HORRIBLE EXPERIENCE
HORRIBLE EXPERIENCE! First boat reeked from the bathroom which had the strong stench of urine and poop, like it hadn’t been cleaned in months. An employee encouraged us to wait and take the next boat where we could get seats away from the bathroom, so we did. There were three couples in our group and we were the first to board the next boat. We all took forward-facing seats, but the Captain came came over to us and said one couple should move to backward-facing seats in case other passengers wanted the seats we were in. We were shocked (as were other passengers seated near us). We said we paid for the seats we were in and weren’t moving. After a ridiculous back and forth with the obnoxious captain one couple in our group agreed to move when the captain said the boat wouldn’t move until one of us did. In retrospect we should have just gotten off and demanded a refund. After leaving the dock the couple moved to empty forward-facing seats. A thoroughly unpleasant and needless situation created by the Captain who lacked any sense of customer experience skills. Between the foul-smelling first boat and the foul personality of the second boat’s captain, what should have been a pleasant highlight of our trip to Amsterdam was anything but. Be forewarned. There have to be much better options available.