Camerabox 

Price was great and customer service too, apart from having to phone them to confirm information that had already been given on the order.
Delivery was quick and item was well packed, but once opened the packaging, the seal of the bag containing the camera was open.
Nevertheless, the camera seems to be in perfect shape, no complain.

I ordered a camera on 14th october 2010 and then i should have received the the camera on the next day but it didn happen. I called the camerabox and asked why i ddint get the camera on the next day and they instead asked for my order detail and card detail (other than pin) and they said the camrea will be delivered to you by monday (3 days later) i asked themw wether ther is any posibility for delivering it tomorw and they said yes but need to charger £7 for that which i agreed upon. So i was happy until i got a call on my mobile from camerabox but couldnt anser the call as it took time to find the mobile so i calledn them back to ask why i got a call from them and they replied that we called you on your telephone and someone picked and we asked wether the person(me) lives on this house or not and the person who picked the phone denied that i live on this house. I disagreed with what they said however i did say to them that camerabox gave me a call on my mobile not telephone but they kept argueing and threatening me and asking me for bank statement or someone from bank giving camerabox a call to say that i have authorised the transaction(online). I even emailed the camerabox a few times but didnt get any reply about this issue. 4 days later my dad called them about this issue and this time they asked for authorisation code from bank which i got from the bank and they said the camera will be delivered on monday 25th oct and will be received on tuesday.

After all this delay I finlay got the camera but I have to say that the customer service was very bad because of the way they were talking and lieing to me that they called me on tel. which was wrong.

Anyone who want to buy camera from this website should resist nomatter how cheap they are at the end you will not be treated nicely and you are not guaranteed that you will get your camera which is what i felt. There are many bad feedbacks from customers regarding prouct quality and warranty stuff but avoid buying anything from this company.

The item arrived EXACTLY as promised - very easy site to order from and was at the lowest price available
CUSTOMER SERVICE was the best I have experienced for a long time and considering I had been totally let down by a VERY bad mail order company whose communication was nil this was a really good experience and I was also contacted by phone to confirm order/delivery - WELL DONE !

Do not use CameraBox (aka Digital-Cameras.com) if you value your warranty. Do not make the mistake that I did by not heeding the negative customer service reviews.

I purchased a Panasonic Lumix DMC-FT1 from CameraBox in November 2009. I based my decision to use CameraBox on a good price and the extended warranty promise. This turned out to be a serious mistake as they supplied a faulty camera and then refused to honour the warranty.

This a camera designed for underwater use within manufacturers guidelines. I followed the instructions to the letter before using it in wet conditions. Unfortunately the first time it was used in the sea one of the seals leaked due to a manufacturing defect (they had been checked for foreign bodies prior to use) and the camera suffered salt water damage and stopped operating. This was well within the first years guarantee. Looking on Amazon reviews, it seems to be a fairly common fault and other suppliers have acknowledged this and repaired or replaced as their obligation under the warranty.

I returned the camera to CameraBox only to be told that I had damaged the camera so they would not honour the warranty, but luckily they could repair it for £60 - £80. This appears to be a blatant tactic to try to get extra income as I had categorically not mistreated the camera in any way. The camera was always kept immaculate, looked after exactly as instructed and there is no way that I had caused any damage. Despite my protestations, they have refused to do anything and have not even returned the camera to me apparently still in the hope that I will personally fund a repair they should be obliged to carry out.

My advice would be to avoid CameraBox / Digital-Cameras.com and stick to a reputable company unless you are purchasing low value items.

I was very pleasesto receive my order next day delivery and the help i received was great. will be ordering from camerabox again.

Ordered my camera in the afternoon and it arrived the next day as promised.
Excellent service and would highly recommend Camerabox to anyone.

Excellent service. The best price I could find and the item arrived the day after I ordered it. Plus i'm very pleased with the item.

I paid for my camera online over a week ago - web site promises quick delivery. When I rang asking about dispatch date I was told the camera was out of stock until following Friday and would be dispatched Monday for delivery today Tuesday. No camera! I rang the company twice and when they finally returned my call - no paperwork to be found - no further forward and down a lot of money.

After ordering an item online on 12th October, and receiving an emailed response quickly (so far so good), everything went downhill. We received a further email on 12th October stating that the item had been shipped and we should receive it in the next couple of days. When the item had not turned up by the 14th, I phoned the customer service team. I was told that the item needed to be tracked down, and that I would receive a call or email with information on my order. I received no such communication and phoned back again on Monday 18th. This time, I was told that the item was out of stock, but that new stock would be in on Friday 22nd, and that we would receive it by the 25th October. It was not received on the 25th, so I phoned to check with customer services again. I was put on hold for quite some time in order for the customer service rep to find out details, and when the phone was picked up again, it was a different person, who had no idea what was going on. This new person assured me that the stock had arrived on the Friday, but too late to go out in time for Monday. I said that was fine and awaited the item today, the 26th. When nothing showed up today, I phoned again. This time, a different person said that the camera had never been in stock at all!
Customers do not want to feel that they are being fobbed off. I would rather know that there is no stock so that I can make other plans, or so that I can know how long I might need to wait for. In addition, the lack of pro-active response is not acceptable. Do not say you will do something when you have no intention of following through. I have now cancelled the order, so await confirmation of the return of the payment. I hope at least this transaction will go smoothly.
We have used Camerabox before with no issues, but perhaps you have new staff/fewer people? Not impressive.

