CameraWorld Reviews 

This company were helpful with their advice and service. Delivery was well packaged and in good condition when it was delivered. A day later then the four days delivery time they said but that could be the courier fault. Otherwise happy to use the company again due to their pricing and service.

Great service and delivery. Really happy with my purchase. Will definitely purchase again in the future. Thank you

Awful customer service experience. Ordered a lens, paid via PayPal, immediately realised I'd purchased the incorrect lens and emailed them within 5 mins to inform them. As it was the weekend, I got an email response on the Monday from someone called Jordan. What followed was a bizarre exchange where the guy I was emailing told me that I didn't need to cancel the order as it was paid on finance but the finance application wasn't completed. I responded saying it was paid for using PayPal, sent screenshots of the payment being made and even called PayPal to confirm the payment had been sent. His response, rather than "let me look into this for you" was to send me a screenshot (nothing else, just a screenshot) showing the payment was made via finance. Clearly, despite this being an issue on their end, the person who dealt with me had absolutely no interest in assisting me. I recieved an email about an hour later confirming the payment had indeed come through (via PayPal) and would I like to process a refund. I confirmed this, they responded saying it would take 3-5 days.

3 days went by and on the Thursday I recieved a phone call informing me that the lens I had ordered was back in stock and would I still want it. Confused, I explained that I had cancelled my order. He looked on the system and said there was no record of the cancellation, but that he would process it now. I emailed Jordan to ask what had happened and why the cancellation wasn't made. Did I get a response? Of course not! I also left a message on Cameraworld's online message system, which so far has gone unanswered.

What can I say other than based on my experience alone I'd avoid using this company. I still am not 100% confident my order has been cancelled and refund processed. This is such a simple request, how could they have got it so wrong?

Edit - 20th July
Called up to check if the order has been cancelled, they confirmed the order was only cancelled on 16th July. So Jordan, the very unhelpful customer service person I was emailing, lied to me about cancelling the order.

Just avoid this company!

Don’t waste your time with this incompetent company who will not respond once you have direct questions.
Bought an item from them for them promising date after date and then disappearing whereas item was in stock in a first place to start with!
Raised dispute with credit provider and wasted a month with them for them to acknowledge their fault.
Money returned eventually and no apologies from them.
Priceless!
Find same item in mainstream shop and pay a bit more and be assured you are covered.

I ordered a pre-owned lens but after two weeks it hasn't arrived. I've been in contact multiple times without any resolution. The courier doesn't have the lens. I'm awaiting an update or ideally a refund!

Placed an order 10-06-2026 for a tripod with a 1-4 day delivery promise. Its now some 5 weeks since i placed the order and the order and its still not arrived 17-07-2026. The communication is also shocking, they have give updates once being chased. If it wasn't for the fact that i took out finance out on the order, i would definitely have cancelled by now.

The company offered great prices for great products, the shipping was fast and the communication was great. The items were well packaged, couldn’t be happier a great experience

Prompt delivery and the second hand lens was like new.

Good price for a used Nikon Z lens and a very helpful person in the London branch of Cameraworld. A fair price in part exchange too. Good experience, as the man helping me didn't try to rush me at all.

Great service and great delivery very quick with updates also with product shipment thanks again 👍

Good communication and excellent value product.

First time transaction and Items required were in stock and delivery was made quickly I ordered 2 items and I made a mistake having ordered one item incorrectly. Contacted CW by email and received an immediate response from Jason with instructions to return for refund within 14 days. So just posting return today and fingers crossed the refund will come as quickly as the goods but overall so far a very positive experience.

Avoid Cameraworld: A 10-Day Customer Service Nightmare

I should have believed the minority 1-star reviews on Trustpilot. I took my chances, and I regret it immensely.

I ordered a Peak Design Tech Pouch which was on sale. The item was dispatched the next day, but that was only the beginning of a nightmare.

What I actually received was a Peak Design Tech Pouch (Small) instead. I followed the website instructions to call their "assistance line" (which is also their Stevenage store). However, for two consecutive days, the phone was never picked up and went straight to a full voicemail box in the afternoon. I also sent emails to both their sales and support email addresses, but needless to say, they were never answered either.

Left with no choice, I called their London store. The staff member there was helpful enough to locate the wrong order, but there was literally nothing he could do other than leave a message for the Stevenage store to follow up.

On the third day (a Saturday), I called the Stevenage store again. To my surprise, the call was finally picked up. After I briefly explained my situation, the first response I got was, "Did you order the wrong item?". It was incredibly frustrating to receive such a response after all the calls I had made and emails I had sent. The gentleman then followed up with, "There is nothing I can do on a Saturday," so I had to end the call reluctantly and try my luck again during the week.

On Monday, the call went through to the Stevenage store again. I explained the wrong order once more. The gentleman replied that he needed to check with the colleague who had handled my order and promised he WOULD get back to me. Obviously, no one did. I had to call again on Wednesday just to get this settled once and for all. Not to my surprise, the normal-sized Tech Pouch was already out of stock, and I was not offered any alternative despite the mistake being entirely on their side. I was forced to pay an extra £4 to get a different colour of the Tech Pouch, which made the price barely any cheaper than buying it on Amazon—where I could have expected a much more reliable service.

I was given a DPD return label. I returned the wrong item immediately, and DPD delivered it back to Cameraworld the next day. Yet, I had to call them yet again to confirm that the correct item had actually been dispatched. I waited anxiously for two days. Since I was not given an option to select a safe place for delivery, I had to take a day off work on Monday just to ensure I was home to sign for the parcel.

I finally received the item today. 10 days of delay, endless hassle, and pure frustration.

I chose to pay the extra £4 to swap the item rather than requesting a refund only because I feared a refund would take even longer and cause more suffering. Now that I finally have the item in hand, I can write this to warn everyone about my horrible experience.

This taught me a valuable lesson: never ignore the minority negative reviews on Trustpilot. Avoid at all costs.

I’m very happy with the Sony camera itself, but the buying experience was disappointing.

The website showed the camera as **in stock**, so I paid extra for **next-day delivery**. However, instead of receiving it the next day, I had to wait **more than 7 days**. During that time, I was repeatedly told that the order would be shipped "tomorrow", but it kept being delayed.

This was very frustrating because I had already paid for the camera and needed it for planned video shoots. If the item was not actually in stock, this should have been made clear before I placed the order.

The camera itself is excellent, but the delivery service and communication were far below my expectations. I hope the store improves its stock accuracy and keeps customers informed more honestly in the future.

Placed an order for a lens listed as in stock for same day dispatch. Was called to say they had no stock should be in the next 2 to 5 working days. Disappointed but these things happen. The fact it was out of stock never updated on the website. The lens did arrive within the stated time frame and was well packaged.

Good price & reliable delivery. 👌

Very competitive pricing great customer service.

Ordering was easy, the whole experience was straightforward and a pleasure. Would highly recommend.

Great price and quick delivery

I ordered an "open box" Canon R5ii, online, at the end of June. Unfortunately that item had already been sold. I was however delighted that CameraWorld honoured the sale at the “open box” price but sent me a sealed box camera. It is a gesture I will not forget. The new camera was delivered within a week.

CameraWorld has always been one of my “go to” retailers for choice, service and value for money. I bought my first ever digital camera (in store) from them in 2005 and my Canon R5 (online) in 2024 - amongst other items.

I can recommend CameraWorld with confidence. I will definitely be using them again in the near future.