Cambridge Fibre Reviews 

Knowledgable and considerate engineers. Work was completed on time and to a high standard.

Fabulous install of fibre optic cable - installer was really helpful and used some conduit I had prepared to get the fibre to my mini-server room in the centre of my house. They even moved the overhead dropwire bracket so that I could replace my gutters in the near future. Internet speed is blistering fast - 913Mbps down, 849Mbps up, latency 2ms. And most importantly uptime is 100% - so much better than Virgin with their damp shortcircuiting co-ax cables and outdated street cabinet equipment.

So far so good. It's been a couple of weeks. Good customer service - easy to get through on the phone. Very efficient installation - the same day! Good communication. No problems with internet service.

Probably the only UK ISP that is great to be with, considering also all the user reviews. Great and frequent communication, reliable and fast service at a very competive cost. Everything works as promised!

Helpful and courteous engineer. Swift installation and fuss free, fast internet

I registered my interest to sign up for full fibre thinking that it may be a few weeks/months wait as fttp in my area is very new, engineers only just finished working in the street. To my pleasant surprise, the same day Cambridge Fibre rang me back and said that I could be connected whenever I wished. No pressure, explained everything to me upfront, able to choose how to pay, direct debit or card payments, good price too. With Christmas just around the corner I decided to wait until the new year 2026. I am very pleased with the install, the engineer involved me in the decision making process of where I want the overhead cable, the router etc. looks neat and tidy install. The head office printed out a personalised guide on my connection and how to login to the router, I did have to tweak a few bits on the router management page to setup the network and devices at home to my preference, might change the router to one of my own choosing but the supplied one is adequate enough. Good speed, which is why I went to a full fibre connection. Ping of around 4ms to test server. I am enjoying a solid connection with no dropouts, no speed throttling or downtime. Good job Cambridge Fibre

Local, responsive, efficient and you speak to a human with a name!

Great service from sign up, to installation. Thanks

Have been with Cambridge Fibre since they installed in our village in late 2020.

After having dealt with the typical selection of broadband suppliers, CF's focus on customer satisfaction has been so good that after more than 5 years I have no desire to leave!

Their customer support is incredibly friendly and efficient, their quality of product (including the physical router) is excellent and I cannot recommend them highly enough.

Fantastic service. Always reliable and customer support is great. Wonderful local company.

Friendly, attentive, personal service. Hassle-free installation. Speak to real, knowledgeable people in customer service, instantly - no chatbots, foreign call centres or literally hours on hold. Broadband service itself has been first rate, and it's saved me £40/month on what I was paying V***in.

I'm happy I made the switch to CF 2 years ago. Stable, high upload and download speeds, at competitive pricing. Installation in our village did not require digging up pavements! The only weakness is customer service. I've had one multi-hour outage. I need to quickly know if that is my problem only, or area wide. CF's status page was never updated, and never showed an outage. A call and email went unanswered. An accurate and updated service page and a simple means of reporting faults is absolutely necessary. If CF grows and fails to invest in customer facing services then it will ultimately fail as a business. A second comment is around updating firmware on the supplied router. The way to do this looks very technically complex, and may not be necessary. But I'm in the dark about this. I expect CF to address firmware updating in advice emails to all customers.

The install was so easy despite it being a very challenging day for unrelated reasons. But even better than the install has been the smooth running of the service. We've been using it for 4 months with no noticeable issues. With our previous provider we had a problem at least once a month, and often once a week.

Absolutely terrific! So I'm giving them this Christmas gift review, just before midnight.

Camebridge Fibre are totally fantastic! Signed up when they started and have had a very smooth service ever since. The broadband service has been fast and faultless and their support guys are very responsive. I highly recommend them.

Before Cambridge Fibre I shuttled between several big name providers. Slow internet speeds and frequent buffering were not unknown. Since switching to Cambridge Fibre, I have had no such experiences - which, to be frank, has amazed me! The connection is always there when I need it - team meetings, streaming a movie, etc. Very happy indeed with the service to date.

Excellent experience. Speeds as advertised and and reliable. Staff is super friendly and installation was made easy by the engineers. Technical info: FTTP, 1 Gbps symmetrical connection.

Been with Cambridge Fibre from when they first came to our area several years ago and the service has always been excellent.
Super fast, super reliable and super value.
Much better than the major providers of which we will never go back to.
Always support on hand when needed but it rarely is needed. Would thoroughly recommend.

I’ve been a customer for a few years now. Reliable service. When I did have a problem I called and a real person answered the phone. I had an engineer with me within two hours!

Fantastic service whilst we were in an area they served, unfortunately we moved out of their network- The transfer of the contract to new tenants was simple and Harris was helpful and patient throughout the entire process.

Amazing service, I had an issue with the installation, and they not only took care of it but also followed up on every call, and took responsibility to get the service up and running to the best standard... Thanks a lot.