We had such a positive experience buying our sofa. Nisya from the West End showroom was incredibly patient and knowledgeable, helping us work out the best options for the space we had without ever mak... See more
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Review summary
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Reviews shaping this summary
We visited the Tottenham Court Road store in mid-May and Lexi could not have been more helpful or patient. Lexi created a scale drawing of the selected sofa overlaid on the floor plan of our new home... See more
Company replied
Yesterday we went into the Swiss Cottage store as we wanted to look at TV units /sideboards and Cemran welcomed us. She was the perfect sales person, attentive, knowledgeable about the products in th... See more
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The staff at the Tottenham Court Road showroom have been very professional and helpful, particularly Steve and Lexi. Due to our indecision, we ended up buying the same sofa twice! Steve helped us wi... See more
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Company details
Contact info
61 Fairfax Road, NW6 4EE, London, United Kingdom
- 02073729887
- Sales@camerich.co.uk
- www.camerich.co.uk
4.9
Excellent
484 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great Furniture / Customer Service
Camrich has great furniture and helpful and friendly staff. Ishraq Abdulhussein helped us when we bought our sofa and provided us with excellent customer service.
April 30, 2025
Unprompted review
Reply from Camerich
Hi Adam,
Thank you for leaving such a positive review! We are so pleased to hear that Ishraq provided such excellent service and we will be sure to pass along your feedback to her. We hope you love your sofa for many years to come and if you do need any assistance please don't hesitate to reach out!
Kind Regards,
Camerich UK
Exceptional customer service
I recently had the pleasure of shopping at Camerich furniture shop, And I couldn’t be more impressed.from the moment I walked in, the staff was warm welcoming, and genuinely eager to help without being pushy. They took the time to understand what I was looking for, offered helpful suggestions and made the entire shopping experience feel easy and enjoyable. The quality of the furniture is top notch beautifully crafted, durable, and stylish.what truly sets Camerich apart, though, is there exceptional customer service.they were communicative throughout the delivery process.make sure everything arrived in perfect condition and followed up afterward to ensure I was satisfied.if you’re looking for a place that truly values its customers and delivers both quality and care Camerich furniture shop is the place to go.
I also want to thank Robin Burns and Gurjeet from the customer service who have been ever so helpful.And Sabrina in the Kings Road shop.
April 1, 2025
Unprompted review
Reply from Camerich
Dear Farah,
Thank you so much for your kind words and thoughtful feedback! We're absolutely delighted to hear that your experience at Camerich - from showroom to delivery - was such a positive one!
Robyn, Gurjeet and Sabrina will be thrilled to know their service made a strong impression, we will be sure to pass along your appreciation to the team.
We are so glad that you are happy with your furniture and if there's anything more we can do for you, please don't hesitate to reach out.
Kindest Regards,
Camerich UK
Super customer service
Cemran at the TCR store was very helpful in assisting me when purchasing a bed. She was knowledgeable about the product and the delivery process and provided me with everything I needed, both whilst in the store and over email. It was a very positive shopping experience.
April 7, 2025
Unprompted review
Reply from Camerich
Dear Anne,
Thank you so much for the 5-star review! Cemran is an asset to the team and we will be sure to pass on your amazing feedback to her. We are so glad to hear you had such a great experience in store and we look forward to welcoming you back again in the future.
Kind Regards,
Camerich UK
Great experience with Ishraq
Ishraq at Camerich on Kings Road was super helpful and patient during our decision-making process.
March 1, 2025
Unprompted review
Reply from Camerich
Hi Dylan,
Thank you so much for leaving such a positive review! Ishraq will be so pleased to hear of your great feedback and we will be sure to pass this on to her. We look forward to welcoming you back in store again soon.
Thank you for choosing Camerich!
Kind Regards,
Camerich UK
Excellent service from Cemran @ TCR showroom
Excellent service from Cemran @ TCR showroom. Help and advice throughout the process of buying a number of items was first class. Made the whole experience so easy.
April 14, 2025
Unprompted review
Reply from Camerich
Hi Martin,
Wow, thank you so much for your 5-star review. We are so pleased to hear you had such a positive experience and that Cemran was able to assist you with the excellent customer service that we strive for. We look forward to welcoming you back in store again soon.
Thank you for choosing Camerich!
Kindest Regards,
Camerich UK
Very smooth experience from the initial…
Very smooth experience from the initial consultation with Carolina (who's communication and attention to detail have been outstanding) to the show room visit and to order finalisation. Happy to find a reasonably priced quality sofa and can't wait to receive it.
April 3, 2025
Unprompted review
Reply from Camerich
Hi Ariadna,
Thank you for taking the time to leave a review. We're so glad to hear that you had such a great experience, and that the consultation with Carolina went so well. We're sure she'll be delighted she was able to help you find your perfect sofa.
