Cambridge Fibre Reviews 

Fantastic support from the team regarding a sky multi room incompatibility. They really couldn't have done more.
Polite, professional, and excellent service.
Broadband connection is fast, reliable and rock solid.
5 stars wouldn't anywhere else.

Full speed from move-in day!
I moved to a new house and Cambridge Fibre were able to schedule the physical install on the very same day we got the keys. We've had no issues since, apart from user error (me), and the local tech support were able to unblock me immediately (even out of hours). You can't ask for more than that. Good value in my opinion.

Quick efficient service from a real
Person could not be better

3-4 years I've been with Camb Fibre. I work from home, have regular teams calls, large file transfers. Service has been excellent and the support is perfect.

When my router died, an engineer was out the same day to replace it. support can be both email/tel and they respond quickly and know their stuff. Can't recommend these guys enough

Great customer service from Harris. He enabled me to downgrade and advised me what was best for my needs with no upselling. Thank you

I have a gamer daughter who constantly used up the bandwidth from my previous provider. I don't have that problem with Cambridge Fibre although she has had to install something on her PC so that she connects to the 5G, which doesn't seem to reach the whole house. The additional 2G for the garden is helpful.

Excellent customer service, notified me and arranged for an engineer visit, because they noticed (I didn't) that my line was not performing as it should, and wanted to verify the connection. Good proactive service.

I am so pleased I made the switch to Cambridge Fibre. From terrible ongoing issues from Virgin Media, I have received excellent service from Simon and Harris. The process to switch was easy to initiate as everything was taken care of and the engineer on the day of installation was very efficient. I am now enjoying the best internet speeds at my property since moving there in 2019. A neighbour was equally frustrated with Virgin and we both have enjoyed our first month free. What's more it is half price for the first year compared to what I was paying with Virgin.
I would certainly recommend Cambridge Fibre to anyone looking to switch broadband provider - don't put up with rubbish speeds and service any more.

This organisation is a complete waste of time. I inputted my postcode and they let me set up an order at c£29 per month, took all my personal details and said I might have to wait a month to be connected. I heard nothing for a few weeks then emailed them for an update. After a few days I got a phone call saying they wouldn’t be able to deliver the service for about 12 months! They don’t use the city fibre network so have to set up a whole new distribution network themselves. If you want to use them I suggest you email them to check if they’re set up in your street, otherwise they’ll let you wait for ever. They are just tricking people to sign up when they know full well they won’t be able to deliver. Even the name is a bit misleading as it can be mistaken for Cambridge city fibre

Customer service is second to none. Just renewed my contract and they matched any other I could find and gave me 935mbps for a huge discount. Great connection too and engineering support. Dump the big companies and go with them.

Had this installed at our business recently. Smooth installation and getting the full 935Mbps as expected. Very happy so far, nice to finally get rid of the rip off that is Virgin Media

Service is rock solid, and the hardware they provide is several cuts above major providers.

Customer service is personable, and proactive.

Having subscribed to their broadband service for about 2 years, very impressed with the broadband service as well as their customer service. Very reachable, available and genuine with their interactions unlike the bigger providers. I think it is also important for us as customers to support and promote smaller/independent providers like them so we have more of a choice and a fairer market.

Have been with Cambridge Fibre since 2021 and have never had anything other than a great experience with them. Such a contrast to any of the giant ISPs when it comes to customer service.

Speed matches what is quoted, both sales and support are very easy to deal with.

I’ve just renewed my contract for another 2 years.

One positive anecdote: support were awesome when I added a second router to make a mesh network and messed something up: someone very very capable SSH’d into my router on a phone call and rectified my ineptitude very quickly.

Two years ago, I moved my broadband service to Cambridge Fibre (CF) from Sky. To start with, the increase from 40 to 200Mb with 5G was a noticeable improvement when downloading big files like films and videos, especially during those high-demand times when both children were back at home!
CF provided both 2G and 5G WiFi service throughout my house and most of my back garden. As I live in a chalet bungalow, CF also provided a repeater/buster upstairs as part of their package to ensure a good-quality 5G signal for mobiles and computers in the upstairs bedrooms and bathrooms.
2G service was essential for my other non-5 G devices, such as printers, Smart Speakers, and Smart Home devices. CF also replaced the Sky broadband service over the line extension to the office in the summerhouse at the bottom of our garden.
Installation was quick and professional with minimal disruption. Best of all, on those few occasions when I rang the CF office during the first few days after installation, there was a courteous, helpful, and competent human technician answering my call within only a few rings.
Need I say any more?

The team were particularly helpful with a pre-visit to discuss location and space requirements, installation was clean and tidy and seems to work well with reasonably good wifi coverage on all 3 floors.

Superb company. Installers were exceptionally good, and the service has been faultless since I had it. Initially I was concerned I wasn’t getting the data speed, so I rang the contact centre. A real person. Who really cared. Who explained the service, and how to set things up. And I had 200mb up and down in no time. Old school superb service, which is impossible to find these days! Cannot recommend them highly enough.

Simply Amazing Company!!
At 48 years old I have dealt with many many service providers. But never with a company like this.
These guys are first class.
I still can't believe how quickly from my first phone call with Simon McD that they had me hooked up in a brand new property with no previous connection.
They had overhead cables installed and us up and running with fibre within 7 days.
Amazing!!!
Everyone one involved with the company deserves praise!
Kev, Simon, and Carl on Install.All totally professional.
I cannot recommend this company enough.
If I could give 10 stars I would.
Thank you Cambridge Fibre

Cambridge Fibre not only offer great service, but unlike some of their competitors they do not wreck pavements and cycleways and liter them with cabinets. They also have brilliant customer service, as soon as you call them you are speaking to the experts. The service has been working almost flawlessly for the last 3 years (I think we had one day where the speeds were a bit lower than expected in all that time!). Not the cheapest, but you get what you pay for.