Canal trust have been asked seven months ago to extend a lease. Despite a complaint they are still unable to provide a time efficient service. We are very upset by this as it’s causing us financial an... See more
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Leaflet in newspaper. Naked pitch for bequests from wills. No! Very poor custodian for our canals etc. Positively more harm than good for fishermen. BWB were much better! Whose interests do they look... See more
Their website is just for public consumption.In reality they couldn't care less about boat owners.Rude and unhelpful office staff.Needless top tier management.Canal system is worse under their managem... See more
I resent being told the wrong information about the feeding of geese on the canal.As a retired person being told by some young fundraiser that "she doesn't like them sh....t....g on her head I find th... See more
The worse year of my life was 2020 when…
The worse year of my life was 2020 when i signed up and paid the CRT. They basically do nothing, the boats next to me are basically rats who stole everything off my boat to the point it was immobile. Yet i get messages to move on and they stay unmoved for over a year. Drunks and people sleep along the whole Paddington arm and nothing is safe. They take your money and run because i cant work out what i paid for as I've only ever seen one worker in 18months.
August 13, 2021
Unprompted review
This is the worst organisation in the…
This is the worst organisation in the UK. After a year, wihtout notice they have sent me a solicitors demand, for money that has been paid to them. I disputed with the solicitor who said they would issue a CCJ, if I didnt.. and could not help me. I called Canal and river trust and they said as the case is now with solicitors, they couldnt help. It's disgusting... I am now going to pay becuase what choice to people have.. and create a small calim against them and hope they are so disorganised, that they end up with the CCJ. I will do my best, to find everywhere I can leave a review fo their awful serivce.
June 1, 2021
Unprompted review
Disappointing customer service
Like the other reviewer, I have to leave the CRT a single star for their poor customer service. I am a residential berth holder at a CRT owned marina; we have several issues at the marina which the mooring manager is reluctant to resolve. All of my dealings have been frustrating, met with lacking willingness to assist. In one instance, I sent many emails back and forth about electrical safety concerns, which I was told wasn't their problem. The head of engineering said it wasn't an issue but later changed their mind when I quoted the legal wording as to why they were wrong. I pay a significant amount of money each year for the mooring and boat license, yet the service I receive is appalling. Considering the CRT is a charity that promotes life on the water, they certainly make me want to reconsider that at times!
May 13, 2021
Unprompted review
Inaction
Any interaction with CRT seems pointless, they don’t listen to residents who are raising health and safety concerns and are asking for help and intervention. I just seem to be going round the houses and nothing’s being done about the issues I report
March 24, 2021
Unprompted review
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