Cancard Reviews 

1,138
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate how simple the website is to navigate and how quickly their applications are processed and approved. Many people often mention that the incredibly helpful support team provides wonderful peace of mind, excellent guidance, and reassuring advice during daily life. Some reviewers were not happy with the customer service and experienced frustrating communication delays when trying to get help with their issues. A few consumers also felt that the physical card offered very little practical protection and was not sufficient for their needs.

What people talk about most

Service

Customers had positive experiences with service, noting how easy it is to apply and how quick the responses... See more

Staff

Consumers find staff to be positive, helpful, and highly professional. Reviewers frequently highlight that... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the team is exceptionally helpful,... See more

User experience

Clients share positive opinions on user_experience, highlighting a straightforward and efficient application... See more

Product

People report ambiguous experiences with the product, noting it serves as a helpful backup when used in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had my Cancard since 2022 and I am glad to have something to show if I am ever challenged on the spot while medicating in public. I am well able to recite the law at them but its easier to whip... See more

Rated 5 out of 5 stars

I used to be extremely anxious about carrying my cannabis around. I got busted 3 times in the 60s and 70's which cost me heavy fines and threats of incarceration. Over many years I have suffered lots... See more

Company replied

Rated 5 out of 5 stars

As can be seen by many testimonials the service is required and a help to many people. It seems to be forward thinking with an agenda, which has got to be a good thing. With pain , cannabis does no... See more

Rated 5 out of 5 stars

Just renewed for a third year. Process is easy and although I never needed to use it, it gives me much needed peace of mind. So far its worth every penny and id recommended it to and medical user. The... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Cancard is a validated indication to the police, or any third party, that you are consuming cannabis for medical reasons.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,138)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website, quick!

Really easy to use the website and apply and I can't believe how quick it was. I feel so much better knowing I am protected with a Cancard and even better you can add them to your digital wallet.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Can card now for over 2…

I have used Can card now for over 2 years, I’m in my 3rd year now and even tho I have never needed them, they do give you the confidence that if you ever do, they will have your back and give you legal advice that is factual. Plus help with several legal issues you will come across. Like.. Housing issues with landlords etc, 24/7 police support. Plus you get access to 1000s of people in similar situations. No brainer in my eyes, I think it’s worth every penny and some just for the reassurance. Keep up the amazing work!

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

I joined cancard as I was going through…family court

I joined cancard as I was going through family court for 50/50 custody of my son. I’ve rang 4 times to be told a specialist would call me back which never happened and it’s been 4 weeks now I’ve also emailed at least 8 times and only had one response which said they help but then they didn’t respond again. Very disappointing. You only start replying to me after this review. Also the 22nd is my court date not the date I need to submit my evidence.

April 25, 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi Kyle,

As confirmed in our previous correspondence, your case has not been ignored and support work has been ongoing behind the scenes.

Court support letters are handled based on urgency and court dates, which is why we advised your documentation would be provided ahead of your hearing on June 22nd.

Our call centre team can take messages and pass details across; however, support in situations like this is primarily handled via email so there is a proper written trail for legal matters.

We do understand your frustration, However, it’s important to clarify that support was being actively worked on prior to this review being posted.

We remain willing to assist you with your case and provide the support letter discussed.

Cancard Team.

Rated 5 out of 5 stars

Just renewed my third year..

Just renewed for a third year. Process is easy and although I never needed to use it, it gives me much needed peace of mind. So far its worth every penny and id recommended it to and medical user. They also do great work at campaigning and getting better understanding for law makes and enforcement and general public as well. Keep up the good work!

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Does nothing on its own.

Cancard does absolutely nothing on its own without a prescription. If you do have a prescription it leaves Cancard useless anyway as you only have to show the prescription, which any valid owners should keep with their medication.

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Cancard offered free membership to Grow…

Cancard offered free membership to Grow Lab Organic investors. This was for as long as we were investors but Cancard have gone back on their word. They are claiming it was just for a year but I've had free Cancard membership for at least two years. Not good, Cancard have gone back on their word

May 1, 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi Toby!

Thanks for your review.

The GLO investor offer included a single 12-month Cancard membership. The term “annual” refers to the duration (one year), not an ongoing free membership.

You received the original year as agreed, and a further year was refunded as a goodwill gesture at the time.

We appreciate there may have been some confusion, but this was not a recurring offer and we have not gone back on any agreement. A discount has also been offered towards renewal if you wish to continue.

Thanks!
The Cancard Team.

Rated 1 out of 5 stars

Used to be a good company… gone…

I’ve had a reply to my below review and email… (they just state my card has been updated, it hasn’t, and state I can upload my prescription, despite the issue being I can’t) I can login and can see it’s not updated or able to update details, so as you can see they are of no assistance and don’t even read my issues or try to assist?!

