Canada Computers Reviews 473

Their online shopping is such a joke. I placed my order and use a credit card, on the bank side the transaction is successful. Yet two days no email or any order update from CC so I email them and they told me they don't accept this card. Yet no email was sent to me. No notification or anything. They just wasted my time and took my money.
If you don't take this card why did it went through successfully? Why nobody bother to email me and tell me? And even at one point I logged into my account and CANNOT FIND MY ORDER.
What a useless trash scamy company.

would give it negative stars if i could

first i order a $2000 laptop express delivery. supposed to come on a tuesday LATEST but came the friday, that ain’t express

next. i ordered a 4060 graphics card, these bums sent a 2080. so i took that back and they said they’d send another cool

then, i call the next wednesday, the day they promised the correct one would be there by LATEST

finally. i call the store and they said they can’t find the order cause i made it online so i gotta call customer service. i call customer service and they too cannot find my laptop

the reference number and tracking number i got FROM THEM, was incorrect or whatever and they couldn’t find anything correct. they have a usb coming and that ain’t what i ordered.

currently i’m waiting for the bosses to get into work tomorrow morning so i can ring down their line and find out where the hell my $2000 computer is. want a full refund. never order from there ever.

i would talk bout they mommas and children. but i’ll save that for the phone call with boss man/woman🙂

Canada Computers never have any online stock, look for anything!....It's sold out.

Bought a Yanmai Ultra Compact Wireless Microphone System at Canada Computers Barrie, for recording. It consistently cut the beginnings of words off from a male trainer’s conversational-volume speaking. Reliably cut off “s” and “t” sounds. Got much better results in the identical environment with a $30 lavalier mic.
Tried to take it back to Canada Computers 2 days later. No refund. No exchange. No use to me. They kept my full $108.99 and will never see me again.
Should understand that the customer is always right, like Amazon. Or refund at least the markup and the tax.

This was the only store for me for computer parts. I ordered online and CC failed to deliver them to me. Police are now involved.

I waited 1 week for a device to be transferred from another store but I did get a bargin. 4 store visits and 4 different levels of customer service, one so bad I didn't want to return t the store ever again.
The flyer is worth reading but I'll order online next time.

Would rate it lower if I could. There’s no standardization to their store practices and procedures. Return policy changes from employee to manager to employee and they won’t stand by what’s posted on CC online. Won’t offer alternative solutions for defective equipment. Awful customer service and quality of products

They don’t stand behind the product they . Consumer is left to fend for themselves . May as well have thrown my money down the toilet

I dropped 6k on a custom PC build and I got 4 defective parts at a time I went there to tell them about it, but they wanted to charge me like 40 to 50 bucks just to look at it even though I know what’s wrong And say that I damaged it even though there’s no physical damage, and after they touch it, I found physical damage to some of the CPU pins on my motherboard and they refuse To replace the part that I said was defective, which was Two ram modules they said they tested it and found no problems but when I tested, I found a huge amount of issues pointing to the ram so clearly they don’t know what they’re doing and they take advantage of people who don’t know what they’re doing. I watched this man pay $300 for storage upgrade on his laptop, even though he brought in his own part and it would’ve only taken two seconds just to pop the lid off and replace the SSD

Canada Computers lost a 30 year customer. The tech support was condescending. They refused to credit me for a flakey motherboard. I will never shop there again. Hello Amazon

Had a water pump in my PC fail unfortunately, however I had purchased the 3yr tech care warranty. Of course they needed to verify the issue themselves which I understand, but having my PC for 5 days is a bit much for something that probably took 20 minutes. Anyways they call me to say the unit is defective and they have already swapped in the replacement for me - which at first I thought was nice of them, as I had planned on doing that myself. In hindsight though I feel it was so I wouldn't "notice" what had actually happened until I got home with my PC.
When I got my PC home and switched it on I immediately noticed the replacement was not what I had originally purchased.
To be specific my original pump was a Kraken Z53 with the 2.5" LCD display on the pump head (the ENTIRE pump head).
What I had been replaced with was the new "base" model Kraken with a 1.5" screen that is only a small square within the larger pump head. Looks really tacky, and I never would have purchased this version ! Looking at my receipt I also see there is a large price gap between my original pump and the replacement, about $70 worth that was NOT refunded to me. Thing is, my original pump still exists, but had been re-branded as the Kraken Elite, for a higher price, which I would just chalk up as 3 years of inflation - not my problem. But of course this greedy company didn't want to lose more money and replace with an equivalent, so they opted to downgrade me without my permission.

When I called to complain and search for a better solution I was met with a brick wall of "this is the decision head office has made". When I asked them to re-evaluate the situation, as I feel though I am being ripped off, they instead strengthened there position of "this is what you're getting, take it or leave it".
I offered to compromise, and pay the difference to get the equivalent of what I had before. Nope, no compromise. No apologies or even a hint of empathy. Just cold robotic corporate BS. I ended up returning their replacement unit and taking back my defective one to pursue the manufacturers factory warranty of 6 years.

When someone purchases an extended warranty on their product , FOR ADDITIONAL COST, they do so expecting it to be a smooth and hassle free process, and that their product will be replaced with an equivalent or better if none is available. You don't replace someones 55" TV with a 48" because there are no 55's available.
You don't replace someones V8 engine with a V6, because it's now depreciated. That's not how warranty works.
The fact that Canada Computers wasn't even willing to compromise with me shows how little to me they care about customer satisfaction. I will never purchase another product from this shady, scummy, greedy company ever again, and I suggest you do the same.

