California Shutters Reviews 

2,766
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional manufacturing quality of the items, noting that they look beautiful and fit precisely into their windows. Consumers also appreciate how straightforward the online ordering system and the home self-assembly process are for everyone. Some reviewers were not happy with the extended waiting periods and long delivery delays experienced during ordering. However, some people mentioned experiencing specific issues such as overdue orders, missing dispatch notices, or transit damage. A few individuals also noted occasional difficulties requiring minor installation adjustments or component replacements after delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting the excellent quality and... See more

Quality

People report positive experiences with quality, highlighting that the items are well made, weighty, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting a mix of efficient website navigation and... See more

Delivery service

Clients share ambiguous opinions on delivery service, reflecting a mix of satisfaction and frustration. Some... See more

Customer service

Consumers find customer service to be positive and helpful. Many people praise specific advisors for going... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shutters are extremely well made and were supplied exactly to the measurements that I had given. They were relatively easy to fit and look really solid and very attractive. My only criticisms wo... See more

Company replied

Rated 5 out of 5 stars

Read the measuring instructions a few times to make sure I was doing the right thing as ordering Tier on Tier for our lounge. Anyway ordered them & they arrived about 10 days later in 8 different boxe... See more

Company replied

Rated 5 out of 5 stars

Hello Michelle / customer services You score top marks for customer satisfaction! I have received the replacement hinges which are now fitted and the shutters are now as they should have b... See more

Company replied

Rated 5 out of 5 stars

Delighted with our California, cafe style shutters - the manufacturing quality and precision is excellent. Each shutter was well packaged, clearly labelled and had plenty of hardware. We fitted wit... See more

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Decoration and Interior Design Store

About California Shutters

Written by the company

Based in Hove, East Sussex, California Shutters® has been styling the UK and Europe’s windows and doors with quality DIY shutters since 2002. Easy to measure, customise, and install, our shutters are made from the finest quality materials.

All our products are made to the highest standards and are identical to the plantation shutters you’ll find from a full measure and installation company. The only difference is the price. As a DIY company, we don’t pay for installers to come to your home. It’s these savings that we pass onto you.

All DIY shutters from California Shutters are 100% made to measure and never cut to size. We keep our pricing simple too, charging customers per square metre. Available in a range of styles, materials, and finishes, made-to-measure shutters are the perfect statement piece for any space. Choose from our sustainably sourced Paulownia hardwood or our waterproof, UK-made faux wood. No matter your décor or style, we’ve got a shutter to suit.

Don’t worry if you’re not a dab hand at DIY either. Our measuring and fitting guides will take you through everything step by step. And if you’re still unsure, you’re welcome to contact our friendly team of experts. They’ll take you through things step by step.

Interior shutters are the UK’s fastest growing window covering and while it might seem that DIY shutters are a tricky undertaking, we have 1,000s of satisfied customers who’ll happily tell you otherwise.

In 2008 we were delighted to be selected as the exclusive supplier of window shutters for B&Q and their customers, and it’s a relationship we maintain to this day.

Visit our website today and find your style with California Shutters.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(2,766)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent service

July 7, 2024
California Shutters logo

Reply from California Shutters

Thank you for your 5* review Paul!

Best Wishes
The Customer Service Team

Rated 4 out of 5 stars

Fixing of shutters

The product was very good. Attached step by step instructions would have been really helpful.

August 17, 2024
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Reply from California Shutters

Hi Stephen,

Thank you for your review.

We try and avoid paper print offs as much as we can, so do have full installation instructions online: https://www.californiashutters.co.uk/help-information/installing/

Its great to hear that you are pleased with the shutters and we hope you love them for years to come.

Best Wishes
The Customer Service Team

Rated 1 out of 5 stars

All three shutters were damaged in…

All three shutters were damaged in transportation.
California shutters are resolving the issue.

July 25, 2024
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Reply from California Shutters

Hi Barry,

This is so disappointing to read and our sincere apologies for the issues you have encountered. A member of team is dealing with this with utmost importance and we are sure that we can put this right and turn your experience around.

Our further apologies for this Barry.

Best Wishes
The Customer Service Team

Rated 4 out of 5 stars

very easy to order Service 2nd to 9…

very easy to order Service 2nd to 9 quality great only thing I do next time put a little bit of tolerance into the sizes as they came out bang on size and a little tight to get the openings My fault

July 22, 2024
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Reply from California Shutters

Hi Dave,

Thank you for your review! A small tolerance is recommended on all orders. Its fantastic to hear that you were still able to get the shutters up and looking great.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

I have been corresponding with Ellie at…

I have been corresponding with Ellie at California Shutters.
The service has been outstanding including any help with ordering and delivery to the Isle of Wight!
All emails have been responded to quickly and have been acted upon.
Shutters are of excellent quality and I would highly recommend this company

July 29, 2024
Unprompted review
California Shutters logo

Reply from California Shutters

Hi Sally,

What a glowing review! We will certainly pass your kind words back to Ellie who will be thrilled to have been able to assist.