Please don't hesitate to get back in touch if you have any further queries and we'd be happy to help!
Camerich UK
We bought a fabulous new sofa from…
We bought a fabulous new sofa from Camerich TCR. It looks good, is well made and extremely comfortable. In the showroom. Lexi did a great job explaining the options we had, showing us various fabrics, working out the pricing and what stock was available and when. The sofa arrived a week later at the time/date specified. All in all, very happy!
March 19, 2025
Unprompted review
Reply from Camerich
Hi Rick,
Thank you for taking the time to leave a review. We're really glad that you were able to find your perfect sofa at our Tottenham Court Road showroom, and that you're happy with the design and comfort! Please don't hesitate to get back in touch if there's anything further we can help with.
Camerich UK
Excellent All Round
From the start there was a friendly welcome in the London store and a great selection of furniture. The order we placed resulted in delivery exactly according to plan. The delivery lads were extremely helpful in carrying the large sofa set up difficult stairs and then setting it up in situ. Lexi Stoklosa who we dealt with was extremely helpful - from the visit to store right through to delivery. Finally, the sofa is superb and looks and feels exactly how we envisaged it. Excellent all round!
March 12, 2025
Unprompted review
Reply from Camerich
Hi Chris,
Thank you for taking the time to leave such a fantastic review! We're really glad that you enjoyed your experience in our showroom and that your order went according to plan. It's great to hear that our delivery team were able to get your new sofa into your property, despite what sounds like difficult access!
We hope you continue to enjoy this for years to come, but please don't hesitate to get back to us or Lexi if you have any further queries or furniture needs and we'd be delighted to help.
Camerich UK
Love Camerich
From the moment I entered Camerich (by coincidence we were around the area) I immediately fell in love with their luxurious timeless styles which was also not overpriced. I also loved their super friendly service (Banu was lovely and helped me a lot). I ended up ordering a bed, but then a few days later I changed my mind and went for another one. They were so nice and flexible and now my bed finally arrived. Love the quality and overall, I would definitely highly recommend Camerich and will be buying from the again!
March 30, 2025
Unprompted review
Reply from Camerich
Hi Maya,
Thank you for taking the time to leave such a lovely review. We're so glad that you decided to visit us and were impressed by what you saw in our showroom!
We're sure Banu will be delighted with your feedback and that you're pleased with your purchases. We look forward to seeing you back in the showroom again soon!
Camerich UK
knowledgeable staff
knowledgeable staff. Ishraq dealt with us efficiently. happy with the service
March 27, 2025
Unprompted review
Reply from Camerich
Hi Sanj,
Thank you for taking the time to leave a positive review. We're really glad to hear that you were pleased with the service and advice from Ishraq. We hope to see you back in our showroom soon!
Camerich UK
Sofa of our dreams
We love our new Camerich sofa - it's so deep and luxurious, super comfortable and will be really easy to clean up inevitable spills with the removable covers. Sascha was such a star and helped us though the process from start to finish, even getting us an expedited delivery - way sooner than we expected!
March 10, 2025
Unprompted review
Reply from Camerich
Hi James, Thanks for taking the time to leave a review. We're really glad that you're pleased with your purchase and hope that you'll enjoy your sofa for many years to come. It's great to hear that Sascha was able to organise a quick delivery for you, and that we had your chosen sofa in stock! Camerich UK
Best made to order sofa in London
We had our interior designer recommend Camerich sofa in our presentations. At first, I wasn’t impressed with the website, it’s only when we went to the showroom and saw the selection, quality, breadth of customisation and impeccable customer experience that we decided to place orders for several items. Sabrina from the Fulham showroom was extremely patient and helpful. Very good handovers between colleagues even while being away. We had everything delivered exactly within the timeline suggested. All items exceed expectations. Even though we had small hiccups changes in the order she was very kind to call and help rectify that. We have scouted most sofa brands, showrooms in west London and Camerich does stand out and is competitively priced. Some others had great sofas on the website, but products looked lacklustre in the showroom, significantly higher prices for choice of fabric or had terrible trustpilot reviews. I only wish we had more rooms to decorate as I will be returning customer.
March 21, 2025
Unprompted review
Reply from Camerich
Dear Priyanka,
Thank you so much for your thoughtful and detailed review! We're so pleased to hear that your experience with Camerich, particularly at our Fulham showroom, exceeded expectations.
We're so grateful for the support and we look forward to welcoming you back whenever you are ready to decorate more rooms!
If there is anything else we can assist with in the meantime, please don't hesitate to reach out.
Kind Regards,
Camerich UK
Good service from a genuinely established player
I was very pleased that (1) Camerich still exist over 10 years since I first purchased a sofa and chair from them - it's a competitive market and some others come and go (2) That Camerich could supply replacement inner cushions for the very same sofa that I bought all those years ago (3) That arrival of the order was in line with the original 3 months that I was advised by Sabrina.
