I just ordered a refill on a prescription previously filled with CDD. The process was pretty smooth, except they asked for all the documents previously submitted, including ID, prescription, and a ca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been dealing with CDD for quite a few years. And in all of that time I have never had a bad experience with them. The staff has always been very courteous and helpful. I highly recommend them to... See more
Company replied
I have been getting my cat's medication for some time through this company. I have dealt with both the chatbot and live agents. The prices are fair and the shipping is long but an acceptable trade o... See more
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Customer service is a dying art. This representative reminded me of when customer service meant you were heard, supported, informed and helped all at once - but here I was, receiving one of the best a... See more
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Company details
- Online Pharmacy
- Drug Store
- Online Prescription Medication Vendor
- Pharmaceutical Company
- Pharmacy
- Veterinary Pharmacy
About Canada Drugs Direct
Written by the company
Canada Drugs Direct is a highly rated & certified Canadian pharmacy Online. Save on your prescription, OTC & pet meds using Canada Drugs Online Pharmacy.
Why Choose Canada Drugs Direct?
Canada Drugs Direct is a certified online Canadian pharmacy providing U.S. residents access to high quality medications at an affordable price. Since 2016, we have helped Americans access their much-needed medication safely, conveniently, and affordably. Buy your medications online and start saving!
Canada Drugs Direct
Written by the company
Price Match Guaranteed
Affordable Canadian Pharmacy Online
We guarantee the lowest price on all of our prescription products. If you find your medications cheaper at any other recognized licensed mail order pharmacy, we will not only match their price, we will beat it by 25% of the difference. It is our 125% price match guarantee!
Contact info
Suite 520 , 800-15355 24th Avenue , V4A2H9, Surrey, Canada
- 1-888-904-8467
- info@canadadrugsdirect.com
- www.canadadrugsdirect.com
4.3
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
Customer Service was incredibly helpful and they made sure everything was accurate after addressing my intial inquiry.
April 3, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review and kind words. We appreciate your business and hope to serve you again.
Great customer service!
Everything went smoothly including a very helpful online chat.
April 3, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Slow shipping
Prices great, shipping not so much. I've been without my medicine for over two weeks
April 3, 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced with your latest order. Typically, orders can take up to 5 business days for processing and 10-20 business days for delivery with a valid prescription and documentation. We recommend that you place a refill order at least 6 weeks in advance to allow ample time for delivery. We appreciate your patience and understanding and we look forward to providing you with a better experience in the future. For further questions you can visit our website and use the online chat platform.
She was very friendly and honest!
April 3, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Great customer service
Great customer service
I used online chat and Jacque addressed all my questions promptly and professionally. My order went thru.
April 2, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Jacque was happy to assist you with resolving your questions and inquiries. We appreciate your business and hope to serve you again.
The website can be a bit confusing
The website can be a bit confusing, but I used the chat today and it was very helpful. I got everything straightened out and my order will soon be on the way.
April 2, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review and feedback. We're happy to know that you got the assistance needed via our online chat platform. We appreciate your business and hope to serve you again.
Chat was very helpful
Chat was very helpful. Everyone is very helpful. I look forward to receiving my product.
April 2, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
A real Pro and fast
April 2, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Can not track order
Can not track order. Company already has too much of my information on record. Needing product faster than 20 buisness days.
April 2, 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced with your latest order. Typically, orders can take up to 5 business days for processing and 10-20 business days for delivery with a valid prescription and documentation. We recommend that you place a refill order at least 6 weeks in advance to allow ample time for delivery. We appreciate your patience and understanding and we look forward to providing you with a better experience in the future. For further questions you can visit our website and use the online chat platform.
Kudos For Canada Drugs Direct040
The CDD website is so informative and easy to use and if there is any problem or concern at all Cindy is there on 'chat' to smoothly handle it. Prices are competitive and there are many choices. I am repeat customer.
April 2, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Cindy was happy to resolve your questions and inquiries. We appreciate your business and hope to serve you again.
Great prices for medications
Great prices for medications, but take a long time to get delivery. Customer service is responsive and helpful.
April 1, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the review. We appreciate your business and hope to serve you again.
Quick response and helpful information…
Quick response and helpful information as well as
concise answers.
April 1, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Great customer service
The website was easy to navigate and Jacque with customer service was very helpful. I would definitely recommend using this site.
April 1, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Jacque was happy to assist you with resolving your questions and inquiries. We appreciate your business and hope to serve you again.
Easy, quick, friendly
I text with someone, Jacque, and had a few simple questions. She responded quickly and was friendly
March 31, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Jacque was happy to resolve your questions and inquiries. We appreciate your business and hope to serve you again.
Friendly and fast service
Friendly and fast service! Great savings for my cat's prescription. Blessed to be able to have found this pharmacy!
March 31, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review and kind words. We appreciate your business and hope to serve you and your cat again in the future.
Jacque was very helpful
Jacque was very help, answered all my questions in a swift manner. Excellent!
March 31, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Jacque was happy to resolve your questions and inquiries. We appreciate your business and hope to serve you again.
Customer service is excellent and the…
Customer service is excellent and the medication arrived relatively quickly considering it’s coming from Canada
March 31, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We're happy to know that your order arrived promptly. We appreciate your business and hope to serve you again.
Significant savings. Helpful online help
I was able to refill my wife's eye drops for a significant savings. The site might consider being able to reference prescriptions that are already filed with them, so that you don't get the impression you have to go through that again.
March 30, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Quick precise customer service
Quick precise customer service, many AI features for standard access requests, BUT also options to speak to a LIVE agent! PERFECT!!
March 30, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Our online chat platform is a convenient way to get answers to your questions and inquiries with real agent and in real time. We appreciate your business and hope to serve you again.
Excellent customer service
Excellent customer service! Answers any questions I may have.
March 27, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review and kind words. We appreciate your business and hope to serve you again.
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