Used to be a good company… gone downhill!
Although not a legal card it was handy to have and could probably bamboozle a stupid copper and may well be helpful to have in a few situations…. However the business had been taken over and now is useless, I’ve paid/updated my card 10 days ago (and although they sent an email saying it will be updated within 24h it hasn’t), also updating your prescription and medical summary no longer works?!

I’ve emailed with these issues and just got a generic email saying my new card is in the post… obviously no one even read my email, haven’t had no assistance, asked for a refund, surprisingly no reply, absolutely useless!

Used to be good, now doesn’t work and no support, turned into a scam! Avoid!!!

April 21, 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi William,

We’re sorry to hear you feel this way, but a few points here aren’t accurate.

If your card has been approved, your account remains fully accessible. There isn’t a requirement to keep updating your medical summary after approval, and if you do receive a prescription, this can still be uploaded through your account as normal.

In terms of your renewal, once approved, your card is processed and sent out within 2–3 weeks from the date of approval. As you’ve mentioned you paid and were approved 10 days ago, your card would still be within this timeframe. You should also be able to log in and view your digital card in your account.

We also respond to all support queries. If you’ve not received a reply, it’s possible your email hasn’t reached us or has gone to spam. Please contact us again at support@cancard.co.uk with your details so we can locate your account and resolve this for you.

Thank you,
The Cancard Team

Rated 1 out of 5 stars

Concard or Scamcard ultimately pointless

Affectionately known as Concard or Scamcard. I foolishly bought one when it first came out. I am astonished it is still being sold. If you have a qualifying condition it is easier and cheaper than ever to obtain a medical prescription, especially with so much competition now, and that alone is the ONLY legal protection. It is extremely worrying that so many believe otherwise, so this is obviously misleading. Cancard state: “Our card isn’t a shield against prosecution, and we’ve never claimed it is. What it does offer is support, guidance, and coverage”. Well here is some support and guidance; don’t consume anything illegal without a valid prescription or you will face prosecution. ..Because that’s the law! There you go. That was free! ❤️

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

I applied for my card and never heard…

I applied for my card and never heard anything back - they send constant marketing emails but won’t get back to my enquiry - I have submitted it many times and yet I get no where and so I’d rather they just say they don’t want to help and I’ll use another large company then!

April 20, 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi there,

This is very strange, our support team replies to every email, it may take us a little longer in some cases, as we are a small team. Please could you confirm the email address you are trying to contact?

If you have paid for a card but have not yet heard anything back, that will either mean you need to finish the application off online via your account, by logging into your member area or that there is missing information.

Please contact us today so we can investigate this for you.

Thanks!
Cancard

Rated 5 out of 5 stars

Applying and getting your cancard is a…

Applying and getting your cancard is a easy to do application. I have had one now for several years,it gives me peace of mind. Every year the process is no nonsense and I know there is always help on hand if needed.

April 12, 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you for your kind words, Richard!

Much appreciated
The Cancard Team.

Rated 5 out of 5 stars

Always helpful if you phone them up

Always helpful if you phone them up, cici ( not sure that is how you spell her name) is always happy to help, Cancard helps keep law abiding citizens out of the grasp of overbearing officers

April 8, 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you for your kind words, Tom!

Much appreciated!

The Cancard Team.

Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Cancard.
The application process was straightforward, communication was clear, and everything felt professional from start to finish

April 6, 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you so much for your lovely review!

Much appreciated!

The Cancard Team.

Rated 1 out of 5 stars

A total scam..

A total scam..I paid for a renewal on 9 December 25, my card was still showing on the web as expired so I reached out to support on several occasions, eventually on the 12 January 26 I got a reply telling me they had pushed my application through, and a new physical card would be issued, but could take upto 3 weeks, on the 23 February I started sending emails and calling the phone number only to get a answerphone. On the 2 March I eventually got a email response telling me my details had been sent to the production company and if I needed help my card can still be viewed online. I still have not had my card and after talking with my clinic, I realise Cancard is a total waste of money anyway, if you are legally prescribed CBMP all you need is a copy of your prescription or letter from your clinic, if you are using but not prescribed then Cancard offers no defence, do yourself a favour and if you are using Cannabis to treat a medical condition then get a prescription from a clinic, that is all the legal defense you need. I might have access to a online card, but I paid for a physical card before I realised I don't need it. A letter from a clinic offers more legal safety than a Cancard.

December 9, 2025
Unprompted review
Cancard logo

Reply from Cancard

Hi Darren,

We’re sorry to hear about your experience.

We’ve reviewed this and can confirm a replacement card had been issued, however we understand this hasn’t reached you.

We’ve now processed a full refund and cancellation for you.

If there’s anything further we can help with, please do let us know.

Cancard Team.

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