California Coast Credit Union Reviews 

Horrible bank. Constantly freezes my debit cards even after I notify that I am traveling or confirm I made specific purchases. Called card services and they tried telling me my card was active and could use it but it still constantly got declined and I couldnt transfer money from bank. I've been stuck out on traveling trips and not able to check into my hotel and left with no where to stay because of this bank. Absolute worse.

Worst bank I have ever experienced probably in the world, not just California. They're predatory with their children accounts and have no safeguards in place.
The last straw was when they enabled something I had disabled in settings and they have charged me a fee for.. this has happened multiple times.
Crooks

absolutely terrible experience, misled on the 9.5 interest offer, then they failed to mail out a refund check, now it's a whole long process and they are holding my money for over 90 days, managers are not able to do anything to make this even a little less miserable. avoid this institution.

Unfortunately, customer service is not up to par. Rude and not helpful. I'll be going somewhere else :/

Ralaf worked with me 110% to bad he didn’t have a cccu account why fix something that ain’t effn BROKE the only thing digital will do is help Africa n china scammers yeah I wrote it native black here 👍🏿👍🏿👍🏿

After almost a decade of banking with CCCU, I'm sorry to say that I am searching for a new credit union. The "new digital banking experience" app / website rollout was poorly managed from start to finish. Little if any direct customer communication about the transition, zero transparency about potential issues regarding integration with other apps and services, and zero heads-up that there would be a hard stop date for using the old site / app.

I'm not sure why they felt the need to switch over to this "new" app. It's horribly designed and glitches every time I use it. Looks like it was designed by amateurs and functions about as well.

It's time to say goodbye to Cal Coast, I fear.

Terrible! I regularly get false information from their "support" team, their policies and procedures are awful for the customer, and they refused to give me my sign up bonus despite having done everything in the promo offer I received (they said I needed to keep $50 in my checking account when the promo offer specified SAVINGS - they are truly incompetent and they refuse to right their mistakes).

Worst customer service. Made getting a loan the most complicated experience ever. Took an entire month for this process just to end up wasting my time. Everyone was always giving me attitude and being rude if I asked questions. Been here for years and definitely moving banks after this experience.

They dont know how to talk with customers. Worst customer service ever. They did everything they pulled my credit i got approved for loan and then she called me and saying i need to go to san diego from Northern California because of the membership but before on the call she literally said everything will be over the phone and i asked why , few questions and she is like very rude. Why she didn't tell me before hand why they pulled my credit score she knew i cant go to san diego or anywhere.. if you guys keep doing that you guys will lose your valuable customers and new customers

Working with California Coast Credit Union during my overseas travel is an absolute nightmare. They purport to have well rounded service with statements such as, "Our mission is to simplify the lives of our members" or "Cal Coast has easy and convenient online and mobile banking options that let you bank from anywhere." From someone who is trying to utilize their banking services overseas from Thailand, these statements are simply utterly incorrect. My life has become more complicated. You cannot login to your bank account anywhere unless you spoof your location with a VPN. When I needed to obtain a debit card replacement to withdraw funds, I had to call them at 1AM to 4 AM Thailand time multiple times to communicate with multiple representatives who gave contradicting information about how and when I could receive the card. Some representatives stated that it wasn’t possible to receive the card in Thailand, while two agents I talked to did. When I setup a special arrangement with one agent to receive the card within seven days that aligned with my travel schedule, they redacted the statement five days later, and told me it would take 10-15 business days instead. For most travelers, 10-15 business days is their entire trip. They lack integrity in following through in what they told me, personal empathy in not providing me "convenient" ways to obtain funds to live in another country, and provide robotic bureaucratically approved responses that simulate an attempt to connect with you.