The 7D camera body arrived after a short delay but was missing the manual. An email to CameraBox said they would look in to it. That was a week ago .... On the paperwork it said lens to follow. Admittedly it was a special macro lens but after a week I emailed to be told there was no record of it despite me ordering it over the phone. I emailed back that I would be getting it elsewhere only to be told that they now realised it was on order. Internal communication needs a bit of organisation. After their pricematch made a big deal of grey imports from Hong Kong I suspect the 7D was not UK stock as it had a strange charger and an added plug adapter put in the box (possibly when my manual walked). Would probably use them again but with care and plenty of regular checks. I had been quite impressed with the company until the hiccups.

I rate this company highly, speedy delivery & items exactly as described.

E.

I found the on line ordering simple with good options for delivery. I chose next day delivery before 12 & paid an extra £4 which was good value. The item arrived at 11.59, a bit disappointed with that but never the less arrived as requested.
I had a phone call from the sales team before they dispatched the camera which was excellent, I was able to ask if a memory card came with the camera and sought their advice about memory cards & the bundles that were available to go with the camera. They were extremely helpful & pleasant in their approach to me.
I would definately recommend the company again.

I ordered a camera last Sunday and when it had not arrived by Tuesday, I called to ask where it was. I was told that it hadn't been sent out and in fact it had been discontinued and I wouldn't be getting it after all. The 'live stock' page is obviously a sham to get you to part with your money. Had I not called, I assume I would have been left in the dark! I asked for my order to be cancelled and the money to be refunded to my credit card. On Wednesday I got an email to say that the order had now been cancelled. Nearly a week later, the money has still not been refunded to my credit card. I call this theft!
I got an email yesterday asking how I was getting on and how they hoped I was enjoying my new camera. Obviously no-one talks to anyone else there. i do not have a camera, you still have my money. I will be contacting my credit card company after I submit this email. Avoid this company like the plague!

My camera (Cannon 550D) arrived 2 days before expected. It arrived well packaged. I will be returning the Hama camera bag because there is not much support for the camera. I have chosen a better one. Very happy with my purchase and the 5 year guarantee gives added peace of mind.

Would have given 5 stars if City Link had delivered to the right address instead of the bus garage next door. They're excuse that 'nobody to take delivery' was rubbish as my company has people around all day - they're just in too much of a hurry. Not the first time either & I'm sure that's why so many deliveries go missing with their service.

I ordered my product on a sunday and paid the £7.99 delivery charge which, according to their website states that because my item was the last one in stock then I would receive it on the tuesday. A week had passed and no camera. I had to call Camerabox to chase them up to find that the item wasn't even in stock. They stated that they were due in on the friday, which was three days late and that I should receive it by monday or tuesday at the latest. It hasn't arrived on the monday so I will wait to see if it arrives on the tuesday.

Ordered camera online around 3:30PM Monday and arrived 9:15AM Tuesday - How fast is that?!!! Superb price as well and not a U.S. import as some people have found on other websites. I'm keeping CAMERABOX in my 'Favorites' line-up for future reference but don't tell the wife!!

p.s. 5 year warranty was included so what more do you need?

Just one very minor criticism..

I requested a bundle that you did not list. (camera, case, and spare battery, no memory card.)
I was given a price, then told that the process was to order a bundle greater than required, and pay for it,
then ring back and ask for the order to be altered to the agreed contents, finally you credit my card with the difference between price paid and price quoted for my special bundle.

It all worked perfectly, and the credit to my card was indeed immediate (though it was 3 days before I could see it for myself), but surely it could be simpler ... for me and for yourselves.

And the process was self-evidently vulnerable to any snag affecting the ring-back after placing the order. It wasn't long after my second call that I got the message that goods were dispatched.

Exclent camera!
problems with the delivery, I stayed in all day eventually had to go out at 1730. Apparnly te courier attempted a delivery at 1745 but left no card.
Item was delivered the folowing morning, luckilyI was in.
Item was simply packed into a plastic bad with no protection except it's retail box. The box was damaged however the item was OK. I think that was lucky!
Have not rcd Mack accidental cover details with just a hand writen note saying they will follow(?)
I would use the company again but delivery arrangements for expensive items could be better.

Excelent price and follow up

My family and I have bought 4 or 5 camera's to date from Camerabox. Last time, my order was lost between the Camerabox warerhouse and DHL. I had to chase up, when I did not receive the camera. They then told me to speak to DHL as they said they had dispatched it. DHL gave opposite story.
After many phonecalls, emails etc, Camerabox finally agreed to process the refund. This did not come through as promised and took another two phonecalls before my monies were refunded. The entire saga took over 3 months to resolve.