We very much appreciate your recommendation.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Bought some lovely shutter blinds for…

Bought some lovely shutter blinds for bay window, they are awesome, this company is amazing, very fast acknowledgment of queries, great customer service very efficient and beautiful product

July 26, 2024
Unprompted review
California Shutters logo

Reply from California Shutters

Hi Karen,

What a glowing review! Thank you so much for your very kind words and we are thrilled to hear this feedback.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Very happy with my California Shutters

Very happy with my California Shutters. Initially I made an inquiry about the shutters and received a quick reply answering all of my questions and even offering further information which was very helpful. Ordering online was very easy, which was great as we were ordering shutters for 2x Bay Windows. Received the shutters on time and we installed them the same day. The shutters look great!

July 8, 2024
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Reply from California Shutters

Hi Customer,

Thank you for your glowing review! We are thrilled with your feedback and are so pleased to hear your new shutters are installed and looking fantastic.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Highly recommend …

We’ve done our whole house now over four orders and each one has been perfect. Super fast delivery considering they’re a bespoke item. Really well made and a dream to fit.

July 15, 2024
Unprompted review
California Shutters logo

Reply from California Shutters

What a fantastic review! We are so delighted to hear your feedback and hope you love your shutters for years to come.

Best Wishes,
The Customer Service Team

Rated 5 out of 5 stars

No pressure from sales reps

Able to order online with no pressure from a sales department.
Kept informed by email each step of the process.
Delivery arrived 10 days after placing the order.
Shutters look absolutely fantastic.

June 24, 2024
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Reply from California Shutters

Hi Rosemary,

Thank you ever so much for your fantastic review. We really appreciate your kind feedback.

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Well made and very ease to fit…

Well made and very ease to fit .excellent product, would highly recommend

April 9, 2024
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Reply from California Shutters

Hi Robbie

Thank you for your fantastic review!

Best Wishes
The Customer Service Team

Rated 5 out of 5 stars

Easy

Easy to measure up. Fast delivery. Easy for two people to install at home.

May 27, 2024
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Reply from California Shutters

Hi Jason

Thank you for your 5* review!

Best Wishes,
The Customer Service Team

Rated 5 out of 5 stars

Shutters look great

Shutters look great, there were a couple of minor issues with the order but California Shutters were very helpful and proactive and made sure that any problems were sorted very quickly. Impressed and will use again.

July 8, 2024
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Reply from California Shutters

Hi Kevin,

Thank you for your 5* review. Its great to hear that the team were able to assist with your query and resolve to your satisfaction.

Very Best,
The Customer Service Team

Rated 5 out of 5 stars

From the moment you order to the moment…

From the moment you order to the moment you’ve finished fitting, the experience is fantastic. The shutters are superb quality, the communication excellent and the ease of fit is outstanding.

May 25, 2024
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Reply from California Shutters

Hi Vera,

Thank you ever so much for your fantastic review! We are delighted to hear you had such a positive experience.

All the best,
The Customer Service Team

Rated 5 out of 5 stars

Really recommend

Really recommend, very good communication, live chat 💬 and good shutters quality. Quite easy installation!

May 16, 2024
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Reply from California Shutters

Hi Mariusz,

Thank you so much for your fantastic review!

Very Best,
The Customer Service Team

Rated 5 out of 5 stars

Fantastic company to deal with

Fantasticafter care service, had a slight issue with my order and the Customer Service team was straight on it and rectified to my 100% satisfaction... highly reccomemed. And dhutter looks great too 👍

June 13, 2024
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Reply from California Shutters

Hi Anthony,

Thank you ever so much for your kind words. It's great to hear we were able to assist you and we really appreciate your recommendation.

Very Best,
The Customer Service Team

Rated 5 out of 5 stars

The shutters we ordered fitted really…

The shutters we ordered fitted really well and were very easy to put the frames together so all positive

June 2, 2024
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Reply from California Shutters

Hi Phil,

Thank you ever so much for your fantastic review!

Best Wishes
The Customer Service Team

Rated 4 out of 5 stars

Brilliant shutters great quality easy…to fit

Brilliant shutters great quality easy to fit very disappointed in the length of time stuck in a container is there any way you can speed up the delivery time it would have been five stars but for that

March 22, 2024
California Shutters logo

Reply from California Shutters

Hi Michael,

Thank you for your review and feedback of your experience! We really appreciate you taking the time to share this.

We have a few different ranges available, all subject to different lead times based on material and location of manufacturing. We do have a few ranges that are produced in Northern Ireland with just a 6-9 day turnaround time.

If you do choose to work with us again, which we very much hope you do, it would be our recommendation to opt for another range.

Very Best,
The Customer Service Team

Rated 5 out of 5 stars

Shutters

Great price, good quality, quicl delivery and easy to install

May 26, 2024
California Shutters logo

Reply from California Shutters

Hi John,

Thank you for your 5* review.

All the best
The Customer Service Team

Rated 5 out of 5 stars

Excellent service and the quality of…

Excellent service and the quality of the shutters where of a high standard. Highly recommended.

May 17, 2024
California Shutters logo

Reply from California Shutters

Hi Harry,

Thank you for your great review and recommendation! We really appreciate your comments.

All the best
The Customer Service Team

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