Your package has been forwarded to USPS for processing. We have emailed you the new tracking number. The USPS official website shows that the estimated delivery date of the package is May 26. Still have any questions, please contact us without hesitation. Our email address is service@calceus.org. Thanks for your understanding and support.
I order shoes over a month ago and have…
I order shoes over a month ago and have not received them yet can you let me know when they are being shipped.
May 24, 2020
Unprompted review
Reply from Calceus
Dear Sir / Madam, thank you for your review. We are sorry to keep you waiting so long. Your order was shipped on April 27. The delivery time of your package will be 5-10 working days later than usual because of the COVID-19. We and the logistics company are doing our best to deal with this problem. We will email you the latest shipping records of the packages we found. Our email address is service@calceus.org. Thanks for your understanding and support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.