To any of you floor staff that may be reading this, my quarrel is with your management - you guys have always been good to me.

I bought an office chair from them and after assembly, I found out that one of screws for the headrest doesn't go all the way in. I brought the chair for them to check it out, but the manager insisted that it was my fault and he refused to exchange it nor give me my money back and told me that I can sue the company for that matter. After, I refused to leave the store without getting my problem fixed, the manager called the cops on me , but I was waiting for the cops to show up, he decided to give me a part taken from a demo chair. Honestly, it's worst customer service I ever came across. I hope that Canada computers goes out of business , because they are vey bad!

Only place where you can buy a brand new laptop with 3 out of 12 months of vendor warranty expired.

Also the only place where English is optional as well as knowing your job.

Only place where i was accused of deleting ALL the apps that come with windows 11 because they could not figure out how to work the start menu.

Only place where a stress test trumps any problem you might have with your purchase.

I bought 1300$ of computer parts. Canada Computer made a mistake with the price of my RAMs. I tried to deal with them to solve the issue and they said they would correct the mistake but they just closed the case without telling me. I tried to deal with my bank to get my money back. Canada Computer finally made a refund but the day after they litterally cancelled it! I'm still trying to get my money back since then. They are the worst!

Just 4 days ago i bought a bnew open box rtx 4090 from you guys. When i went home to install the gpu, i did not hear a click while plugging in the 12vhpwr cable connector and to find out that the retention clip on the gpu side is chipped. Went back to the store to have a replacement and they say it's a user error. This is not my first time with 12vhpwr connectors In fact i purchased a 4080 super just last week to replace it for the 4090 i bought from you. And if you can check your sales records, i also bought an rtx 4090 last year but sold it for personal reason, so i know how to properly plug and unplug it. I will not argue anymore nor force a return but please make inspection more thorough. I'm a regular customer and i trusted you guys i did not expect a rough experience.

Brought a printer from them that unfortunately wasn't working.

When I took it back, they told me that they can't refund me the total amount because it was out of the box. They will only refund me the extended warranty which is only $11!

They told me all sales are final on printers. This was never listed on the receipt. I am now disputing this charge and demanding my money back. I fine this is highly suspicious and deceitful. I'll now think twice about doing business with them. Stay away if you can!

***

Update: I got a call from the manager manager who apologize for the situation. He told me that Canon technicians were the greatest. He told me they managed to get it working at the store and to come by and they’ll show me.

I spoke to the tech. He tried to convince me that the printer was working, but even he himself had trouble getting it to work. I ended up getting my money back!! I got very lucky.

Canada Computers, 263 Queen Street E Unit 9. Brampton, ON L6W 4K6 location. Worst customer service possible. They should consider shutting it down. They have a theft problem, and threats customers like they are there to steal something. If you have a high theft rate perhaps looking at your staff may be a good idea. According to a Canadian Retail Security Survey conducted by the Retail Council of Canada, staff theft will account for 18.4% of retail loss in 2022 in Canada; each employee theft event costs on average approximately $1,289 Canadian dollars.Jun 21, 2023. While this review is not a representation of all Canada Computers locations, just this Brampton location listed above.

Awful company to deal with. Ordered a cpu/motherboard/ram bundle, flip the CPU socket lid off and find out there's a single bent pin. No worries I thought, I'll RMA since their website specifically has a category to CHOOSE 'Defective' as your reason. Went through emails and phone calls with garbage customer support, who since telling me I won't be getting anything back, have ghosted me. Stay away from this unprofessional and uncaring company.

My experience with Canada Computers is mainly 'in store' experience. The stock levels listed on their website are fairly accurate, so I use their website to check pricing and inventory. When there's something I want to buy, It's easy to check which store is likely to have what I want. Since I live in the GTA, there are multiple locations available to me, or I can ask my local store to have it brought in from another store.

When you're in the store, nobody really bothers you (I like it that way), but finding someone to help when you need it can be somewhat of a challenge at times. I always know what I'm going to buy before I get there, so I usually only need help in finding something that their website says they have in stock.

Accurate stock levels for all stores can be seen at a glance, and is my goto store for decent pricing.

I made an order. I received a confirmation of the order and payment. I called to find out when delivery would occur and if there was a tracking number. I was informaed that there was a problem with my payment. I checked and the payment had been taken from my card. I asked what the payment problem was and was directed to write an emial to their accounting department to find out (apparently they don't have a phone). I then spent some time writing a complaint to them through their contact email. After writing the email and sending I received an error that the ticket could not be created. I called them to speak to someone who could take the complaint. Five minutes of arguing with the gatekeeper they finally advised that a supervisor would call but would only speak to me if I could produce a screenshot of the system error I received. Then their accounting department sends me a message indicating that my card has been declined because it is a foreign card and my address doesn't match the bank information. However, the bank confirmed that the transaction is approved and that the address is correct, and the card is a Canadian VISA. Then they ask that I pay again by etransfer to a third party. I call sales and they claim they cannot speak to their accounting department and that I have to continue to email that department. Never ever do business with this criminal organization.