Delighted with the result organised by Robyn and fitted by a nice chap called Mike. A good deal too as I purchased during a Black Friday event, plus also a sustainable/greener solution [being able to replace inner cushions for both seat and seat-back, rather than having to buy a new sofa].
March 19, 2025
Unprompted review
Reply from Camerich
Hello,
Thank you for taking the time to leave a review. We're so glad that you returned to us after so long, and that you're so happy with your furniture after so many years!
We'll certainly pass on your feedback to Sabrina, Robyn and Mike too - it's lovely to hear that they were able to assist you and you were able to replace your cushions rather than purchase a whole new sofa.
We hope to see you back in our showrooms if you have any further furniture needs in the future! Camerich UK
Wonderful experience
Wonderful experience
Canarich have been so helpful in every way
Will thoroughly recommend them every time
All the staff including Sabrina are courteous & helpful
March 18, 2025
Unprompted review
Reply from Camerich
Hello,
Thank you for taking the time to leave a review. We're really happy that you had such a wonderful experience in our Fulham showroom and Sabrina and her team were able to help. We really appreciate your recommendation and hope that you enjoy your furniture for many years to come. If you have any further queries please don't hesitate to get back in touch!
Camerich UK
Excellent customer service
We had such good customer service from the Tottenham Court Rd showroom when we purchased a coffee table over the weekend. Sheer efficiency from Ishraq who is courteous, friendly and knowledgeable about the products.
Her other two colleagues, Viridiana and Cat were most friendly and welcoming too. It really enhanced the shopping experience.
We've had delivery of the item, since and are absolutely pleased with it.
March 8, 2025
Unprompted review
Reply from Camerich
Hi Chin, Thank you for taking the time to leave a review. It's great to hear such fantastic feedback for our team and we're sure that Ishraq, Veridiana and Cat will all be delighted to hear they made an impression. We're really pleased that you've received your coffee table and that you're happy with your order. Please don't hesitate to get back in touch for any future furniture requirements.
Camerich UK
Cannot fault the service
Cannot fault the service, patience & kindness of the Swiss Cottage store manager, Emily Poynton & her lovely staff. Made yet another purchase less painful & so much simpler! Thank you.
March 6, 2025
Unprompted review
Reply from Camerich
Hi Katrina,
Thank you for taking the time to leave such a lovely review! We're so glad to hear that Emily was able to help at our Swiss Cottage showroom and I'm sure she'll be delighted with your feedback. We hope you love your furniture and we look forward to seeing you back in the showroom if you have any further furniture requirements!
Camerich UK
Found Cemran very efficient and helpful
Found Cemran very efficient and helpful
February 27, 2025
Unprompted review
Reply from Camerich
Hi Rory,
Thank you so much for your 5-star review! We are so pleased you had such a positive experience in store with our design consultant, Cemran. We will be sure to pass along your great feedback to her!
We look forward to seeing you in store again soon and please don't hesitate to reach out if there's anything else we can help with.
Best Regards,
Camerich UK
Great service
Excellent service from Camerich. Their service in the shop and online have been amazing and the quality of the furniture is second to none. Highly recommend.
February 1, 2025
Unprompted review
Reply from Camerich
Dear Natalie,
Thank you for leaving us a 5-star review, we really appreciate your positive feedback! We are so pleased you love our furniture and that you had a positive experience in store too.
We look forward to seeing you again soon and please don't hesitate to reach out if there's anything else you need from us.
Thank you for choosing Camerich!
Best Regards,
Camerich UK
Camerich and their staff are 5 star
Camerich and their staff are 5 star. We have furnished two homes now through Camerich and we are delighted with the quality and look. I would like to mentioned Aria, Anna and Lexi, nothing was too much trouble for them and they were completely professional throughout. A particular thank you to Aria, you have been amazing. We will be back!
February 13, 2025
Unprompted review
Reply from Camerich
Hi Nicky,
Thank you so much for the 5-star review, we really appreciate your kind feedback! Its fantastic to hear that Aria, Lexi and Anna delivered the excellent service we always aim to strive for, we'll be sure to pass your compliments along to the team.
We look forward to welcoming you back soon! If there is anything else you need, please don't hesitate to get in touch.
Best Regards,
Camerich UK
Service was really good and Ishraq went…
Service was really good and Ishraq went out of her way to understand my needs and advise me accordingly.
Thank you
February 10, 2025
Unprompted review
Reply from Camerich
Dear Meena,
Thank you for your 5-star review! We're so thrilled to hear that Ishraq provided such excellent service, we'll be sure to pass along your feedback to her. We hope to serve you again soon!
Kind Regards,
Camerich UK
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