CameraTools.nl Reviews 5,177

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Shady shop. I'll never buy anything else from CameraTools. I ordered a Sony lens on Amazon on the 27th of November, which was supposed to arrive by the 15th of December. After realizing it wasn't go... See more

Rated 2 out of 5 stars

The goods were very badly packed and came dirty. The box has already crumbled. I had to check it with a courier. Delivery time 21 days! It was not a big problem for me, but I was waiting for some com... See more

Company replied

Rated 2 out of 5 stars

I placed my order 10 days ago and still did not receive it, nor did I get a message about the shipping of my order. This is already taking very long time, and I find that getting a satisfactory questi... See more

Rated 5 out of 5 stars

The price was great, allowed me to give a very special present to my son, the product arrived quick and safe, good wrapping in the box and nice service aftersales. I'm happy with the product descripti... See more

Company details

  1. Photo Shop

Information provided by various external sources

CameraTools heeft als doel zowel de beginnende als professionele fotograaf te voorzien in de beste informatie en producten om te komen tot de mooiste opnames. Het maakt niet uit of je een doorgewinterde professional bent of gewoon heel enthousiast aan de slag wil met foto en video, bij CameraTools ben je verzekerd van advies op maat en enkel de beste producten. ✔ Minimaal 2 jaar garantie op nieuwe producten ✔ Scherpe prijzen ✔ Deskundig advies op maat ✔ Uitgebreid assortiment ✔ Uitstekende aftersales ✔ Afhalen en bezorgen ✔ Verzending op werkdagen tot 23:59 uur


Contact info

2.3

Poor

TrustScore 2.5 out of 5

5K reviews

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Rated 2 out of 5 stars

Unannounced shipping delays

Long story short: delivery was promised on Saturday (latest), didn't arrive, had to throw over assignment

On the 18th of August I ordered a couple of Cactus Wireless Triggers and payed via Bank transfer 5 minutes after the order was made. To make sure everything was ok, I called in on Tuesday (23rd). Cameratools told me that they had received the money and were going to send out the package that very day. As I hadn't received an email with the tracking number on Thursday, I called again, where Cameratools told me that they had to wait for some other shipment to arrive before (the website showed that the item was in stock at the time I ordered), but that they would send the package immediately and that I was going to have it on Saturday (27th.) latest.
I have an assignment on Sunday (28th) where I planned to shoot using multiple flashes (more than usual, hence the Cactus set), most of which can not serve as a slave.
Saturday's gone, no package here ... Calling in on Friday wasn't of much help. They even told me that they had sent it out sometime earlier this week. According to TNT, it was sent on Thursday (as stated by Cameratools before), so that might even be a little bit of stretching facts here.

It's great that they sell otherwise difficult to get stuff in Europe - but due to their unreliability in terms of shipping, ordering from overseas suddenly becomes an option again - and it's even cheaper.

(edit) fixed a typo

August 27, 2011
Unprompted review
Rated 5 out of 5 stars

Super

Hi Niels,
Thank you, you did a good job, I received my order ! Next week, I would be in the Yellowstone National Park
I'm going to advertise for the seriousness of your company.
Herve, Paris, France

August 19, 2011
Unprompted review
CameraTools.nl logo

Reply from CameraTools.nl

Thank you Herve,

Nice Holiday.

Best Regards,

Rated 5 out of 5 stars

Very friendly shop

I made an order, but mistakenly asked them to use the billing address as a shipping address. One simple e-mail later, they changed everything just as I needed it, without fuss. Shipping to Germany was very quick. All in all, a positive experience.

May 20, 2011
Unprompted review

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